Is there an Neon One outage?

Neon One status: Systems Active

Last checked: 52 seconds ago

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Neon One outages and incidents

Outage and incident data over the last 30 days for Neon One.

There have been 2 outages or incidents for Neon One in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Neon One

Outlogger tracks the status of these components for Xero:

Component Status

Latest Neon One outages and incidents.

View the latest incidents for Neon One and check for official updates:

Updates:

  • Time: Oct. 1, 2024, 7:15 p.m.
    Status: Resolved
    Update: 502 (Bad Gateway) errors should no longer be encountered on Neon CRM pages. We believe the issue to have originated with Amazon Web Services. If you encounter any further errors, please contact our Support team.
  • Time: Oct. 1, 2024, 6:53 p.m.
    Status: Investigating
    Update: We are aware of some users encountering 502 (Bad Gateway) errors when accessing Neon CRM pages, and are actively investigating.

Updates:

  • Time: Oct. 1, 2024, 4:31 p.m.
    Status: Resolved
    Update: Arts People experienced intermittent outages and slowdowns for some users beginning at 11:01 AM CT . The issue was resolved at 11:28 AM CT. Our team is actively investigating the cause of this issue to prevent future interruptions. We will take appropriate measures to ensure system stability moving forward. Thank you for your patience, and we apologize for any inconvenience caused.

Updates:

  • Time: Sept. 23, 2024, 3:44 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 23, 2024, 3:42 p.m.
    Status: Investigating
    Update: Our partner payment platform had downtime that resulted in Neon Pay being unable to process requests to tokenize payments from 4:41:39 PM CST to 4:45:03 PM CST on Sept 18. During this 32 merchants were affected and unable to process payments. The issue has since been resolved.

Updates:

  • Time: Sept. 18, 2024, 5:10 p.m.
    Status: Resolved
    Update: Starting at approximately 11:00 AM Eastern, our system experienced an unusually high load, which caused intermittent outages and slowdowns for some users. The issue gradually resolved, and normal service resumed around 12:30 PM Eastern. Our team is actively investigating the cause of this high load to prevent future interruptions. We will take appropriate measures to ensure system stability moving forward. Thank you for your patience, and we apologize for any inconvenience caused.

Updates:

  • Time: Sept. 20, 2024, 3:58 p.m.
    Status: Resolved
    Update: Our partner payment platform had downtime that resulted in Neon Pay being unable to process requests to tokenize payments from 4:41:39 PM CST to 4:45:03 PM CST on Sept 18. During this 32 merchants were affected and unable to process payments. The issue has since been resolved.

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Frequently Asked Questions - Neon One

Is there a Neon One outage?
The current status of Neon One is: Systems Active
Where can I find the official status page of Neon One?
The official status page for Neon One is here
How can I get notified if Neon One is down or experiencing an outage?
To get notified of any status changes to Neon One, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Neon One every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Neon One do?
Neon Fundraise provides a range of digital fundraising tools for campaigns of all sizes, from simple to complex. Request a demo now.