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Is there an Cleo outage?

Cleo status: Systems Active

Last checked: 9 minutes ago

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Cleo outages and incidents

Outage and incident data over the last 30 days for Cleo.

There have been 1 outages or incidents for Cleo in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Cleo

Outlogger tracks the status of these components for Xero:

CIC Agent Active
CIC Cockpit Active
CIC Studio Active
Cleo Solution Center Active
API Gateway Active
Integration Engine Active
Protocol Engine Active
Proxy Service Active
Router Active
Component Status
CIC Agent Active
CIC Cockpit Active
CIC Studio Active
Cleo Solution Center Active
Active
API Gateway Active
Integration Engine Active
Protocol Engine Active
Proxy Service Active
Router Active

Latest Cleo outages and incidents.

View the latest incidents for Cleo and check for official updates:

Updates:

  • Time: Oct. 17, 2023, 4:13 p.m.
    Status: Resolved
    Update: CIC Engine is confirmed to be performing as normal through monitoring. All new transactions are processing normally and CIC is currently catching up on previously delayed transactions. Cleo will provide an official RCA through the Services Update section in CIC within the next 5 business days
  • Time: Oct. 17, 2023, 3:13 p.m.
    Status: Identified
    Update: Cleo engineers have identified the underlying cause and have taken immediate corrective actions to CIC Engine. We will continue to provide periodic updates.
  • Time: Oct. 17, 2023, 3:01 p.m.
    Status: Investigating
    Update: Cleo Engineers have been alerted to a condition that is delaying inbound and outbound jobs for a small subset of customers. Our team is actively investigating

Updates:

  • Time: Sept. 26, 2023, 7:24 p.m.
    Status: Resolved
    Update: All CIC Cockpit services and capabilities are performing as normal and are confirmed through monitoring.
  • Time: Sept. 26, 2023, 6:22 p.m.
    Status: Monitoring
    Update: Cleo engineers have applied a fix and are closely monitoring CIC Cockpit to confirm restoration of normal performance and visibility.
  • Time: Sept. 26, 2023, 6:13 p.m.
    Status: Investigating
    Update: Cleo engineers have been notified of latency in job visibility which may affect the experience of some customers while using CIC Cockpit. Our team is actively investigating.

Updates:

  • Time: Sept. 14, 2023, 9:05 p.m.
    Status: Resolved
    Update: All CIC Cockpit services and capabilities appear to be performing as normal and are confirmed through monitoring. Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.
  • Time: Sept. 14, 2023, 8:01 p.m.
    Status: Monitoring
    Update: Cleo engineers have applied a fix and are closely monitoring CIC Cockpit to confirm restoration of normal performance and visibility.
  • Time: Sept. 14, 2023, 7:19 p.m.
    Status: Investigating
    Update: Cleo engineers have been notified of latency in job visibility which may affect the experience of some customers while using CIC Cockpit. Our team is actively investigating.

Updates:

  • Time: Aug. 17, 2023, 2:59 p.m.
    Status: Postmortem
    Update: **August 16th Incident: Post - Resolution Customer Update** Please see an important note regarding the in-progress jobs in the Services Update section in CIC.
  • Time: Aug. 16, 2023, 9:38 p.m.
    Status: Resolved
    Update: All CIC Cockpit services and capabilities appear to be performing as normal and are confirmed through monitoring. Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.
  • Time: Aug. 16, 2023, 8:10 p.m.
    Status: Monitoring
    Update: Cleo engineers are continuing to closely monitor CIC Cockpit to ensure restoration of normal performance and visibility.
  • Time: Aug. 16, 2023, 6:56 p.m.
    Status: Monitoring
    Update: Cleo engineers have applied a fix and are closely monitoring CIC Cockpit to confirm restoration of normal performance and visibility.
  • Time: Aug. 16, 2023, 6:03 p.m.
    Status: Investigating
    Update: Cleo engineers are continuing to investigate the brief delays in the Jobs view in CIC Cockpit that some customers may still be experiencing.
  • Time: Aug. 16, 2023, 4:41 p.m.
    Status: Investigating
    Update: Customers may still be experiencing brief delays in the Jobs view in CIC Cockpit. Cleo engineers are continuing to investigate and will provide periodic updates.
  • Time: Aug. 16, 2023, 3:07 p.m.
    Status: Investigating
    Update: At this time, some customers may experience intermittent latency in Jobs visibility in CIC Cockpit. Cleo engineers are continuing to investigate and will provide periodic updates.
  • Time: Aug. 16, 2023, 1:54 p.m.
    Status: Investigating
    Update: Cleo engineers are continuing to investigate and will provide periodic updates.
  • Time: Aug. 16, 2023, 12:49 p.m.
    Status: Investigating
    Update: Cleo Engineers have been notified of latency which may affect the experience of some customers while using the Jobs page in CIC Cockpit. Our team is actively investigating.

