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Is there an Neon One outage?

Neon One status: Systems Active

Last checked: 8 minutes ago

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Neon One outages and incidents

Outage and incident data over the last 30 days for Neon One.

There have been 0 outages or incidents for Neon One in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Neon One

Outlogger tracks the status of these components for Xero:

Arts People Active
Neon CCM Active
Neon CRM Active
Neon Giving Days Active
Neon Pay Active
Neon Websites Active
Component Status
Arts People Active
Neon CCM Active
Neon CRM Active
Neon Giving Days Active
Neon Pay Active
Neon Websites Active

Latest Neon One outages and incidents.

View the latest incidents for Neon One and check for official updates:

Updates:

  • Time: May 30, 2023, 6:49 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 30, 2023, 6:47 p.m.
    Status: Monitoring
    Update: We have completed a server restart and are no longer replicating any issues with page loading or error messages. We will continue to monitor systems.
  • Time: May 30, 2023, 6:33 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: May 30, 2023, 6:31 p.m.
    Status: Monitoring
    Update: We are investigating reports of some system users receiving error messages or blank screens in Neon CRM. The issues currently appear to have been resolved, but we will continue to monitor for any future disruptions.

Updates:

  • Time: May 19, 2023, 10:57 p.m.
    Status: Resolved
    Update: This incident has been resolved. Please contact our support team with any questions.
  • Time: May 19, 2023, 9:57 p.m.
    Status: Identified
    Update: The issue has been identified and we are working on implementing a fix. The system is expected to be back online in 3 hours.
  • Time: May 19, 2023, 9:01 p.m.
    Status: Investigating
    Update: Neon Giving Days and Neon CCM are experiencing instability. We are actively investigating the incident and will provide updates as we learn more.

Updates:

  • Time: May 10, 2023, 6:05 p.m.
    Status: Resolved
    Update: Resolved - We are continuing to monitor the sites and have found no further issues. If you are unable to access your system, please contact our support team.
  • Time: May 10, 2023, 4:30 p.m.
    Status: Monitoring
    Update: Monitoring - We have implemented the fix and site performance should be improving. We continue to monitor closely.
  • Time: May 10, 2023, 3:11 p.m.
    Status: Identified
    Update: We have identified an issue that is causing the sites to time out and are in the process of implementing a fix. We will update this page once the fix has been implemented.

Updates:

  • Time: May 8, 2023, 9:03 p.m.
    Status: Resolved
    Update: We are continuing to monitor the sites and have found no further issues. If you are unable to access your system, please contact our support team.
  • Time: May 8, 2023, 4:26 p.m.
    Status: Monitoring
    Update: We have implemented the fix and most sites are back online. The remaining sites should come back online in the next hour. We are monitoring them closely to ensure they come back online. Please note you may need to clear your browser cache to access your system.
  • Time: May 8, 2023, 3:27 p.m.
    Status: Identified
    Update: The issue has been identified and we are in the process of implementing a fix. We will update this page once the fix has been implemented.

Updates:

  • Time: April 24, 2023, 4:50 p.m.
    Status: Resolved
    Update: We have monitored the creation of new Apple Pay charges and found no further issues. We have also implemented an alternative process for establishing new Apple Pay domains for merchants. At this time, we consider this service disruption resolved. If you continue to experience any difficulties with connecting an Apple Pay domain, please reach out to our support team.
  • Time: April 21, 2023, 11:07 p.m.
    Status: Identified
    Update: We have deployed a fix to production for creating new Apple Pay charges. At this time, new and existing Apple Pay charges will process as usual. We are still investigating the issue around connecting new Apple Pay merchants, and we will update here when we implement the fix.
  • Time: April 21, 2023, 8:37 p.m.
    Status: Identified
    Update: The issue has been identified, and we are in the process of implementing a fix. We will update this page once the fix has been implemented.
  • Time: April 21, 2023, 2:57 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with creating new Apple Pay charges and enabling Apple Pay on merchant accounts. At this time, new charges and new merchant connections are not being created. Existing recurring Apple Pay charges will continue to process, and merchant accounts already setup with Apple Pay are still enabled. We apologize for any disruption this has caused and will update this page when we have more information.

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Frequently Asked Questions - Neon One

Is there a Neon One outage?
The current status of Neon One is: Systems Active
Where can I find the official status page of Neon One?
The official status page for Neon One is here
How can I get notified if Neon One is down or experiencing an outage?
To get notified of any status changes to Neon One, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Neon One every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Neon One do?
Neon CCM provides a cloud-based platform for managing client data, tracking outcomes, and other essential functions. Request a free demo.

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