CircleLoop outages and incidents
Outage and incident data over the last 30 days for CircleLoop.
There have been 0 outages or incidents for CircleLoop in the last 30 days.
Severity Breakdown:
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Latest CircleLoop outages and incidents.
View the latest incidents for CircleLoop and check for official updates:
Android application temporarily unavailable to new downloads.
Description: This incident has now been resolved and the App is available for new downloads on the PlayStore.
Status: Resolved
Impact: None | Started At: July 30, 2021, 9:37 a.m.
Updates:
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Time: Aug. 3, 2021, 10:06 a.m.Status: ResolvedUpdate: This incident has now been resolved and the App is available for new downloads on the PlayStore.
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Time: July 30, 2021, 9:37 a.m.Status: MonitoringUpdate: Android application temporarily unavailable to new downloads, existing customers with the app already downloaded should be unaffected.
Degraded service, inbound calls to mobile numbers & SMS
Description: This incident has been resolved.
Status: Resolved
Impact: Minor | Started At: Oct. 12, 2020, 9:51 a.m.
Updates:
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Time: Oct. 12, 2020, 4:03 p.m.Status: ResolvedUpdate: This incident has been resolved.
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Time: Oct. 12, 2020, 1:03 p.m.Status: MonitoringUpdate: A fix has been implemented and we are monitoring the results.
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Time: Oct. 12, 2020, 9:51 a.m.Status: IdentifiedUpdate: We have been notified by Three (one of our mobile number suppliers) of a network issue that is impacting inbound calls & inbound & outbound SMS to CircleLoop customers who hold Three mobile numbers. They are currently working to restore service as a priority. Outbound calls are not affected in any way.
Issue loading activity feed in the CircleLoop apps
Description: The incident has been resolved and we are continuing to monitor the service.
Status: Resolved
Impact: Minor | Started At: Oct. 8, 2020, 11:51 a.m.
Updates:
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Time: Oct. 8, 2020, 9:16 p.m.Status: ResolvedUpdate: The incident has been resolved and we are continuing to monitor the service.
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Time: Oct. 8, 2020, 4:34 p.m.Status: IdentifiedUpdate: The issue has been identified and a fix is being implemented.
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Time: Oct. 8, 2020, 11:51 a.m.Status: InvestigatingUpdate: We are currently investigating this issue.
Inbound calls to UK national/geographic numbers failing, outbound calls not connecting
Description: This has now been resolved and we are monitoring for any potential recurrence.
Status: Resolved
Impact: Major | Started At: Jan. 23, 2020, 11:27 a.m.
Updates:
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Time: Jan. 23, 2020, 12:04 p.m.Status: ResolvedUpdate: This has now been resolved and we are monitoring for any potential recurrence.
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Time: Jan. 23, 2020, 11:27 a.m.Status: InvestigatingUpdate: We are aware of an issue with one of our telephony partners affecting the majority of calls. We are investigating as a priority.
High incidence of calls to SNOM devices not ringing
Description: This incident has been resolved.
Status: Resolved
Impact: Minor | Started At: Jan. 15, 2020, 4:05 p.m.
Updates:
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Time: Jan. 23, 2020, 11:19 a.m.Status: ResolvedUpdate: This incident has been resolved.
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Time: Jan. 22, 2020, 6:40 p.m.Status: MonitoringUpdate: We believe we have resolved these ongoing issues and performance should be back to normal. We are continuing monitoring to confirm this is fully resolved.
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Time: Jan. 15, 2020, 4:05 p.m.Status: InvestigatingUpdate: We are currently investigating reports of inbound calls not ringing on certain SNOM desk phones.
