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Is there an CleverTap System outage?

CleverTap System status: Systems Active

Last checked: a minute ago

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CleverTap System outages and incidents

Outage and incident data over the last 30 days for CleverTap System.

There have been 0 outages or incidents for CleverTap System in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for CleverTap System

Outlogger tracks the status of these components for Xero:

API Ingestion Active
Campaign Delivery Active
Dashboard Reports Active
Data Exports Active
SDK Ingestion Active
SFTP Imports Active
API Ingestion Active
Campaign Delivery Active
Dashboard Reports Active
Data Exports Active
SDK Ingestion Active
SFTP Imports Active
API Ingestion Active
Campaign Delivery Active
Dashboard Reports Active
Data Exports Active
SDK Ingestion Active
SFTP Imports Active
API Ingestion Active
Campaign Delivery Active
Dashboard Reports Active
Data Exports Active
SDK Ingestion Active
SFTP Imports Active
Component Status
Active
API Ingestion Active
Campaign Delivery Active
Dashboard Reports Active
Data Exports Active
SDK Ingestion Active
SFTP Imports Active
Active
API Ingestion Active
Campaign Delivery Active
Dashboard Reports Active
Data Exports Active
SDK Ingestion Active
SFTP Imports Active
Active
API Ingestion Active
Campaign Delivery Active
Dashboard Reports Active
Data Exports Active
SDK Ingestion Active
SFTP Imports Active
Active
API Ingestion Active
Campaign Delivery Active
Dashboard Reports Active
Data Exports Active
SDK Ingestion Active
SFTP Imports Active

Latest CleverTap System outages and incidents.

View the latest incidents for CleverTap System and check for official updates:

Updates:

  • Time: Feb. 5, 2021, 1:30 p.m.
    Status: Resolved
    Update: We have observed the performance for last 30+ minutes and systems are back to normal. This incident has been marked as resolved.
  • Time: Feb. 5, 2021, 1 p.m.
    Status: Monitoring
    Update: We identified and fixed the issues with dashboard components and it's interactions with underlying systems/databases. This has eased the pressure on the dashboard and the dashboard is stable now. We are currently monitoring the performance of our dashboard and will update if any discrepancy is observed.
  • Time: Feb. 5, 2021, 10:18 a.m.
    Status: Investigating
    Update: Some of our customers from APAC/EU region are facing intermittent issues with dashboard connections. We acknowledge the issue and continuing to investigate dashboard issues. We have upgraded the incident on our side to reflect an outage. This is an AHOD (all hands on deck) situation for us and we are working towards finding and deploying the long term fix. During this period some customers will continue to face access issues/50x errors on the dashboard. We appreciate your patience.
  • Time: Feb. 5, 2021, 9:31 a.m.
    Status: Investigating
    Update: Some of our customers are facing login issues on the dashboard system. We are facing a few issues with some of the dashboard nodes and some of the database calls. We are investigating the issue and working on it to get a long term closure. We will keep updating this page for further updates. Thank you for your patience.

Updates:

  • Time: Feb. 5, 2021, 8:56 a.m.
    Status: Resolved
    Update: We recycled the affected hosts and the issue is resolved. We are fixing this for long term solution. We will continue to monitor and report if any issues still persist.
  • Time: Feb. 5, 2021, 8:56 a.m.
    Status: Resolved
    Update: We recycled the affected hosts and the issue is resolved. We are fixing this for long term solution. We will continue to monitor and report if any issues still persist.
  • Time: Feb. 5, 2021, 8:22 a.m.
    Status: Investigating
    Update: We're experiencing degraded performance in our dashboard. Some of our customers might be facing connection issues. Our engineers and infra team are working to fix this issue as quickly as possible. We truly appreciate your patience and apologize for the inconvenience.

