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Is there an Neon One outage?

Neon One status: Systems Active

Last checked: 3 minutes ago

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Neon One outages and incidents

Outage and incident data over the last 30 days for Neon One.

There have been 0 outages or incidents for Neon One in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Neon One

Outlogger tracks the status of these components for Xero:

Arts People Active
Neon CCM Active
Neon CRM Active
Neon Giving Days Active
Neon Pay Active
Neon Websites Active
Component Status
Arts People Active
Neon CCM Active
Neon CRM Active
Neon Giving Days Active
Neon Pay Active
Neon Websites Active

Latest Neon One outages and incidents.

View the latest incidents for Neon One and check for official updates:

Updates:

  • Time: Dec. 14, 2023, 9:59 p.m.
    Status: Resolved
    Update: The incident has been resolved and all systems are operational. A small subset of custom reports are currently not working. If this is affecting your organization, please submit a ticket to us from your support portal.
  • Time: Dec. 14, 2023, 5:55 p.m.
    Status: Monitoring
    Update: A fix for the 2 Factor Authentication Issue and the Neon CCM Canadian systems has been implemented. We are currently monitoring the results. The investigation into some custom report types is still ongoing.
  • Time: Dec. 14, 2023, 4:51 p.m.
    Status: Identified
    Update: The issue has been identified and we are working on implementing a fix for the 2 Factor Authentication Issue and an issue with the Neon CCM Canadian systems. We are also investigating a separate issue with some custom report types.
  • Time: Dec. 14, 2023, 4:04 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with 2 Factor Authentication that is preventing some Neon CCM customers from logging into their systems.

Updates:

  • Time: Dec. 14, 2023, 1:15 a.m.
    Status: Resolved
    Update: The updates are complete and all systems are operational.
  • Time: Dec. 14, 2023, 12:47 a.m.
    Status: Identified
    Update: A reboot of our database servers is required to apply critical updates after today's outage. We expect downtime of no more than 1 hour

Updates:

  • Time: Dec. 13, 2023, 11:29 p.m.
    Status: Resolved
    Update: The incident has been resolved.
  • Time: Dec. 13, 2023, 10:10 p.m.
    Status: Monitoring
    Update: A fix has been implemented. All CCM and NGD Giving Day sites are currently operational and we are monitoring the situation.
  • Time: Dec. 13, 2023, 8:01 p.m.
    Status: Identified
    Update: The issue has been identified and we are working on implementing a solution.
  • Time: Dec. 13, 2023, 7:11 p.m.
    Status: Identified
    Update: The issue has been identified and we are working on implementing a solution.
  • Time: Dec. 13, 2023, 4:18 p.m.
    Status: Investigating
    Update: We are currently investigating an issue that is preventing access to Neon CCM systems. We will update this page when we have more information.
  • Time: Dec. 13, 2023, 3:53 p.m.
    Status: Investigating
    Update: We are currently investigating an issue that is preventing access to Neon CCM systems and some Neon Giving Days administration systems. We will update this page when we have more information.
  • Time: Dec. 13, 2023, 2:37 p.m.
    Status: Investigating
    Update: We are currently investigating an issue that is preventing access to Neon CCM systems. We will update this page when we have more information.

Updates:

  • Time: Dec. 12, 2023, 6:57 p.m.
    Status: Resolved
    Update: The incident has been resolved and Neon CCM systems are operational.
  • Time: Dec. 12, 2023, 6:56 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Dec. 12, 2023, 6:30 p.m.
    Status: Identified
    Update: We have identified the issue and are working on a solution. Neon CCM systems are operational but further interruptions may occur as we correct the issue.
  • Time: Dec. 12, 2023, 5:50 p.m.
    Status: Investigating
    Update: Neon Giving Days systems are now operational. We are continuing to investigate the issue preventing access to Neon CCM and will update when we have more information.
  • Time: Dec. 12, 2023, 4:55 p.m.
    Status: Investigating
    Update: We are currently investigating an issue that is preventing access to Neon CCM and Neon Giving Days systems. We will update this page when we have more information.

Updates:

  • Time: Dec. 5, 2023, 10:15 p.m.
    Status: Resolved
    Update: This issue has been resolved.
  • Time: Dec. 5, 2023, 8:59 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring. Performance has returned to normal.
  • Time: Dec. 5, 2023, 8:47 p.m.
    Status: Identified
    Update: We are aware of an issue causing slow page loading for several Neon CRM systems, including both user pages and constituent pages. We are implementing a fix for this issue and expect it to be resolved shortly.

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Frequently Asked Questions - Neon One

Is there a Neon One outage?
The current status of Neon One is: Systems Active
Where can I find the official status page of Neon One?
The official status page for Neon One is here
How can I get notified if Neon One is down or experiencing an outage?
To get notified of any status changes to Neon One, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Neon One every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Neon One do?
Neon CCM provides a cloud-based platform for managing client data, tracking outcomes, and other essential functions. Request a free demo.

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