CircleLoop outages and incidents
Outage and incident data over the last 30 days for CircleLoop.
There have been 0 outages or incidents for CircleLoop in the last 30 days.
Severity Breakdown:
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Latest CircleLoop outages and incidents.
View the latest incidents for CircleLoop and check for official updates:
Analytics - reports of issues with loading/logging
Description: This incident has been resolved.
Status: Resolved
Impact: Minor | Started At: Jan. 18, 2019, 12:19 p.m.
Updates:
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Time: Jan. 18, 2019, 8:46 p.m.Status: ResolvedUpdate: This incident has been resolved.
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Time: Jan. 18, 2019, 12:19 p.m.Status: IdentifiedUpdate: This has been caused by an Amazon Web Services (AWS) outage. We have escalated through our own support contacts. You can view Amazon's own status on this incident here: https://cloud-status.elastic.co/incidents/01d59btqhy3c
Reports of intermittent DTMF failure on Menu/IVR (inbound calls)
Description: We have now fully resolved this issue
Status: Resolved
Impact: Minor | Started At: Jan. 11, 2019, 2:01 p.m.
Updates:
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Time: Jan. 13, 2019, 3:24 p.m.Status: ResolvedUpdate: We have now fully resolved this issue
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Time: Jan. 11, 2019, 2:01 p.m.Status: IdentifiedUpdate: The issue has been identified and a fix is being implemented.
Inbound calls intermittently failing on desktop app
Description: This incident has been resolved.
Status: Resolved
Impact: Major | Started At: Dec. 14, 2018, 10:25 a.m.
Updates:
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Time: Dec. 14, 2018, 10:49 p.m.Status: ResolvedUpdate: This incident has been resolved.
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Time: Dec. 14, 2018, 10:33 a.m.Status: MonitoringUpdate: We've located this issue and applied a fix, inbound calls to Desktop apps are now fully operational. We are continuing to monitor for any further incidents.
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Time: Dec. 14, 2018, 10:25 a.m.Status: InvestigatingUpdate: We are currently investigating this issue.
Calls failing
Description: This incident has been resolved.
Status: Resolved
Impact: Critical | Started At: Dec. 12, 2018, 4:37 p.m.
Updates:
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Time: Dec. 13, 2018, 7:36 p.m.Status: ResolvedUpdate: This incident has been resolved.
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Time: Dec. 12, 2018, 4:43 p.m.Status: MonitoringUpdate: A fix has been implemented and we're monitoring the results.
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Time: Dec. 12, 2018, 4:37 p.m.Status: IdentifiedUpdate: Calls are currently failing. We've identified the cause and are working as quickly as possible to resolve.
Degraded call quality
Description: This incident has been resolved.
Status: Resolved
Impact: Minor | Started At: Dec. 7, 2018, 2:31 p.m.
Updates:
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Time: Dec. 7, 2018, 5:16 p.m.Status: ResolvedUpdate: This incident has been resolved.
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Time: Dec. 7, 2018, 2:31 p.m.Status: InvestigatingUpdate: We're currently investigating an issue with some reported incidents of degraded call quality. We're working hard to get this resolved for you as quickly as possible.
