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Is there an Cleo outage?

Cleo status: Systems Active

Last checked: 8 minutes ago

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Cleo outages and incidents

Outage and incident data over the last 30 days for Cleo.

There have been 1 outages or incidents for Cleo in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Cleo

Outlogger tracks the status of these components for Xero:

CIC Agent Active
CIC Cockpit Active
CIC Studio Active
Cleo Solution Center Active
API Gateway Active
Integration Engine Active
Protocol Engine Active
Proxy Service Active
Router Active
Component Status
CIC Agent Active
CIC Cockpit Active
CIC Studio Active
Cleo Solution Center Active
Active
API Gateway Active
Integration Engine Active
Protocol Engine Active
Proxy Service Active
Router Active

Latest Cleo outages and incidents.

View the latest incidents for Cleo and check for official updates:

Updates:

  • Time: Nov. 4, 2024, 6:44 p.m.
    Status: Resolved
    Update: All inbound and outbound traffic is confirmed to be performing as normal through monitoring. Cleo will provide an official RCA through the Services Update section in CIC within the next 5 business days.
  • Time: Nov. 4, 2024, 5:57 p.m.
    Status: Monitoring
    Update: Service has been restored and inbound and outbound communications are working as expected. Cleo engineers will continue to closely monitor CIC to ensure there is no recurrence of the previous condition.
  • Time: Nov. 4, 2024, 5:21 p.m.
    Status: Identified
    Update: Based on the previous change outbound delays are down to fifteen minutes. For inbound, approximately 75% of inbound connections continue to be impacted. However, based on best practices, trading partners would have attempted retries and those retries have a 25% chance of successful execution, meaning after roughly four retry attempts, inbound traffic will get through. Cleo engineers are continuing to make adjustments to facilitate the successful processing of the remaining traffic. We will continue to provide periodic updates.
  • Time: Nov. 4, 2024, 4:16 p.m.
    Status: Identified
    Update: Cleo engineers have made a fix that has now allowed 33% of inbound and outbound traffic to process successfully. Cleo engineers are continuing to make changes to allow the remaining traffic to process successfully.
  • Time: Nov. 4, 2024, 3:25 p.m.
    Status: Investigating
    Update: Cleo Engineers were alerted by internal monitoring to a condition that is affecting inbound and outbound connectivity for all communication protocols. Currently outbound transactions are being queued by CIC and inbound transactions are producing failures to trading partners.

Updates:

  • Time: Oct. 19, 2024, 1:20 a.m.
    Status: Resolved
    Update: Cleo Engineers have applied a fix, and the Integration Engine service is performing as normal. (Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.)
  • Time: Oct. 19, 2024, 12:19 a.m.
    Status: Identified
    Update: Cleo Engineers are in the process of applying a fix to address the concerns of the less than 1% of our customers who are facing this particular issue. Cleo engineers are also continuing to take manual steps to allow backlogged processing to resume. Regular updates will be provided to share our progress and any developments related to this issue.
  • Time: Oct. 18, 2024, 9:18 p.m.
    Status: Identified
    Update: Cleo Engineers are actively working on a solution to address the concerns of the less than 1% of our customers who are facing this particular issue. Cleo engineers are also continuing to take manual steps to allow backlogged processing to resume. Regular updates will be provided to share our progress and any developments related to this issue.
  • Time: Oct. 18, 2024, 8:02 p.m.
    Status: Identified
    Update: Cleo Engineers are actively working on a solution to address the concerns of the less than 1% of our customers who are facing this particular issue. Cleo engineers are also continuing to take manual steps to allow backlogged processing to resume. Regular updates will be provided to share our progress and any developments related to this issue.
  • Time: Oct. 18, 2024, 6:40 p.m.
    Status: Identified
    Update: Cleo engineers are developing a fix to address the ongoing issue. It has been observed that around 1% of jobs experienced delays. Cleo engineers are continuing to take manual steps to allow backlogged processing to resume. We will continue to provide regular updates regarding our progress and any developments related to this issue.
  • Time: Oct. 18, 2024, 5:18 p.m.
    Status: Identified
    Update: Cleo engineers are working on a fix to restore normal service performance to CIC engine. Cleo engineers are also taking manual steps to allow backlogged processing to resume. We will continue to provide periodic updates.
  • Time: Oct. 18, 2024, 3:47 p.m.
    Status: Identified
    Update: Cleo engineers have identified the underlying cause and are working on corrective actions to address the anomaly. We will continue to provide periodic updates.
  • Time: Oct. 18, 2024, 2:44 p.m.
    Status: Investigating
    Update: Cleo Engineers have been alerted to a condition that is causing delay in inbound processes for a subset of customers. Our team is actively investigating.

