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Is there an Cleo outage?

Cleo status: Systems Active

Last checked: 3 minutes ago

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Cleo outages and incidents

Outage and incident data over the last 30 days for Cleo.

There have been 1 outages or incidents for Cleo in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Cleo

Outlogger tracks the status of these components for Xero:

CIC Agent Active
CIC Cockpit Active
CIC Studio Active
Cleo Solution Center Active
API Gateway Active
Integration Engine Active
Protocol Engine Active
Proxy Service Active
Router Active
Component Status
CIC Agent Active
CIC Cockpit Active
CIC Studio Active
Cleo Solution Center Active
Active
API Gateway Active
Integration Engine Active
Protocol Engine Active
Proxy Service Active
Router Active

Latest Cleo outages and incidents.

View the latest incidents for Cleo and check for official updates:

Updates:

  • Time: June 6, 2024, 6:05 p.m.
    Status: Resolved
    Update: All Cleo Integration Cloud services appear to be performing as normal and confirmed through monitoring. (Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.)
  • Time: June 6, 2024, 5:54 p.m.
    Status: Identified
    Update: Cleo Engineers have applied a fix and the Integration Engine service is being incrementally restored for all customers.
  • Time: June 6, 2024, 5:10 p.m.
    Status: Investigating
    Update: Cleo Engineers have been alerted to a condition that is causing delay in inbound and outbound processes for a subset of customers. Our team is actively investigating.

Updates:

  • Time: May 31, 2024, 4:33 p.m.
    Status: Resolved
    Update: All Cleo Integration Cloud services appear to be performing as normal and are confirmed through monitoring. (Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.)
  • Time: May 31, 2024, 4:02 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: May 31, 2024, 3:38 p.m.
    Status: Investigating
    Update: Cleo Engineers have been alerted to a condition that is causing delay in inbound and outbound processes for a small subset of customers. Our team is actively investigating.

Updates:

  • Time: May 7, 2024, 7:39 p.m.
    Status: Resolved
    Update: All Cleo Integration Cloud services are performing as normal and confirmed through monitoring. Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days. Cleo will ensure that reprocessing of transactions will be completed for customers subscribing to TM&M and/or Managed Service, working with customers as needed. If you have any questions, please contact Cleo Support.
  • Time: May 7, 2024, 7:03 p.m.
    Status: Monitoring
    Update: Cleo Engineers have applied a fix and reduced DB and API proxy transaction failures to less than 1%. We will continue to investigate, monitor and provide periodic updates.
  • Time: May 7, 2024, 6:55 p.m.
    Status: Investigating
    Update: Cleo Engineers are continuing to investigate and will provide periodic updates.
  • Time: May 7, 2024, 5:45 p.m.
    Status: Investigating
    Update: Cleo Engineers are continuing to investigate and will provide periodic updates.
  • Time: May 7, 2024, 4:39 p.m.
    Status: Investigating
    Update: Cleo Engineers are continuing to investigate and will provide periodic updates.
  • Time: May 7, 2024, 3:33 p.m.
    Status: Investigating
    Update: Cleo Engineers are continuing to investigate the root cause of the issue. We have confirmed that the issue is only impacting 8% of DB and API proxy transactions.
  • Time: May 7, 2024, 2:28 p.m.
    Status: Investigating
    Update: We are currently investigating an issue which may be causing a percentage of DB and API proxy transactions to fail. Cleo Support and Engineering are actively engaged and investigating.

Updates:

  • Time: May 2, 2024, 7:12 p.m.
    Status: Resolved
    Update: All Cleo Integration Cloud services are performing as normal and confirmed through monitoring. Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days. If you have any questions, please contact Cleo Support. Cleo will ensure that any reprocessing of transactions will be completed, working with customers as needed.
  • Time: May 2, 2024, 6:20 p.m.
    Status: Monitoring
    Update: Cleo Engineers have identified the root cause of the issue and have applied a fix to restore service. Cleo Engineers will continue to monitor CIC and provide an update accordingly.
  • Time: May 2, 2024, 5:49 p.m.
    Status: Investigating
    Update: Cleo Support and Engineering are continuing to investigate the root cause of the issue. We have confirmed that the issue is only impacting 8% of DB and API proxy transactions.
  • Time: May 2, 2024, 4:36 p.m.
    Status: Investigating
    Update: We are currently investigating an issue which may be causing a percentage of DB and API proxy transactions to fail. Cleo Engineers were alerted at 9:51am Central Time. Cleo Support and Engineering are actively engaged and investigating.

Updates:

  • Time: April 8, 2024, 6:39 p.m.
    Status: Resolved
    Update: All Cleo Integration Cloud services appear to be performing as normal and are confirmed through monitoring. [Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.]
  • Time: April 8, 2024, 5:34 p.m.
    Status: Monitoring
    Update: Cleo engineers have applied a fix and are closely monitoring CIC Cockpit. Visibility delay is approximately 20 minutes. We are continuing to monitoring.
  • Time: April 8, 2024, 4:53 p.m.
    Status: Investigating
    Update: Cleo Engineers have been notified of a latency which may affect the experience of some customers while using CIC Cockpit. Our team is actively investigating.

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Frequently Asked Questions - Cleo

Is there a Cleo outage?
The current status of Cleo is: Systems Active
Where can I find the official status page of Cleo?
The official status page for Cleo is here
How can I get notified if Cleo is down or experiencing an outage?
To get notified of any status changes to Cleo, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Cleo every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Cleo do?
Cleo helps organizations onboard partners quickly, automate API and EDI transactions, and gain complete visibility. Discover more about this leading service.

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