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Is there an Clever outage?

Clever status: Systems Active

Last checked: 7 minutes ago

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Clever outages and incidents

Outage and incident data over the last 30 days for Clever.

There have been 1 outages or incidents for Clever in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Clever

Outlogger tracks the status of these components for Xero:

Apps Dashboard Active
Clever Website Active
District Administration Dashboard Active
Single Sign-On Active
Support Active
Clever IDM Active
Google Classroom Active
Data API Active
Events API Active
Aeries Active
Illuminate Active
Infinite Campus Active
Powerschool Active
SchoolInsight Active
SFTP / Other Active
Skyward Active
Component Status
Apps Dashboard Active
Clever Website Active
District Administration Dashboard Active
Single Sign-On Active
Support Active
Active
Clever IDM Active
Google Classroom Active
Active
Data API Active
Events API Active
Active
Aeries Active
Illuminate Active
Infinite Campus Active
Powerschool Active
SchoolInsight Active
SFTP / Other Active
Skyward Active

Latest Clever outages and incidents.

View the latest incidents for Clever and check for official updates:

Updates:

  • Time: March 21, 2024, 9:44 p.m.
    Status: Resolved
    Update: Apple has released iOS 17.4.1 and Badge scanning in the Clever iOS app is back to normal. To resolve this issue for your district, please upgrade to iOS 17.4.1. If you experience any additional issues, please contact Clever Support through our Help Center: support.clever.com.
  • Time: March 11, 2024, 10:01 p.m.
    Status: Investigating
    Update: Our teams have discovered that this issue is known to impact iPad 7th generation and lower when upgrading to iOS 17.4. If you wish to avoid Clever app users in your district from being impacted, you can delay updating iPad devices to iOS 17.4 at this time. Please review Apple’s notice to make an informed decision on upgrading here: https://support.apple.com/en-us/HT214081?lid=lipyd4ap95wy If you have upgraded to iOS 17.4 and are experiencing login issues with the Clever app, we recommend uninstalling the Clever app and using a browser, such as Safari, to log into Clever. We will continue to provide status updates when they become available.
  • Time: March 8, 2024, 8:13 p.m.
    Status: Investigating
    Update: Our teams have discovered that this issue is known to affect certain hardware such as 6th and 7th generation iPads though are not limited to these generations of iPads when upgrading to iOS 17.4. If you wish to avoid Clever app users in your district from being impacted, you can delay updating iPad devices to iOS 17.4 at this time. Please review Apple’s notice to make an informed decision on upgrading here: https://support.apple.com/en-us/HT214081?lid=lipyd4ap95wy If you have upgraded to iOS 17.4 and are experiencing login issues with the Clever app, we recommend uninstalling the Clever app and using a browser, such as Safari, to log into Clever. We will continue to provide status updates when they become available.
  • Time: March 8, 2024, 12:36 a.m.
    Status: Investigating
    Update: Our teams have reproduced the issue and are continuing to investigate the cause and a solution. We will provide updates when they become available. In the meantime, we recommend that users do not upgrade to iOS 17.4. If you have upgraded to iOS 17.4 and are experiencing issues with the Clever app, we recommend uninstalling the Clever app and using a browser, such as Safari, to log in to Clever.
  • Time: March 7, 2024, 2:56 a.m.
    Status: Investigating
    Update: Our teams have reproduced the issue and are actively investigating the cause and a solution. In the meantime, as a precaution, we recommend that users do not upgrade to iOS 17.4. If you have upgraded to iOS 17.4 and are experiencing issues with the Clever app, we recommend either downgrading to iOS 17.3 or uninstalling the Clever app and using a browser, such as Safari, to log in to Clever.
  • Time: March 7, 2024, 1 a.m.
    Status: Investigating
    Update: Clever is aware of an issue where some users are unable to scan Badges in the Clever iOS app after updating to iOS 17.4. We are investigating the issue and will provide regular status updates. In the meantime, as a precaution, we recommend that users do not upgrade to iOS 17.4. If you have upgraded to iOS 17.4 and are experiencing issues with the Clever app, we recommend either downgrading to iOS 17.3 or uninstalling the Clever app and using a browser, such as Safari, to log in to Clever.

Updates:

  • Time: March 5, 2024, 5:40 p.m.
    Status: Resolved
    Update: Google has resolved the issue, and everything is back to normal. If you experience any additional issues, please contact Clever Support through our Help Center: support.clever.com.
  • Time: March 5, 2024, 4:24 p.m.
    Status: Identified
    Update: Google, a service that works with Clever, is experiencing an outage at the moment. This is impacting some districts ability to log into Clever and accessing other applications within Clever. We are monitoring the issue and will provide status updates as they become available from Google.

Updates:

  • Time: Jan. 8, 2024, 10:04 p.m.
    Status: Resolved
    Update: We have resolved this issue, and everything is back to normal. If you see any additional issues, please contact Clever Support through our Help Center: support.clever.com.
  • Time: Jan. 8, 2024, 9:56 p.m.
    Status: Investigating
    Update: We have resolved this issue, and everything is back to normal. If you see any additional issues, please contact Clever Support through our Help Center: support.clever.com.
  • Time: Jan. 8, 2024, 8:11 p.m.
    Status: Investigating
    Update: Clever is experiencing an issue with pages on the clever.com website, however the login button at the top of the page is operational. Our website pages are providing an error message. We are investigating the issue and will provide regular status updates. Please note that all of our services and logins are operational as they have not been impacted by this issue.

Updates:

  • Time: Nov. 23, 2023, 1:11 a.m.
    Status: Resolved
    Update: We have resolved this issue, and everything is back to normal. If you see any additional issues, please contact Clever Support through our Help Center: support.clever.com.
  • Time: Nov. 23, 2023, 12:57 a.m.
    Status: Monitoring
    Update: We have implemented a fix for this issue and we are monitoring the results.
  • Time: Nov. 22, 2023, 11:34 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue and will provide further updates as they become available.
  • Time: Nov. 22, 2023, 9:50 p.m.
    Status: Identified
    Update: Our teams have identified the issue and are working to resolve it. We will continue to provide status updates as they become available.
  • Time: Nov. 22, 2023, 9:02 p.m.
    Status: Investigating
    Update: The Clever Portal is currently down. Our teams are investigating the issue and we will provide status updates as soon as they are available. We sincerely apologize for the inconvenience.

Updates:

  • Time: Nov. 13, 2023, 4:41 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 13, 2023, 4:04 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Nov. 13, 2023, 2:22 p.m.
    Status: Identified
    Update: “The Clever Portal is currently down for some users. Our teams are still investigating the issue and we will provide status updates as soon as they are available. We sincerely apologize for the inconvenience.”

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Frequently Asked Questions - Clever

Is there a Clever outage?
The current status of Clever is: Systems Active
Where can I find the official status page of Clever?
The official status page for Clever is here
How can I get notified if Clever is down or experiencing an outage?
To get notified of any status changes to Clever, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Clever every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Clever do?
Clever is a digital learning platform for K12 schools that provides a centralized location for identity, access, security, and classroom engagement.

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