Updates:

  • Time: Aug. 1, 2023, 6:44 a.m.
    Status: Resolved
    Update: All Cleo Integration Cloud services appear to be performing as normal and are confirmed through monitoring. The visibility of Jobs from July 31st 16:00 CDT to August 1st 01:00 CDT will be restored by Cleo Engineers through the next 24 to 36 hours. Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.
  • Time: Aug. 1, 2023, 6:25 a.m.
    Status: Monitoring
    Update: Cleo engineers have applied a fix. Cleo is closely monitoring CIC to ensure that all services are performing as normal. For any delayed Jobs visibility in CIC Cockpit, rest assured that we will perform all required recovery activities in the next 24-36 hours.
  • Time: Aug. 1, 2023, 5:50 a.m.
    Status: Investigating
    Update: Customers may still be experiencing delays in the Jobs view in CIC Cockpit without impact to ongoing integration processes. Cleo engineers are continuing to investigate and will provide periodic updates.
  • Time: Aug. 1, 2023, 4:32 a.m.
    Status: Monitoring
    Update: Our team is continuing to monitor CIC to ensure there is no recurrence of the previous condition.
  • Time: Aug. 1, 2023, 2:12 a.m.
    Status: Monitoring
    Update: Our team is continuing to monitor CIC to ensure there is no recurrence of the previous condition.
  • Time: Aug. 1, 2023, 12:05 a.m.
    Status: Monitoring
    Update: Our team is continuing to monitor CIC to ensure there is no recurrence of the previous condition. We will continue to provide periodic updates within the next two hours
  • Time: July 31, 2023, 11:06 p.m.
    Status: Identified
    Update: Cleo engineers have applied a fix and are closely monitoring CIC Cockpit to confirm restoration of normal performance and visibility. "
  • Time: July 31, 2023, 10:22 p.m.
    Status: Identified
    Update: Cleo engineers have identified the underlying cause and are working on immediate corrective actions to CIC Cockpit. We will continue to provide periodic updates.
  • Time: July 31, 2023, 9:34 p.m.
    Status: Investigating
    Update: At this time, some customers may experience intermittent latency in Messages/Jobs visibility in CIC Cockpit. Note: At this time, inbound and outbound transactions are processing as normal. Cleo engineers are continuing to investigate and will provide periodic updates.
  • Time: July 31, 2023, 8:32 p.m.
    Status: Investigating
    Update: Cleo engineers are continuing to investigate and will provide periodic updates.
  • Time: July 31, 2023, 7:13 p.m.
    Status: Investigating
    Update: A subset of customers may be experiencing delays in the Messages/Jobs visibility in CIC Cockpit. Cleo engineers are continuing to investigate and will provide periodic updates.
  • Time: July 31, 2023, 5:59 p.m.
    Status: Investigating
    Update: Customers may still be experiencing brief delays in the Messages/Jobs view in CIC Cockpit without impact to ongoing integration processes. Cleo engineers are continuing to investigate and will provide periodic updates.
  • Time: July 31, 2023, 4:42 p.m.
    Status: Investigating
    Update: At this time, some customers may experience intermittent latency in Messages/Jobs visibility in CIC Cockpit. Note: At this time, inbound and outbound transactions are processing as normal. Cleo engineers are continuing to investigate and will provide periodic updates.
  • Time: July 31, 2023, 3:41 p.m.
    Status: Investigating
    Update: Cleo engineers have been notified of latency in job visibility which may affect the experience of some customers while using CIC Cockpit. Our team is actively investigating.

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Frequently Asked Questions - Cleo

Is there a Cleo outage?
The current status of Cleo is: Systems Active
Where can I find the official status page of Cleo?
The official status page for Cleo is here
How can I get notified if Cleo is down or experiencing an outage?
To get notified of any status changes to Cleo, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Cleo every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Cleo do?
Cleo helps organizations onboard partners quickly, automate API and EDI transactions, and gain complete visibility. Discover more about this leading service.

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