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Is there an CleverTap System outage?

CleverTap System status: Systems Active

Last checked: 7 minutes ago

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CleverTap System outages and incidents

Outage and incident data over the last 30 days for CleverTap System.

There have been 0 outages or incidents for CleverTap System in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for CleverTap System

Outlogger tracks the status of these components for Xero:

API Ingestion Active
Campaign Delivery Active
Dashboard Reports Active
Data Exports Active
SDK Ingestion Active
SFTP Imports Active
API Ingestion Active
Campaign Delivery Active
Dashboard Reports Active
Data Exports Active
SDK Ingestion Active
SFTP Imports Active
API Ingestion Active
Campaign Delivery Active
Dashboard Reports Active
Data Exports Active
SDK Ingestion Active
SFTP Imports Active
API Ingestion Active
Campaign Delivery Active
Dashboard Reports Active
Data Exports Active
SDK Ingestion Active
SFTP Imports Active
Component Status
Active
API Ingestion Active
Campaign Delivery Active
Dashboard Reports Active
Data Exports Active
SDK Ingestion Active
SFTP Imports Active
Active
API Ingestion Active
Campaign Delivery Active
Dashboard Reports Active
Data Exports Active
SDK Ingestion Active
SFTP Imports Active
Active
API Ingestion Active
Campaign Delivery Active
Dashboard Reports Active
Data Exports Active
SDK Ingestion Active
SFTP Imports Active
Active
API Ingestion Active
Campaign Delivery Active
Dashboard Reports Active
Data Exports Active
SDK Ingestion Active
SFTP Imports Active

Latest CleverTap System outages and incidents.

View the latest incidents for CleverTap System and check for official updates:

Updates:

  • Time: Feb. 27, 2021, 11:53 a.m.
    Status: Resolved
    Update: This incident has been marked as resolved as all data is completely processed and all systems are back to normalcy.
  • Time: Feb. 27, 2021, 10:48 a.m.
    Status: Monitoring
    Update: The systems are back to normal and all the data is being processed. We are monitoring this for some time before marking it as resolved.
  • Time: Feb. 27, 2021, 9:45 a.m.
    Status: Identified
    Update: We observed that one of our dashboard nodes was facing an underlying hardware issue. We have isolated the node and resolved the hardware issue. The instance is recycled and would take approximately 40-50 minutes to come back online. During this time, some of the customers may observe flatline (paused ingestion) on the dashboard reports. During this period the ingested data (for few customers) is held in the cache and will be processed when the underlying node comes back to normal.

Updates:

  • Time: Feb. 27, 2021, 11:53 a.m.
    Status: Resolved
    Update: This incident has been marked as resolved as all data is completely processed and all systems are back to normalcy.
  • Time: Feb. 27, 2021, 10:48 a.m.
    Status: Monitoring
    Update: The systems are back to normal and all the data is being processed. We are monitoring this for some time before marking it as resolved.
  • Time: Feb. 27, 2021, 9:45 a.m.
    Status: Identified
    Update: We observed that one of our dashboard nodes was facing an underlying hardware issue. We have isolated the node and resolved the hardware issue. The instance is recycled and would take approximately 40-50 minutes to come back online. During this time, some of the customers may observe flatline (paused ingestion) on the dashboard reports. During this period the ingested data (for few customers) is held in the cache and will be processed when the underlying node comes back to normal.

Updates:

  • Time: Feb. 10, 2021, 6:11 p.m.
    Status: Resolved
    Update: This incident has been resolved and all dashboards are working normally.
  • Time: Feb. 10, 2021, 5:34 p.m.
    Status: Monitoring
    Update: We have recycled the affected nodes and dashboard system is back to normal. We are monitoring it for the next few minutes before marking this event as resolved.
  • Time: Feb. 10, 2021, 5:26 p.m.
    Status: Identified
    Update: We have faced an issue with a couple of dashboard nodes. Some of our customers are facing delay in operations or 5xx errors.

Updates:

  • Time: Feb. 10, 2021, 6:11 p.m.
    Status: Resolved
    Update: This incident has been resolved and all dashboards are working normally.
  • Time: Feb. 10, 2021, 5:34 p.m.
    Status: Monitoring
    Update: We have recycled the affected nodes and dashboard system is back to normal. We are monitoring it for the next few minutes before marking this event as resolved.
  • Time: Feb. 10, 2021, 5:26 p.m.
    Status: Identified
    Update: We have faced an issue with a couple of dashboard nodes. Some of our customers are facing delay in operations or 5xx errors.

Updates:

  • Time: Feb. 5, 2021, 1:30 p.m.
    Status: Resolved
    Update: We have observed the performance for last 30+ minutes and systems are back to normal. This incident has been marked as resolved.
  • Time: Feb. 5, 2021, 1 p.m.
    Status: Monitoring
    Update: We identified and fixed the issues with dashboard components and it's interactions with underlying systems/databases. This has eased the pressure on the dashboard and the dashboard is stable now. We are currently monitoring the performance of our dashboard and will update if any discrepancy is observed.
  • Time: Feb. 5, 2021, 10:18 a.m.
    Status: Investigating
    Update: Some of our customers from APAC/EU region are facing intermittent issues with dashboard connections. We acknowledge the issue and continuing to investigate dashboard issues. We have upgraded the incident on our side to reflect an outage. This is an AHOD (all hands on deck) situation for us and we are working towards finding and deploying the long term fix. During this period some customers will continue to face access issues/50x errors on the dashboard. We appreciate your patience.
  • Time: Feb. 5, 2021, 9:31 a.m.
    Status: Investigating
    Update: Some of our customers are facing login issues on the dashboard system. We are facing a few issues with some of the dashboard nodes and some of the database calls. We are investigating the issue and working on it to get a long term closure. We will keep updating this page for further updates. Thank you for your patience.

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Frequently Asked Questions - CleverTap System

Is there a CleverTap System outage?
The current status of CleverTap System is: Systems Active
Where can I find the official status page of CleverTap System?
The official status page for CleverTap System is here
How can I get notified if CleverTap System is down or experiencing an outage?
To get notified of any status changes to CleverTap System, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of CleverTap System every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does CleverTap System do?
CleverTap's all-in-one customer engagement platform offers personalized messaging and automated campaigns to connect with your audience at every stage of the customer journey. Start today.

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