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Outage and incident data over the last 30 days for Neon One.
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View the latest incidents for Neon One and check for official updates:
Description: 502 (Bad Gateway) errors should no longer be encountered on Neon CRM pages. We believe the issue to have originated with Amazon Web Services. If you encounter any further errors, please contact our Support team.
Status: Resolved
Impact: Minor | Started At: Oct. 1, 2024, 6:53 p.m.
Description: Arts People experienced intermittent outages and slowdowns for some users beginning at 11:01 AM CT . The issue was resolved at 11:28 AM CT. Our team is actively investigating the cause of this issue to prevent future interruptions. We will take appropriate measures to ensure system stability moving forward. Thank you for your patience, and we apologize for any inconvenience caused.
Status: Resolved
Impact: Major | Started At: Oct. 1, 2024, 4 p.m.
Description: This incident has been resolved.
Status: Resolved
Impact: Critical | Started At: Sept. 18, 2024, 9:41 p.m.
Description: Starting at approximately 11:00 AM Eastern, our system experienced an unusually high load, which caused intermittent outages and slowdowns for some users. The issue gradually resolved, and normal service resumed around 12:30 PM Eastern. Our team is actively investigating the cause of this high load to prevent future interruptions. We will take appropriate measures to ensure system stability moving forward. Thank you for your patience, and we apologize for any inconvenience caused.
Status: Resolved
Impact: Minor | Started At: Sept. 18, 2024, 4 p.m.
Description: Our partner payment platform had downtime that resulted in Neon Pay being unable to process requests to tokenize payments from 4:41:39 PM CST to 4:45:03 PM CST on Sept 18. During this 32 merchants were affected and unable to process payments. The issue has since been resolved.
Status: Resolved
Impact: Critical | Started At: Sept. 18, 2024, 10:30 a.m.
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