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Is there an Cleo outage?

Cleo status: Systems Active

Last checked: 8 minutes ago

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Cleo outages and incidents

Outage and incident data over the last 30 days for Cleo.

There have been 1 outages or incidents for Cleo in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Cleo

Outlogger tracks the status of these components for Xero:

CIC Agent Active
CIC Cockpit Active
CIC Studio Active
Cleo Solution Center Active
API Gateway Active
Integration Engine Active
Protocol Engine Active
Proxy Service Active
Router Active
Component Status
CIC Agent Active
CIC Cockpit Active
CIC Studio Active
Cleo Solution Center Active
Active
API Gateway Active
Integration Engine Active
Protocol Engine Active
Proxy Service Active
Router Active

Latest Cleo outages and incidents.

View the latest incidents for Cleo and check for official updates:

Updates:

  • Time: June 29, 2023, 5:53 p.m.
    Status: Resolved
    Update: Cleo identified an anomaly which affected a percentage of outbound transmissions across Cleo Integration Cloud. Outbound processing failures occurred for one or more jobs for a percentage of customers. These job failures started at 10:34 CDT. A fix was deployed at 11:33 CDT. Outbound transmission failures were successfully processed by approximately 12:15 CDT leveraging CIC automatic outbound retries. Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.

Updates:

  • Time: May 13, 2023, 3:52 a.m.
    Status: Resolved
    Update: All Cleo Integration Cloud services appear to be performing as normal and are confirmed through monitoring. Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.
  • Time: May 13, 2023, 3:45 a.m.
    Status: Monitoring
    Update: Cleo engineers have applied a fix and are closely monitoring CIC to ensure there is no recurrence of previous condition.
  • Time: May 13, 2023, 3:30 a.m.
    Status: Identified
    Update: Cleo engineers have been notified of latency in job visibility which may affect the experience of some customers while using CIC Cockpit. Cleo engineers have identified the underlying cause and are working on corrective actions to address the latency.

Updates:

  • Time: April 28, 2023, 3:04 p.m.
    Status: Resolved
    Update: CIC Engine is confirmed to be performing as normal through monitoring. All transactions are processing successfully and without delays. Cleo will provide an official RCA through the Services Update section in CIC within the next 5 business days.
  • Time: April 28, 2023, 2:04 p.m.
    Status: Monitoring
    Update: All jobs that were delayed are now caught up and Cleo is continuing to closely monitor CIC to ensure that all services continue to perform as normal.
  • Time: April 28, 2023, 1:57 p.m.
    Status: Monitoring
    Update: Corrective actions are in place and Cleo is continuing to closely monitor CIC to ensure that all services are performing as normal.
  • Time: April 28, 2023, 1:48 p.m.
    Status: Investigating
    Update: "Cleo Engineers have been alerted to a condition delaying both inbound and outbound processes. Our team is actively investigating.

Updates:

  • Time: April 28, 2023, 2:06 a.m.
    Status: Resolved
    Update: CIC Engine is confirmed to be performing as normal through monitoring. All transactions are processing successfully and without delays. Cleo will provide an official RCA through the Services Update section in CIC within the next 5 business days.
  • Time: April 28, 2023, 12:53 a.m.
    Status: Monitoring
    Update: Cleo engineers have applied a fix to restore normal CIC Engine performance. At this time, all transactions are processing normally. Our team is closely monitoring CIC to confirm.
  • Time: April 27, 2023, 11:11 p.m.
    Status: Identified
    Update: Cleo engineers have identified the underlying cause and are working on corrective actions and monitoring. We will continue to provide periodic updates.
  • Time: April 27, 2023, 10:29 p.m.
    Status: Investigating
    Update: Cleo engineers are continuing to investigate and will provide periodic updates.
  • Time: April 27, 2023, 9:29 p.m.
    Status: Investigating
    Update: Cleo Engineers have been alerted to a condition that may be causing delays in transaction processing for a small subset of customers. Cleo engineers are actively investigating.

Updates:

  • Time: April 20, 2023, 4:06 p.m.
    Status: Resolved
    Update: All Cleo Integration Cloud services are performing as normal and are confirmed through monitoring. Cleo is performing reprocessing of any failures in coordination with customers as needed. [Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.]
  • Time: April 20, 2023, 3:33 p.m.
    Status: Identified
    Update: Cleo engineers have identified the underlying cause and are working on corrective actions to address the latency. We will continue to provide periodic updates on corrective actions within the next one hour.
  • Time: April 20, 2023, 3:10 p.m.
    Status: Investigating
    Update: Cleo has identified an anomaly which effects a percentage of jobs processing across Cleo Integration Cloud. Job processing failures have occurred for one or more jobs for a small percentage of customers. These jobs failures started April 20th at approximately 8:44 CST

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Frequently Asked Questions - Cleo

Is there a Cleo outage?
The current status of Cleo is: Systems Active
Where can I find the official status page of Cleo?
The official status page for Cleo is here
How can I get notified if Cleo is down or experiencing an outage?
To get notified of any status changes to Cleo, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Cleo every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Cleo do?
Cleo helps organizations onboard partners quickly, automate API and EDI transactions, and gain complete visibility. Discover more about this leading service.

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