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Is there an Clever outage?

Clever status: Systems Active

Last checked: 8 minutes ago

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Clever outages and incidents

Outage and incident data over the last 30 days for Clever.

There have been 1 outages or incidents for Clever in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Clever

Outlogger tracks the status of these components for Xero:

Apps Dashboard Active
Clever Website Active
District Administration Dashboard Active
Single Sign-On Active
Support Active
Clever IDM Active
Google Classroom Active
Data API Active
Events API Active
Aeries Active
Illuminate Active
Infinite Campus Active
Powerschool Active
SchoolInsight Active
SFTP / Other Active
Skyward Active
Component Status
Apps Dashboard Active
Clever Website Active
District Administration Dashboard Active
Single Sign-On Active
Support Active
Active
Clever IDM Active
Google Classroom Active
Active
Data API Active
Events API Active
Active
Aeries Active
Illuminate Active
Infinite Campus Active
Powerschool Active
SchoolInsight Active
SFTP / Other Active
Skyward Active

Latest Clever outages and incidents.

View the latest incidents for Clever and check for official updates:

Updates:

  • Time: Oct. 27, 2023, 8:49 p.m.
    Status: Resolved
    Update: We have resolved this issue, and everything is back to normal. If you see any additional issues, please contact Clever Support through our Help Center: support.clever.com.
  • Time: Oct. 27, 2023, 6:30 p.m.
    Status: Identified
    Update: We have identified the error causing the my student page within the Enhanced Teacher Portal resulting in locking user interactions. We apologize for the issue and will notify when the Enhanced Teacher Portal is operating as normal. In the meantime, teachers can continue to choose to go back to the Classic Teacher Portal as a workaround by following these instructions: https://support.clever.com/s/articles/000001565?language=en_US#faq
  • Time: Oct. 27, 2023, 5:47 p.m.
    Status: Investigating
    Update: Clever is experiencing an issue on the my students page within the Enhanced Teacher Portal resulting in locking user interactions. We are investigating the issue and will provide regular status updates. In the meantime, teachers can choose to go back to the Classic Teacher Portal as a workaround by following these instructions: https://support.clever.com/s/articles/000001565?language=en_US#faq

Updates:

  • Time: Sept. 20, 2023, 5:05 p.m.
    Status: Resolved
    Update: We have resolved this issue, and everything is back to normal. If you see any additional issues, please contact Clever Support through our Help Center: support.clever.com.
  • Time: Sept. 20, 2023, 4:32 p.m.
    Status: Monitoring
    Update: We have addressed the issue, and www.clever.com should be operating as normal. We’ll continue to monitor for further errors and notify once the incident is completely resolved.
  • Time: Sept. 20, 2023, 3:45 p.m.
    Status: Investigating
    Update: We are experiencing an issue with our www.clever.com site. This is providing a 502 error preventing users from being able to access the site. We’re investigating the issue and will provide regular status updates. In the meantime, please navigate to www.clever.com/login to access Clever.

Updates:

  • Time: Sept. 13, 2023, 7:20 p.m.
    Status: Resolved
    Update: The Clever Portal is now working and all users should be able to login to Clever. This incident has been resolved.
  • Time: Sept. 13, 2023, 3:12 p.m.
    Status: Monitoring
    Update: The Clever Portal is now working and all users should be able to login to Clever. We apologize for the inconvenience and our teams will continue to monitor the situation. If you are still experiencing login issues, please reach out to Clever Support at support.clever.com
  • Time: Sept. 13, 2023, 2:13 p.m.
    Status: Investigating
    Update: The Clever Portal is currently down for all users. Our teams are still investigating the issue and we will provide status updates as soon as they are available.
  • Time: Sept. 13, 2023, 2:06 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Sept. 13, 2023, 1 p.m.
    Status: Investigating
    Update: The Clever Portal is currently down for all users. Our teams are still investigating the issue and we will provide status updates as soon as they are available. We sincerely apologize for the inconvenience.

Updates:

  • Time: Aug. 9, 2023, 3:19 a.m.
    Status: Resolved
    Update: Services have been restored by our helpdesk provider. We will continue to monitor services through the upcoming days to ensure the stability of support access for our customers.
  • Time: Aug. 9, 2023, 2:55 a.m.
    Status: Monitoring
    Update: Clever's helpdesk provider is stabilizing services and access to support.clever.com is restored. We continue to monitor the incident to ensure stable access to Clever's support services. https://status.salesforce.com/generalmessages/1168
  • Time: Aug. 9, 2023, 2:07 a.m.
    Status: Identified
    Update: Clever's helpdesk provider is still investigating the outage impacting support.clever.com and our helpdesk platform. We continue to monitor the situation and apologize for the interruption: https://status.salesforce.com/generalmessages/1168
  • Time: Aug. 9, 2023, 1:15 a.m.
    Status: Identified
    Update: Clever's helpdesk provider is experiencing a full outage impacting access to support.clever.com. Our team is monitoring the situation and will provide updates as information becomes available.

Updates:

  • Time: Aug. 8, 2023, 4:33 a.m.
    Status: Resolved
    Update: This issue has been resolved, and everything is back to normal. If you see any additional issues, please contact Clever Support through our Help Center: support.clever.com.
  • Time: Aug. 8, 2023, 3:23 a.m.
    Status: Monitoring
    Update: We have rolled out a fix for this issue and are monitoring to ensure processing catches up and proceeds as normal.
  • Time: Aug. 8, 2023, 1:18 a.m.
    Status: Investigating
    Update: We’re currently experiencing delays in data processing into Clever and to application partner APIs. We're investigating the cause for this delay now. We’re sorry for the delay and will notify when data processing is operating as normal. Thank you for your patience!

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Frequently Asked Questions - Clever

Is there a Clever outage?
The current status of Clever is: Systems Active
Where can I find the official status page of Clever?
The official status page for Clever is here
How can I get notified if Clever is down or experiencing an outage?
To get notified of any status changes to Clever, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Clever every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Clever do?
Clever is a digital learning platform for K12 schools that provides a centralized location for identity, access, security, and classroom engagement.

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