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Is there an Cleo outage?

Cleo status: Systems Active

Last checked: 6 minutes ago

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Cleo outages and incidents

Outage and incident data over the last 30 days for Cleo.

There have been 1 outages or incidents for Cleo in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Cleo

Outlogger tracks the status of these components for Xero:

CIC Agent Active
CIC Cockpit Active
CIC Studio Active
Cleo Solution Center Active
API Gateway Active
Integration Engine Active
Protocol Engine Active
Proxy Service Active
Router Active
Component Status
CIC Agent Active
CIC Cockpit Active
CIC Studio Active
Cleo Solution Center Active
Active
API Gateway Active
Integration Engine Active
Protocol Engine Active
Proxy Service Active
Router Active

Latest Cleo outages and incidents.

View the latest incidents for Cleo and check for official updates:

Updates:

  • Time: Feb. 3, 2024, 12:49 a.m.
    Status: Resolved
    Update: All Cleo Integration Cloud services appear to be performing as normal and are confirmed through monitoring. Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.
  • Time: Feb. 2, 2024, 11:20 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Feb. 2, 2024, 11:01 p.m.
    Status: Investigating
    Update: Cleo Engineers have been alerted to a condition that is causing delays for file based integration as well as API Provider connectivity failures. CIC Studio is also unable to login or deploy projects.

Updates:

  • Time: Jan. 23, 2024, 1:24 a.m.
    Status: Resolved
    Update: All CIC Cockpit services and capabilities appear to be performing as normal and are confirmed through monitoring. Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.
  • Time: Jan. 23, 2024, 12:04 a.m.
    Status: Identified
    Update: Cleo engineers have identified a fix and are in the process of applying the fix. In addition, customers are still experiencing failures sending emails.
  • Time: Jan. 22, 2024, 9:51 p.m.
    Status: Investigating
    Update: Cleo engineers are continuing to closely monitor CIC Cockpit to ensure restoration of normal performance and visibility. Additionally, some customers may also be experiencing email failures with the SendEmail BPS.
  • Time: Jan. 22, 2024, 8:38 p.m.
    Status: Investigating
    Update: Cleo engineers have been notified of latency in Messages and Job visibility which may affect the experience of some customers while using CIC Cockpit. Our team is actively investigating.

Updates:

  • Time: Nov. 30, 2023, 3:51 a.m.
    Status: Resolved
    Update: Cleo Engineers were alerted to a condition that caused a small number of job failures for a subset of customers between 16:30 and 16:37 CST. We consider this incident to be Resolved. If you have any questions, please contact Cleo Support.

Updates:

  • Time: Nov. 27, 2023, 6:29 a.m.
    Status: Resolved
    Update: All Cleo Integration Cloud services appear to be performing as normal and are confirmed through monitoring. Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.
  • Time: Nov. 27, 2023, 5:54 a.m.
    Status: Monitoring
    Update: Cleo engineers have applied a fix and are closely monitoring CIC to ensure there is no recurrence of previous condition.
  • Time: Nov. 27, 2023, 5:30 a.m.
    Status: Identified
    Update: Cleo engineers have identified the underlying cause and are working on corrective actions to address the anomaly. We will continue to provide periodic updates on corrective actions in the next two hours.
  • Time: Nov. 27, 2023, 4:20 a.m.
    Status: Investigating
    Update: Cleo Engineers have been alerted to a condition that may be affecting inbound connectivity for a subset of customers utilizing FTP, FTPS, and SFTP communications protocols. Note: AS2 is not subject to this condition and all transactions over this protocol will continue to process as normal.

Updates:

  • Time: Nov. 6, 2023, 5:58 p.m.
    Status: Resolved
    Update: Cleo Engineers were alerted to a display-only issue for API Jobs that were started between 10:25 and 10:35 CST today. These Jobs are incorrectly showing as In Progress for this time frame. All underlying integrations continued to process as normal and were not impacted by the display-only condition. We consider this incident to be Resolved and we are actively working on correcting the display status of these Jobs within that time frame.

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Frequently Asked Questions - Cleo

Is there a Cleo outage?
The current status of Cleo is: Systems Active
Where can I find the official status page of Cleo?
The official status page for Cleo is here
How can I get notified if Cleo is down or experiencing an outage?
To get notified of any status changes to Cleo, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Cleo every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Cleo do?
Cleo helps organizations onboard partners quickly, automate API and EDI transactions, and gain complete visibility. Discover more about this leading service.

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