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Is there an CircleCI outage?

CircleCI status: Systems Active

Last checked: 6 minutes ago

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CircleCI outages and incidents

Outage and incident data over the last 30 days for CircleCI.

There have been 6 outages or incidents for CircleCI in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for CircleCI

Outlogger tracks the status of these components for Xero:

Artifacts Active
Billing & Account Active
CircleCI Insights Active
CircleCI Releases Active
CircleCI UI Active
CircleCI Webhooks Active
Docker Jobs Active
Machine Jobs Active
macOS Jobs Active
Notifications & Status Updates Active
Pipelines & Workflows Active
Runner Active
Windows Jobs Active
AWS Active
Google Cloud Platform Google Cloud DNS Active
Google Cloud Platform Google Cloud Networking Active
Google Cloud Platform Google Cloud Storage Active
Google Cloud Platform Google Compute Engine Active
mailgun API Active
mailgun Outbound Delivery Active
mailgun SMTP Active
OpenAI Active
Atlassian Bitbucket API Active
Atlassian Bitbucket Source downloads Active
Atlassian Bitbucket SSH Active
Atlassian Bitbucket Webhooks Active
Docker Authentication Active
Docker Hub Active
Docker Registry Active
GitHub API Requests Active
GitHub Git Operations Active
GitHub Packages Active
GitHub Pull Requests Active
GitHub Webhooks Active
GitLab Active
Component Status
Artifacts Active
Billing & Account Active
CircleCI Insights Active
CircleCI Releases Active
CircleCI UI Active
CircleCI Webhooks Active
Docker Jobs Active
Machine Jobs Active
macOS Jobs Active
Notifications & Status Updates Active
Pipelines & Workflows Active
Runner Active
Windows Jobs Active
Active
AWS Active
Google Cloud Platform Google Cloud DNS Active
Google Cloud Platform Google Cloud Networking Active
Google Cloud Platform Google Cloud Storage Active
Google Cloud Platform Google Compute Engine Active
mailgun API Active
mailgun Outbound Delivery Active
mailgun SMTP Active
OpenAI Active
Active
Atlassian Bitbucket API Active
Atlassian Bitbucket Source downloads Active
Atlassian Bitbucket SSH Active
Atlassian Bitbucket Webhooks Active
Docker Authentication Active
Docker Hub Active
Docker Registry Active
GitHub API Requests Active
GitHub Git Operations Active
GitHub Packages Active
GitHub Pull Requests Active
GitHub Webhooks Active
GitLab Active

Latest CircleCI outages and incidents.

View the latest incidents for CircleCI and check for official updates:

Updates:

  • Time: July 16, 2024, 4:28 p.m.
    Status: Resolved
    Update: From 16:02 UTC to 16:16 UTC steps that invoke the "circleci tests run" command will have failed with a 404. We have fixed the underlying issue and any jobs that used this command will need to be rerun. This same error message occurred from 16:40 UTC to 16:43 UTC. All jobs that experienced this issue will need to be rerun.

Updates:

  • Time: July 3, 2024, 9:41 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 3, 2024, 9:20 a.m.
    Status: Monitoring
    Update: Our team have fixed the issue and are monitoring the service.
  • Time: July 3, 2024, 8:57 a.m.
    Status: Identified
    Update: Our team is continuing to work on a fix for the issue that is causing SSH re-runs to fail on Docker jobs using the IP Ranges feature, and we have also identified that this impacts free customers.
  • Time: July 3, 2024, 8:07 a.m.
    Status: Identified
    Update: Our team has identified an issue that is causing SSH re-runs to fail on Docker jobs using the IP Ranges feature. Our engineers are currently working on a fix, thank you for your patience.

Updates:

  • Time: July 2, 2024, 11:32 p.m.
    Status: Resolved
    Update: The issue affecting setup of new projects has now been resolved and there is no ongoing impact to customers.
  • Time: July 2, 2024, 11:15 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we will continue to monitor the status of this fix
  • Time: July 2, 2024, 10:53 p.m.
    Status: Identified
    Update: Our team has identified an issue affecting the setup of new projects and our engineers are actively working on a solution. Thank you for your patience.

Updates:

  • Time: July 19, 2024, 3:17 p.m.
    Status: Postmortem
    Update: \*\*Summary and Impact:\*\* On July 2, 2024, at 07:34 UTC, a deployment change in production using the MicroFrontends \(MFEs\) migration Ingress guide caused Kong routing to break for the [circleci.com](http://circleci.com) host. This led to the unavailability of APIs and UI. The issue was resolved by reverting the change in web-ui-v1, restoring Kong routing. ‌ \*\*Customer Impact Analysis:\*\* The incident had a major impact as customers were unable to access any UI or ingest pipelines. An estimated 16.5k pipelines were affected based on traffic data. ‌ \*\*Background:\*\* The incident was related to merging MicroFrontends \(MFEs\) in the web-ui-consolidated monorepo. A change in Kong routing led to the breakdown of APIs and UI functionality. ‌ \*\*What Happened:\*\* Issues arose due to how Kong handles route priorities, leading to unexpected behavior. The incident was exacerbated by a bug in the Kong router, impacting multiple routes. ‌ \*\*Lessons Learned and Future Steps:\*\* * Conduct incident bot testing and improve incident response protocols. * Investigate route priorities and upgrade Kong for better routing. * Enhance internal documentation on route priorities to prevent similar incidents. ‌ \*\*Timeline:\*\* * 07:35:46 UTC: Customer Impact Start * 07:39:53 UTC: Initial investigation initiated * 08:05:45 UTC: Helm Rollback applied, issue resolved * 08:06:00 UTC: Customer Impact End * 08:38:00 UTC: Incident End ‌ We are committed to improving our systems and processes to prevent such incidents in the future
  • Time: July 2, 2024, 8:28 a.m.
    Status: Resolved
    Update: We are now seeing jobs triggering as usual and the UI is now visible. Any affected pipelines may need a manual trigger on the relevant branch, or an empty commit pushed. Please reach out to our customer support engineering team if you require assistance.
  • Time: July 2, 2024, 8:10 a.m.
    Status: Monitoring
    Update: We have rolled out a fix and are seeing recovery
  • Time: July 2, 2024, 8:09 a.m.
    Status: Investigating
    Update: We have identified an issue causing errors with CircleCI UI and API, preventing all jobs from running. We are working on a fix.

Updates:

  • Time: July 2, 2024, 1:15 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 1, 2024, 11:08 p.m.
    Status: Identified
    Update: The issue has been identified as a problem with our upstream provider, GitHub, please follow the incident status here: https://www.githubstatus.com/incidents/4dq0ww5d0q7j
  • Time: July 1, 2024, 9:49 p.m.
    Status: Investigating
    Update: We're currently investigating elevated latency issues with an upstream VCS provider. Some customers may be experiencing intermittent errors during the checkout phase

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Frequently Asked Questions - CircleCI

Is there a CircleCI outage?
The current status of CircleCI is: Systems Active
Where can I find the official status page of CircleCI?
The official status page for CircleCI is here
How can I get notified if CircleCI is down or experiencing an outage?
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