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Is there an Cleo outage?

Cleo status: Systems Active

Last checked: 9 minutes ago

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Cleo outages and incidents

Outage and incident data over the last 30 days for Cleo.

There have been 1 outages or incidents for Cleo in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Cleo

Outlogger tracks the status of these components for Xero:

CIC Agent Active
CIC Cockpit Active
CIC Studio Active
Cleo Solution Center Active
API Gateway Active
Integration Engine Active
Protocol Engine Active
Proxy Service Active
Router Active
Component Status
CIC Agent Active
CIC Cockpit Active
CIC Studio Active
Cleo Solution Center Active
Active
API Gateway Active
Integration Engine Active
Protocol Engine Active
Proxy Service Active
Router Active

Latest Cleo outages and incidents.

View the latest incidents for Cleo and check for official updates:

Updates:

  • Time: April 3, 2024, 2:44 a.m.
    Status: Resolved
    Update: All Cleo Integration Cloud services are performing as normal and confirmed through monitoring. Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days. If you have any questions, please contact Cleo Support. Cleo will ensure that any reprocessing of transactions will be completed, working with customers as needed.
  • Time: April 3, 2024, 1:58 a.m.
    Status: Monitoring
    Update: Cleo Integration Cloud has been restored and monitoring is currently underway.
  • Time: April 3, 2024, 1:56 a.m.
    Status: Identified
    Update: Between 7:30pm Central Time and 8:30pm Central Time, Cleo Engineers were alerted to a condition that caused a total of 2.5% of jobs to fail, impacting 16% of customers.
  • Time: April 3, 2024, 1:52 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.

Updates:

  • Time: March 30, 2024, 6:21 a.m.
    Status: Resolved
    Update: Cleo Engineers were alerted on 29 March between 23:30 to 00:15 CDT to a condition affecting CIC cockpit visibility, some transactional processes, intermittent connectivity issues between CIC and few access points. Cleo engineers have applied a fix to address the underlying condition. All transactions are processing successfully and without delays. All CIC Cockpit services and capabilities are performing as normal and are confirmed through monitoring. Cleo will provide an official RCA through the Services Update section in CIC within the next 5 business days. For any impacted transactions on CIC, Cleo will perform all required recovery activities in coordination with customers as needed.

Updates:

  • Time: March 29, 2024, 10:56 a.m.
    Status: Resolved
    Update: All CIC Cockpit services and capabilities appear to be performing as normal and are confirmed through monitoring. Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.
  • Time: March 29, 2024, 9:48 a.m.
    Status: Monitoring
    Update: Cleo engineers have applied a fix and are closely monitoring CIC to ensure restoration of normal performance and visibility.
  • Time: March 29, 2024, 8:03 a.m.
    Status: Identified
    Update: Cleo engineers have identified the underlying cause and are working on immediate corrective actions to CIC Cockpit. We will continue to provide periodic updates.
  • Time: March 29, 2024, 6:35 a.m.
    Status: Investigating
    Update: Cleo engineers have been notified of latency in Messages and Job visibility which may affect the experience of some customers while using CIC Cockpit. Our team is actively investigating.

Updates:

  • Time: March 26, 2024, 7:45 p.m.
    Status: Resolved
    Update: CIC Engine connectivity is confirmed to be performing as normal through monitoring. All transactions are processing successfully and without delays across all inbound communications protocols. Cleo will provide an official RCA through the Services Update section in CIC within the next 5 business days.
  • Time: March 26, 2024, 7:32 p.m.
    Status: Identified
    Update: Cleo engineers have identified the underlying cause and are actively working on a fix. We will continue to provide periodic updates. The impact of this incident from its beginning has been limited to less than 5% of inbound AS2 and partner mailbox endpoints. Outbound connections and API-based integration flows are not affected by the current condition and will continue to process as normal.
  • Time: March 26, 2024, 6:20 p.m.
    Status: Investigating
    Update: Cleo engineers are continuing to investigate and will provide periodic updates. Note: The impact is limited to inbound AS2 and partner mailbox protocols. Outbound connections and API-based integration flows are not affected by the current condition and will continue to process as normal.
  • Time: March 26, 2024, 5:22 p.m.
    Status: Investigating
    Update: Cleo Engineers have been alerted to a condition that may be affecting inbound connectivity for a subset of customers. Note: Outbound connections have not been affected.

Updates:

  • Time: March 25, 2024, 4:46 p.m.
    Status: Resolved
    Update: Cleo Engineers were notified of a latency which may have affected the experience of some customers while using CIC Cockpit. The issue has been identified and resolved. All CIC Cockpit services and capabilities appear to be performing as normal and are confirmed through monitoring. Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.

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Frequently Asked Questions - Cleo

Is there a Cleo outage?
The current status of Cleo is: Systems Active
Where can I find the official status page of Cleo?
The official status page for Cleo is here
How can I get notified if Cleo is down or experiencing an outage?
To get notified of any status changes to Cleo, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Cleo every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Cleo do?
Cleo helps organizations onboard partners quickly, automate API and EDI transactions, and gain complete visibility. Discover more about this leading service.

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