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Is there an Classy outage?

Classy status: Systems Active

Last checked: 7 minutes ago

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Classy outages and incidents

Outage and incident data over the last 30 days for Classy.

There have been 2 outages or incidents for Classy in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Classy

Outlogger tracks the status of these components for Xero:

Authorization API Active
Billing & Usage API Active
Currency API Active
Fundraising API Active
Payments API Active
Search API Active
Campaign & Fundraising Pages Active
Classy Live Active
Classy Manager Active
Classy.org Active
Customer Domains Active
Login & Authentication Service Active
Supporter Pages Active
Authoritative DNS Active
Recursive DNS Active
US East Region Active
US West Region Active
API Active
Outbound Delivery Active
Google Analytics Active
Salesforce Active
Braintree Active
Braintree PayPal Processing Active
Stripe Active
WePay Active
Component Status
Active
Authorization API Active
Billing & Usage API Active
Currency API Active
Fundraising API Active
Payments API Active
Search API Active
Active
Campaign & Fundraising Pages Active
Classy Live Active
Classy Manager Active
Classy.org Active
Customer Domains Active
Login & Authentication Service Active
Supporter Pages Active
Active
Authoritative DNS Active
Recursive DNS Active
US East Region Active
US West Region Active
Active
API Active
Outbound Delivery Active
Active
Google Analytics Active
Salesforce Active
Active
Braintree Active
Braintree PayPal Processing Active
Stripe Active
WePay Active

Latest Classy outages and incidents.

View the latest incidents for Classy and check for official updates:

Updates:

  • Time: Oct. 2, 2024, 10:19 p.m.
    Status: Resolved
    Update: We have resolved the issue, and Classy Manager is fully operational.
  • Time: Oct. 2, 2024, 5:01 p.m.
    Status: Monitoring
    Update: All delayed records have been backfilled and Classy Manager remains stable and fully operational. We will continue to monitor.
  • Time: Oct. 2, 2024, 3:57 p.m.
    Status: Monitoring
    Update: Services are recovered, and Classy Manager records should no longer be delayed moving forward. We are in the process of backfilling previously delayed records. We will continue to monitor.
  • Time: Oct. 2, 2024, 3:35 p.m.
    Status: Investigating
    Update: We are actively investigating reports of delays of new records appearing in Classy Manager. This data is not lost, and this is not impacting transaction processing, or the donor experience. Our team is investigating and will provide updates when available.

Updates:

  • Time: Sept. 26, 2024, 11:46 p.m.
    Status: Resolved
    Update: We have resolved the issue, and Classy Manager is fully operational.
  • Time: Sept. 26, 2024, 9:54 p.m.
    Status: Monitoring
    Update: All delayed records have been backfilled and should be appearing as normal in Classy Manager. Records should no longer be delayed moving forward, and we will continue to monitor our systems.
  • Time: Sept. 26, 2024, 9:35 p.m.
    Status: Investigating
    Update: We are actively investigating reports of delays of new records appearing in Classy Manager. This data is not lost, and this is not impacting transaction processing, or the donor experience. Our team is investigating and will provide updates when available.

Updates:

  • Time: July 31, 2024, 6:32 a.m.
    Status: Resolved
    Update: Amazon Web Services has indicated a resolution to their incident, and Classy's services has recovered and remained stable for the last several hours.
  • Time: July 30, 2024, 11:28 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: July 30, 2024, 11:14 p.m.
    Status: Monitoring
    Update: We've implemented a backup strategy to mitigate AWS issues on our services, but are continuing to monitor AWS for impacts to our platform. We continue to see services resume on our platform
  • Time: July 30, 2024, 10:53 p.m.
    Status: Monitoring
    Update: Our team is aware of an incident reported by Amazon Web Services (AWS), a third party provider, that impacted the availability of Classy pages. We are seeing active recovery. We will continue to monitor and update.
  • Time: July 30, 2024, 10:27 p.m.
    Status: Investigating
    Update: Our team is aware of an issue that is impacting the availability of Classy pages. Our team is investigating and will provide regular updates.

Updates:

  • Time: July 19, 2024, 7:22 p.m.
    Status: Resolved
    Update: The Microsoft Azure incident impacting TokenEx has been resolved, and all affected systems have been fully restored. A small number of users who were impacted may need to clear their browser cache for complete resolution. Please direct your inquiries to our support team at https://support.classy.org/s/contactcare with any questions or concerns
  • Time: July 19, 2024, 3:02 a.m.
    Status: Monitoring
    Update: Our third party provider, Tokenex, is impacted by a Microsoft Azure outage that is impacting many major businesses across the United States. This outage is impacting a small number of clients with non-Classy Pay credit card transactions, direct ACH (account and routing numbers), and Virtual Terminal transactions.
  • Time: July 18, 2024, 11:51 p.m.
    Status: Investigating
    Update: Our team is aware of an incident reported by TokenEx, a third-party provider. Non-Classy Pay credit card transactions, direct ACH (account and routing numbers), and Virtual Terminal transactions may be impacted. Our team is currently monitoring the TokenEx incident and investigating intermittent slowness on page speed. https://status.tokenex.com/incidents/q51bkmnhmwz5

Updates:

  • Time: July 10, 2024, 8:44 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 10, 2024, 3:58 p.m.
    Status: Monitoring
    Update: A fix for the issue impacting a specific set of admins when attempting to login into Classy Manager has been implemented. This incident impacted admins specifically trying to access http://www.classy.org/sso. This did not impact transactions or the donor experience.
  • Time: July 10, 2024, 2:53 p.m.
    Status: Identified
    Update: We have identified the issue that is impacting a group of admins when attempting to login to Classy Manager. This is not impacting transactions or the donor experience.
  • Time: July 10, 2024, 2:02 p.m.
    Status: Investigating
    Update: We are actively investigating reports of intermittent login issues when admins access http://www.classy.org/sso. This is not impacting transaction processing or the donor experience.

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Frequently Asked Questions - Classy

Is there a Classy outage?
The current status of Classy is: Systems Active
Where can I find the official status page of Classy?
The official status page for Classy is here
How can I get notified if Classy is down or experiencing an outage?
To get notified of any status changes to Classy, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Classy every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here