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Is there an Neon One outage?

Neon One status: Systems Active

Last checked: a minute ago

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Neon One outages and incidents

Outage and incident data over the last 30 days for Neon One.

There have been 0 outages or incidents for Neon One in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Neon One

Outlogger tracks the status of these components for Xero:

Arts People Active
Neon CCM Active
Neon CRM Active
Neon Giving Days Active
Neon Pay Active
Neon Websites Active
Component Status
Arts People Active
Neon CCM Active
Neon CRM Active
Neon Giving Days Active
Neon Pay Active
Neon Websites Active

Latest Neon One outages and incidents.

View the latest incidents for Neon One and check for official updates:

Updates:

  • Time: Feb. 22, 2024, 10:50 p.m.
    Status: Resolved
    Update: Issues with loading Neon CRM for users with custom domains have been resolved. We are monitoring the situation.
  • Time: Feb. 22, 2024, 10:33 p.m.
    Status: Investigating
    Update: We are investigating an issue affecting Neon CRM users with custom domains. We are aware that forms & pages may not be currently loading, and we will provide an update as soon as it is available.

Updates:

  • Time: Feb. 21, 2024, 6:07 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 21, 2024, 4:20 p.m.
    Status: Monitoring
    Update: We are investigating reports of some system users receiving error messages or screens not loading in Neon CRM. The issues currently appear to have been resolved, but we will continue to monitor for any future disruptions.

Updates:

  • Time: Jan. 18, 2024, 8:11 p.m.
    Status: Resolved
    Update: This incident has been resolved and all Neon CCM systems are operational.
  • Time: Jan. 18, 2024, 7:12 p.m.
    Status: Monitoring
    Update: We have identified the issue and have implemented the fix. We will continue to monitor for any further issues.
  • Time: Jan. 18, 2024, 6:57 p.m.
    Status: Investigating
    Update: We are currently investigating an issue that has caused some Neon CCM customers to experience a slow connection. We will update this page when we have more information.

Updates:

  • Time: Feb. 19, 2024, 7:36 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 24, 2024, 8:52 p.m.
    Status: Monitoring
    Update: As of January 24th, Neon CRM email servers have been fully delisted from Spamhaus blocklists. We are continuing to monitor the situation. In the event that you experience any email deliverability issues after January 24th, please contact [email protected].
  • Time: Jan. 22, 2024, 8:25 p.m.
    Status: Monitoring
    Update: Neon CRM's email servers were added to Spamhaus blocklists due to some users' email practices. Examples of problematic behavior include sending emails to purchased lists or to constituents who have otherwise not consented to receiving communications from your organization. Neon CRM is awaiting confirmation from Spamhaus as to a timeline for complete issue resolution. While we have taken steps requested by Spamhaus, recipients may still inconsistently receive emails sent from Neon CRM. We will provide an update when it is available.
  • Time: Jan. 16, 2024, 8:44 p.m.
    Status: Identified
    Update: Neon CRM email servers have been intermittently flagged by Spamhaus, an email blocklist manager. As a result, you may notice that some recipients inconsistently receive emails sent from Neon CRM. We are working with Spamhaus to resolve this and will provide an update when it is available.

Updates:

  • Time: Jan. 11, 2024, 10:19 p.m.
    Status: Resolved
    Update: The incident is resolved and all systems are operational.
  • Time: Jan. 11, 2024, 9:18 p.m.
    Status: Monitoring
    Update: We have identified the cause and are implementing a solution. All CCM systems are operational. Neon Giving Days systems have been confirmed to not be impacted and are also operational.
  • Time: Jan. 11, 2024, 8:44 p.m.
    Status: Investigating
    Update: Some customers have experienced a slow connection and/or inability to login. We are currently investigating this issue and will update this page when we have more information.

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Frequently Asked Questions - Neon One

Is there a Neon One outage?
The current status of Neon One is: Systems Active
Where can I find the official status page of Neon One?
The official status page for Neon One is here
How can I get notified if Neon One is down or experiencing an outage?
To get notified of any status changes to Neon One, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Neon One every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Neon One do?
Neon CCM provides a cloud-based platform for managing client data, tracking outcomes, and other essential functions. Request a free demo.

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