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Is there an Chord Commerce outage?

Chord Commerce status: Systems Active

Last checked: a minute ago

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Chord Commerce outages and incidents

Outage and incident data over the last 30 days for Chord Commerce.

There have been 0 outages or incidents for Chord Commerce in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Chord Commerce

Outlogger tracks the status of these components for Xero:

API Active
AWS account Active
AWS acm-pca-us-east-1 Active
AWS apigateway-us-east-1 Active
AWS apigateway-us-east-1 Active
AWS appconfig-us-east-1 Active
AWS aps-us-east-1 Active
AWS autoscaling-us-east-1 Active
AWS backup-us-east-1 Active
AWS cloudformation-us-east-1 Active
AWS cloudtrail-us-east-1 Active
AWS codedeploy-us-east-1 Active
AWS codepipeline-us-east-1 Active
AWS config-us-east-1 Active
AWS config-us-east-1 Active
AWS dynamodb-us-east-1 Active
AWS ec2-us-east-1 Active
AWS kafka-us-east-1 Active
AWS sqs-us-east-1 Active
Data Pipeline Active
Documentation Active
Hub Active
OMS Active
Website Active
Staging Data Pipelines Active
Staging OMS Admin + API Active
Contentful Assets CDN Active
Contentful Authentication Service Active
Contentful Content Delivery API Active
Contentful Content Management API Active
Contentful GraphQL Content API Active
Contentful Web App Active
Contentful Webhooks Active
Netlify Analytics Active
Netlify API Active
Netlify Application UI Active
Netlify Build Pipeline Active
Netlify Edge Functions Active
Netlify Functions Active
Netlify High-Performance Edge Network Active
Netlify Hosted DNS Active
Netlify Origin Servers Active
Netlify Prerendering Active
Netlify Standard Edge Network Active
Segment Analytics.js CDN (US) Active
Segment Cloud Sources (US) Active
Segment Data Ingestion (Tracking) API (US) Active
Segment Data Lakes (US) Active
Segment Data Processing Pipeline (US) Active
Segment Personas (US) Active
Segment Public API (US) Active
Segment Streaming Destinations (US) Active
Segment Warehouses (US) Active
Segment Web Interface (US) Active
Shopify Admin Active
Shopify API & Mobile Active
Shopify Checkout Active
Shopify Storefront Active
Stripe API Active
Stripe Dashboard Active
Component Status
API Active
AWS account Active
AWS acm-pca-us-east-1 Active
AWS apigateway-us-east-1 Active
AWS apigateway-us-east-1 Active
AWS appconfig-us-east-1 Active
AWS aps-us-east-1 Active
AWS autoscaling-us-east-1 Active
AWS backup-us-east-1 Active
AWS cloudformation-us-east-1 Active
AWS cloudtrail-us-east-1 Active
AWS codedeploy-us-east-1 Active
AWS codepipeline-us-east-1 Active
AWS config-us-east-1 Active
AWS config-us-east-1 Active
AWS dynamodb-us-east-1 Active
AWS ec2-us-east-1 Active
AWS kafka-us-east-1 Active
AWS sqs-us-east-1 Active
Data Pipeline Active
Documentation Active
Hub Active
OMS Active
Website Active
Active
Staging Data Pipelines Active
Staging OMS Admin + API Active
Active
Contentful Assets CDN Active
Contentful Authentication Service Active
Contentful Content Delivery API Active
Contentful Content Management API Active
Contentful GraphQL Content API Active
Contentful Web App Active
Contentful Webhooks Active
Netlify Analytics Active
Netlify API Active
Netlify Application UI Active
Netlify Build Pipeline Active
Netlify Edge Functions Active
Netlify Functions Active
Netlify High-Performance Edge Network Active
Netlify Hosted DNS Active
Netlify Origin Servers Active
Netlify Prerendering Active
Netlify Standard Edge Network Active
Segment Analytics.js CDN (US) Active
Segment Cloud Sources (US) Active
Segment Data Ingestion (Tracking) API (US) Active
Segment Data Lakes (US) Active
Segment Data Processing Pipeline (US) Active
Segment Personas (US) Active
Segment Public API (US) Active
Segment Streaming Destinations (US) Active
Segment Warehouses (US) Active
Segment Web Interface (US) Active
Shopify Admin Active
Shopify API & Mobile Active
Shopify Checkout Active
Shopify Storefront Active
Stripe API Active
Stripe Dashboard Active

Latest Chord Commerce outages and incidents.

View the latest incidents for Chord Commerce and check for official updates:

Updates:

  • Time: Oct. 14, 2023, 2:55 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 14, 2023, 2:51 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Oct. 14, 2023, 2:51 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Oct. 14, 2023, 2:45 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: July 7, 2023, 8:07 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 7, 2023, 8:07 p.m.
    Status: Investigating
    Update: Gitlab services have been restored and all data jobs will resume normal schedules.
  • Time: July 7, 2023, 6:32 p.m.
    Status: Investigating
    Update: While Gitlab is down some data jobs will be delayed. Those jobs will resume as soon as Gitlab service is restored, and no data will be lost.

Updates:

  • Time: June 13, 2023, 9:04 p.m.
    Status: Resolved
    Update: AWS has instituted fixes, and Netlify and other integration partners are reporting improvements/fixes on their end as well. Chord.co is up and running again, and we will continue to monitor our products.
  • Time: June 13, 2023, 7:37 p.m.
    Status: Identified
    Update: So far, API and store behavior appear to be unaffected. We will update if this changes.
  • Time: June 13, 2023, 7:24 p.m.
    Status: Identified
    Update: The main chord.co marketing site is currently not responding. Two major upstream providers (AWS and Netlify) are reporting outages. We will keep an eye on the situation, as well as assess if this affects our main product.

Updates:

  • Time: May 30, 2023, 5:56 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 30, 2023, 5:19 p.m.
    Status: Identified
    Update: Our engineers are currently investigating root cause, and requests to a specific Redis cache are timing out, causing a cascade of timeouts downstream. We are currently working on a fix for this.
  • Time: May 30, 2023, 5:17 p.m.
    Status: Investigating
    Update: Some analytics requests from the Chord Hub are currently timing out for some customers.

Updates:

  • Time: May 12, 2023, 4:11 p.m.
    Status: Resolved
    Update: We're considering this incident fully resolved.
  • Time: May 12, 2023, 3:04 p.m.
    Status: Monitoring
    Update: The upstream issue at the vendor appears to have been resolved. We'll leave this incident in Monitoring for the next hour or so to ensure we don't see any rebound.
  • Time: May 12, 2023, 2:29 p.m.
    Status: Identified
    Update: The vendor is making progress on a fix and reporting a decrease in issues they're seeing, but are not declaring an all-clear yet.
  • Time: May 12, 2023, 2:05 p.m.
    Status: Identified
    Update: Due to issues with a third party vendor, some data pipelines are being delayed from their normal schedules. We're tracking the incident at the vendor and will update here when we believe we're all clear.

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Frequently Asked Questions - Chord Commerce

Is there a Chord Commerce outage?
The current status of Chord Commerce is: Systems Active
Where can I find the official status page of Chord Commerce?
The official status page for Chord Commerce is here
How can I get notified if Chord Commerce is down or experiencing an outage?
To get notified of any status changes to Chord Commerce, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Chord Commerce every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Chord Commerce do?
Chord is a data platform designed for modern brands to unify, synthesize, and orchestrate their commerce data for revenue growth and informed decision-making.

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