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Is there an Cleo outage?

Cleo status: Systems Active

Last checked: 6 minutes ago

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Cleo outages and incidents

Outage and incident data over the last 30 days for Cleo.

There have been 0 outages or incidents for Cleo in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Cleo

Outlogger tracks the status of these components for Xero:

CIC Agent Active
CIC Cockpit Active
CIC Studio Active
Cleo Solution Center Active
API Gateway Active
Integration Engine Active
Protocol Engine Active
Proxy Service Active
Router Active
Component Status
CIC Agent Active
CIC Cockpit Active
CIC Studio Active
Cleo Solution Center Active
Active
API Gateway Active
Integration Engine Active
Protocol Engine Active
Proxy Service Active
Router Active

Latest Cleo outages and incidents.

View the latest incidents for Cleo and check for official updates:

Updates:

  • Time: July 19, 2024, 2:34 p.m.
    Status: Resolved
    Update: Cleo Engineers have confirmed that CIC has not been affected by the CrowdStrike outage and continued to perform normally during their outage. The only impact has been CIC's inability to connect to certain FTP, FTPS, SFTP, AS2, and SMB endpoints of trading partners where those trading partner endpoints were impacted by the CrowdStrike outage.
  • Time: July 19, 2024, 2:18 p.m.
    Status: Investigating
    Update: After further investigation, Cleo Engineers have not found any evidence of direct impact to CIC of the world-wide CrowdStrike outage. As of right now, the only impact has been CIC's inability to connect to certain FTP, FTPS, SFTP, AS2, and SMB endpoints of trading partners where those trading partner endpoints were impacted by the CrowdStrike outage. Cleo Engineers are continuing to perform investigative forensics to ensure that CIC was not directly impacted.
  • Time: July 19, 2024, 12:47 p.m.
    Status: Investigating
    Update: Cleo engineers are continuing to investigate and will provide periodic updates. This is affecting small subset of trading partners connections using FTP, FTPS, SFTP and AS2 communications protocols.
  • Time: July 19, 2024, 9:42 a.m.
    Status: Investigating
    Update: Cleo engineers are continuing to investigate and will provide periodic updates.
  • Time: July 19, 2024, 7:54 a.m.
    Status: Investigating
    Update: Cleo Engineers have been alerted to a condition that may be affecting connectivity for a subset of connections for few customers utilizing FTP, FTPS, SFTP and AS2 communications protocols.

Updates:

  • Time: June 16, 2024, 9:06 a.m.
    Status: Resolved
    Update: Cleo engineers have applied a fix. All Cleo Integration Cloud services appear to be performing as normal and are confirmed through monitoring. Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.
  • Time: June 16, 2024, 8:25 a.m.
    Status: Identified
    Update: Cleo engineers have identified the underlying cause and are working on corrective actions to address the anomaly. We will continue to provide periodic updates on corrective actions in the next two hours.
  • Time: June 16, 2024, 7:14 a.m.
    Status: Investigating
    Update: Cleo engineers have been notified of latency in job visibility which may affect the experience of some customers while using CIC Cockpit. Our team is actively investigating.

Updates:

  • Time: June 6, 2024, 6:05 p.m.
    Status: Resolved
    Update: All Cleo Integration Cloud services appear to be performing as normal and confirmed through monitoring. (Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.)
  • Time: June 6, 2024, 5:54 p.m.
    Status: Identified
    Update: Cleo Engineers have applied a fix and the Integration Engine service is being incrementally restored for all customers.
  • Time: June 6, 2024, 5:10 p.m.
    Status: Investigating
    Update: Cleo Engineers have been alerted to a condition that is causing delay in inbound and outbound processes for a subset of customers. Our team is actively investigating.

Updates:

  • Time: May 31, 2024, 4:33 p.m.
    Status: Resolved
    Update: All Cleo Integration Cloud services appear to be performing as normal and are confirmed through monitoring. (Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.)
  • Time: May 31, 2024, 4:02 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: May 31, 2024, 3:38 p.m.
    Status: Investigating
    Update: Cleo Engineers have been alerted to a condition that is causing delay in inbound and outbound processes for a small subset of customers. Our team is actively investigating.

Updates:

  • Time: May 7, 2024, 7:39 p.m.
    Status: Resolved
    Update: All Cleo Integration Cloud services are performing as normal and confirmed through monitoring. Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days. Cleo will ensure that reprocessing of transactions will be completed for customers subscribing to TM&M and/or Managed Service, working with customers as needed. If you have any questions, please contact Cleo Support.
  • Time: May 7, 2024, 7:03 p.m.
    Status: Monitoring
    Update: Cleo Engineers have applied a fix and reduced DB and API proxy transaction failures to less than 1%. We will continue to investigate, monitor and provide periodic updates.
  • Time: May 7, 2024, 6:55 p.m.
    Status: Investigating
    Update: Cleo Engineers are continuing to investigate and will provide periodic updates.
  • Time: May 7, 2024, 5:45 p.m.
    Status: Investigating
    Update: Cleo Engineers are continuing to investigate and will provide periodic updates.
  • Time: May 7, 2024, 4:39 p.m.
    Status: Investigating
    Update: Cleo Engineers are continuing to investigate and will provide periodic updates.
  • Time: May 7, 2024, 3:33 p.m.
    Status: Investigating
    Update: Cleo Engineers are continuing to investigate the root cause of the issue. We have confirmed that the issue is only impacting 8% of DB and API proxy transactions.
  • Time: May 7, 2024, 2:28 p.m.
    Status: Investigating
    Update: We are currently investigating an issue which may be causing a percentage of DB and API proxy transactions to fail. Cleo Support and Engineering are actively engaged and investigating.

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Frequently Asked Questions - Cleo

Is there a Cleo outage?
The current status of Cleo is: Systems Active
Where can I find the official status page of Cleo?
The official status page for Cleo is here
How can I get notified if Cleo is down or experiencing an outage?
To get notified of any status changes to Cleo, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Cleo every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Cleo do?
Cleo helps organizations onboard partners quickly, automate API and EDI transactions, and gain complete visibility. Discover more about this leading service.

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