Neon One outages and incidents
Outage and incident data over the last 30 days for Neon One.
There have been 0 outages or incidents for Neon One in the last 30 days.
Severity Breakdown:
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Sign Up NowComponents and Services Monitored for Neon One
Outlogger tracks the status of these components for Xero:
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Latest Neon One outages and incidents.
View the latest incidents for Neon One and check for official updates:
Neon CRM Service Disruption
Description: This incident has been resolved.
Status: Resolved
Impact: Major | Started At: May 23, 2022, 2:23 p.m.
Updates:
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Time: May 23, 2022, 3:02 p.m.Status: ResolvedUpdate: This incident has been resolved.
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Time: May 23, 2022, 2:42 p.m.Status: MonitoringUpdate: A fix has been implemented and we are monitoring results. Users should see service returning to normal.
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Time: May 23, 2022, 2:39 p.m.Status: IdentifiedUpdate: The issue causing the service disruption has been identified and our team is in the process of releasing a fix.
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Time: May 23, 2022, 2:23 p.m.Status: InvestigatingUpdate: Many users are reporting difficulty accessing Neon CRM as staff users. Public forms and pages are loading slowly. We are investigating the issue and will provide updates as they come.
Neon Pay Login Issues
Description: We have identified and resolved the root issue preventing logins to Neon Pay. We will continue to monitor throughout the day.
Status: Resolved
Impact: None | Started At: April 8, 2022, 2:49 p.m.
Updates:
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Time: April 8, 2022, 2:54 p.m.Status: ResolvedUpdate: We have identified and resolved the root issue preventing logins to Neon Pay. We will continue to monitor throughout the day.
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Time: April 8, 2022, 2:49 p.m.Status: InvestigatingUpdate: We are currently experiencing intermittent issues with users logging in to Neon Pay. We are actively investigating and will provide an update when we have identified the issue and are working toward a resolution.
SSO API Service Disruption
Description: From 3:40pm to 3:48pm Central today we experienced API service issues with our Single Sign On (SSO) system, which may have prevented some users from logging in to the Neon CRM mobile application. The issue has been identified and corrected. All systems are operational at this time.
Status: Resolved
Impact: None | Started At: March 24, 2022, 8:30 p.m.
Updates:
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Time: March 24, 2022, 9:03 p.m.Status: ResolvedUpdate: From 3:40pm to 3:48pm Central today we experienced API service issues with our Single Sign On (SSO) system, which may have prevented some users from logging in to the Neon CRM mobile application. The issue has been identified and corrected. All systems are operational at this time.