Updates:

  • Time: Sept. 10, 2024, 9:18 p.m.
    Status: Resolved
    Update: CIC Engine is confirmed to be performing as normal through monitoring. All transactions are processing successfully and without delays. Cleo will provide an official RCA through the Services Update section in CIC within the next 5 business days.
  • Time: Sept. 10, 2024, 9:01 p.m.
    Status: Monitoring
    Update: Cleo Engineers were alerted by internal system monitoring to a condition that affected inbound connectivity for a subset of customers utilizing AS2, FTP, FTPs, SFTP, and, Partner Portal-based integrations. Approximately 25% of inbound connections into CIC between 14:48 CDT and 15:12 CDT were impacted. However, based on best practices, trading partners would have attempted retries and those retries had a 75% chance of successful execution. Cleo has pushed a fix and is continuing to monitor inbound connections. Note: Outbound connections continued to process successfully.

Updates:

  • Time: July 19, 2024, 2:34 p.m.
    Status: Resolved
    Update: Cleo Engineers have confirmed that CIC has not been affected by the CrowdStrike outage and continued to perform normally during their outage. The only impact has been CIC's inability to connect to certain FTP, FTPS, SFTP, AS2, and SMB endpoints of trading partners where those trading partner endpoints were impacted by the CrowdStrike outage.
  • Time: July 19, 2024, 2:18 p.m.
    Status: Investigating
    Update: After further investigation, Cleo Engineers have not found any evidence of direct impact to CIC of the world-wide CrowdStrike outage. As of right now, the only impact has been CIC's inability to connect to certain FTP, FTPS, SFTP, AS2, and SMB endpoints of trading partners where those trading partner endpoints were impacted by the CrowdStrike outage. Cleo Engineers are continuing to perform investigative forensics to ensure that CIC was not directly impacted.
  • Time: July 19, 2024, 12:47 p.m.
    Status: Investigating
    Update: Cleo engineers are continuing to investigate and will provide periodic updates. This is affecting small subset of trading partners connections using FTP, FTPS, SFTP and AS2 communications protocols.
  • Time: July 19, 2024, 9:42 a.m.
    Status: Investigating
    Update: Cleo engineers are continuing to investigate and will provide periodic updates.
  • Time: July 19, 2024, 7:54 a.m.
    Status: Investigating
    Update: Cleo Engineers have been alerted to a condition that may be affecting connectivity for a subset of connections for few customers utilizing FTP, FTPS, SFTP and AS2 communications protocols.

Updates:

  • Time: June 16, 2024, 9:06 a.m.
    Status: Resolved
    Update: Cleo engineers have applied a fix. All Cleo Integration Cloud services appear to be performing as normal and are confirmed through monitoring. Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.
  • Time: June 16, 2024, 8:25 a.m.
    Status: Identified
    Update: Cleo engineers have identified the underlying cause and are working on corrective actions to address the anomaly. We will continue to provide periodic updates on corrective actions in the next two hours.
  • Time: June 16, 2024, 7:14 a.m.
    Status: Investigating
    Update: Cleo engineers have been notified of latency in job visibility which may affect the experience of some customers while using CIC Cockpit. Our team is actively investigating.

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Frequently Asked Questions - Cleo

Is there a Cleo outage?
The current status of Cleo is: Systems Active
Where can I find the official status page of Cleo?
The official status page for Cleo is here
How can I get notified if Cleo is down or experiencing an outage?
To get notified of any status changes to Cleo, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Cleo every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Cleo do?
Cleo helps organizations onboard partners quickly, automate API and EDI transactions, and gain complete visibility. Discover more about this leading service.

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