Updates:

  • Time: Feb. 5, 2021, 7:48 a.m.
    Status: Resolved
    Update: This issue is marked as resolved and all systems are back to normal.
  • Time: Feb. 5, 2021, 7:41 a.m.
    Status: Monitoring
    Update: We have recycled the hosts with degraded performance and the systems are back to normal. We are observing this for some time before marking as resolved.
  • Time: Feb. 5, 2021, 7:12 a.m.
    Status: Identified
    Update: We are facing degraded performance of our dashboard systems in the EU region. Few customers might face delay/5xx errors while accessing the dashboard.

Updates:

  • Time: Feb. 5, 2021, 7:48 a.m.
    Status: Resolved
    Update: This issue is marked as resolved and all systems are back to normal.
  • Time: Feb. 5, 2021, 7:41 a.m.
    Status: Monitoring
    Update: We have recycled the hosts with degraded performance and the systems are back to normal. We are observing this for some time before marking as resolved.
  • Time: Feb. 5, 2021, 7:12 a.m.
    Status: Identified
    Update: We are facing degraded performance of our dashboard systems in the EU region. Few customers might face delay/5xx errors while accessing the dashboard.

Updates:

  • Time: Feb. 4, 2021, 7:35 a.m.
    Status: Resolved
    Update: This incident has been resolved and we have monitored it for a while. Sincere apologies for the disruption in the service.
  • Time: Feb. 4, 2021, 6:43 a.m.
    Status: Monitoring
    Update: We really appreciate your patience and very sorry for the disruption. All the services are back up online and we are currently monitoring them. The accounts and services are catching up on our platform. Few campaigns + reports might take some time to commence. We are currently monitoring the situation and will update if anything is missing.
  • Time: Feb. 4, 2021, 4:12 a.m.
    Status: Identified
    Update: Update: We are bringing the components back online in a staggered manner. We are observing the entire process and anomalies if any. We are expecting the service to come back to normal in the next couple of hours. We will keep updating the progress here.
  • Time: Feb. 4, 2021, 1:41 a.m.
    Status: Identified
    Update: Update: We deployed the hotfix on all the instances and recycled the instances. However, the fix has not worked as expected. We are working further on this issue and treating this as an AHOD (all hands on deck). We will continue to update the progress here.
  • Time: Feb. 3, 2021, 11:07 p.m.
    Status: Identified
    Update: Update: We are still working on the deployment across clusters and recycling the nodes. We will continue to share the updates here.
  • Time: Feb. 3, 2021, 9:52 p.m.
    Status: Identified
    Update: Update: We are deploying a quick fix to the affected nodes and relevant modules. This will take some time as the new deployment has to be rolled out for the cluster. We will continue to share the updates here.
  • Time: Feb. 3, 2021, 9:09 p.m.
    Status: Identified
    Update: Update: There are no changes to the previous status as of yet. We are still all hands on deck and continuing to get the services back online. We will continue to share updates every 30 minutes until the issue is resolved.
  • Time: Feb. 3, 2021, 8:26 p.m.
    Status: Identified
    Update: Update: We are still working on fixing on the issues and experiencing the partial or major outage for some of the nodes. We will update this space with an update shortly.
  • Time: Feb. 3, 2021, 6:18 p.m.
    Status: Identified
    Update: The issue is identified and we are fixing it by recycling nodes and connections. Few users may still face issues while login.
  • Time: Feb. 3, 2021, 6:01 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Feb. 3, 2021, 5:42 p.m.
    Status: Investigating
    Update: We are currently facing a degraded performance on one of the dashboard nodes. Some customers might face delay/5xx errors while accessing the EU dashboard.

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Frequently Asked Questions - CleverTap System

Is there a CleverTap System outage?
The current status of CleverTap System is: Systems Active
Where can I find the official status page of CleverTap System?
The official status page for CleverTap System is here
How can I get notified if CleverTap System is down or experiencing an outage?
To get notified of any status changes to CleverTap System, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of CleverTap System every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does CleverTap System do?
CleverTap's all-in-one customer engagement platform offers personalized messaging and automated campaigns to connect with your audience at every stage of the customer journey. Start today.

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