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Is there an CleverTap System outage?

CleverTap System status: Systems Active

Last checked: 3 minutes ago

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CleverTap System outages and incidents

Outage and incident data over the last 30 days for CleverTap System.

There have been 0 outages or incidents for CleverTap System in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for CleverTap System

Outlogger tracks the status of these components for Xero:

API Ingestion Active
Campaign Delivery Active
Dashboard Reports Active
Data Exports Active
SDK Ingestion Active
SFTP Imports Active
API Ingestion Active
Campaign Delivery Active
Dashboard Reports Active
Data Exports Active
SDK Ingestion Active
SFTP Imports Active
API Ingestion Active
Campaign Delivery Active
Dashboard Reports Active
Data Exports Active
SDK Ingestion Active
SFTP Imports Active
API Ingestion Active
Campaign Delivery Active
Dashboard Reports Active
Data Exports Active
SDK Ingestion Active
SFTP Imports Active
Component Status
Active
API Ingestion Active
Campaign Delivery Active
Dashboard Reports Active
Data Exports Active
SDK Ingestion Active
SFTP Imports Active
Active
API Ingestion Active
Campaign Delivery Active
Dashboard Reports Active
Data Exports Active
SDK Ingestion Active
SFTP Imports Active
Active
API Ingestion Active
Campaign Delivery Active
Dashboard Reports Active
Data Exports Active
SDK Ingestion Active
SFTP Imports Active
Active
API Ingestion Active
Campaign Delivery Active
Dashboard Reports Active
Data Exports Active
SDK Ingestion Active
SFTP Imports Active

Latest CleverTap System outages and incidents.

View the latest incidents for CleverTap System and check for official updates:

Updates:

  • Time: Feb. 4, 2021, 7:35 a.m.
    Status: Resolved
    Update: This incident has been resolved and we have monitored it for a while. Sincere apologies for the disruption in the service.
  • Time: Feb. 4, 2021, 6:43 a.m.
    Status: Monitoring
    Update: We really appreciate your patience and very sorry for the disruption. All the services are back up online and we are currently monitoring them. The accounts and services are catching up on our platform. Few campaigns + reports might take some time to commence. We are currently monitoring the situation and will update if anything is missing.
  • Time: Feb. 4, 2021, 4:12 a.m.
    Status: Identified
    Update: Update: We are bringing the components back online in a staggered manner. We are observing the entire process and anomalies if any. We are expecting the service to come back to normal in the next couple of hours. We will keep updating the progress here.
  • Time: Feb. 4, 2021, 1:41 a.m.
    Status: Identified
    Update: Update: We deployed the hotfix on all the instances and recycled the instances. However, the fix has not worked as expected. We are working further on this issue and treating this as an AHOD (all hands on deck). We will continue to update the progress here.
  • Time: Feb. 3, 2021, 11:07 p.m.
    Status: Identified
    Update: Update: We are still working on the deployment across clusters and recycling the nodes. We will continue to share the updates here.
  • Time: Feb. 3, 2021, 9:52 p.m.
    Status: Identified
    Update: Update: We are deploying a quick fix to the affected nodes and relevant modules. This will take some time as the new deployment has to be rolled out for the cluster. We will continue to share the updates here.
  • Time: Feb. 3, 2021, 9:09 p.m.
    Status: Identified
    Update: Update: There are no changes to the previous status as of yet. We are still all hands on deck and continuing to get the services back online. We will continue to share updates every 30 minutes until the issue is resolved.
  • Time: Feb. 3, 2021, 8:26 p.m.
    Status: Identified
    Update: Update: We are still working on fixing on the issues and experiencing the partial or major outage for some of the nodes. We will update this space with an update shortly.
  • Time: Feb. 3, 2021, 6:18 p.m.
    Status: Identified
    Update: The issue is identified and we are fixing it by recycling nodes and connections. Few users may still face issues while login.
  • Time: Feb. 3, 2021, 6:01 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Feb. 3, 2021, 5:42 p.m.
    Status: Investigating
    Update: We are currently facing a degraded performance on one of the dashboard nodes. Some customers might face delay/5xx errors while accessing the EU dashboard.

Updates:

  • Time: Jan. 27, 2021, 12:02 p.m.
    Status: Resolved
    Update: The nodes were recycled and all operations are back to normal.
  • Time: Jan. 27, 2021, 11:49 a.m.
    Status: Identified
    Update: Some nodes in our EU region are showing degraded performance. Few customers might face delay/5xx errors while accessing the dashboard. We have identified the nodes and recycling them.

Updates:

  • Time: Jan. 27, 2021, 12:02 p.m.
    Status: Resolved
    Update: The nodes were recycled and all operations are back to normal.
  • Time: Jan. 27, 2021, 11:49 a.m.
    Status: Identified
    Update: Some nodes in our EU region are showing degraded performance. Few customers might face delay/5xx errors while accessing the dashboard. We have identified the nodes and recycling them.

Updates:

  • Time: Jan. 25, 2021, 10:54 a.m.
    Status: Resolved
    Update: The services are back to normal.
  • Time: Jan. 25, 2021, 10:54 a.m.
    Status: Resolved
    Update: The services are back to normal.
  • Time: Jan. 25, 2021, 10:52 a.m.
    Status: Monitoring
    Update: We have recycled the hosts and the dashboard is stable. We are monitoring the performance and will update if any issues are observed.
  • Time: Jan. 25, 2021, 10:52 a.m.
    Status: Monitoring
    Update: We have recycled the hosts and the dashboard is stable. We are monitoring the performance and will update if any issues are observed.
  • Time: Jan. 25, 2021, 10:46 a.m.
    Status: Identified
    Update: We have identified the issue with the affected nodes and taking corrective actions to recycle these hosts.
  • Time: Jan. 25, 2021, 10:46 a.m.
    Status: Identified
    Update: We have identified the issue with the affected nodes and taking corrective actions to recycle these hosts.
  • Time: Jan. 25, 2021, 10:43 a.m.
    Status: Investigating
    Update: Our dashboard nodes are facing issues and responding 50x error for some of the customers. We are currently investigating and will update with the progress.
  • Time: Jan. 25, 2021, 10:43 a.m.
    Status: Investigating
    Update: Our dashboard nodes are facing issues and responding 50x error for some of the customers. We are currently investigating and will update with the progress.

Updates:

  • Time: Jan. 20, 2021, 1:19 p.m.
    Status: Resolved
    Update: The dashboard nodes are back up online and 5xx errors have been resolved now. We are monitoring for any further discrepancies.
  • Time: Jan. 20, 2021, 1:11 p.m.
    Status: Identified
    Update: The issue with the nodes is identified and we are recycling those hosts with new hosts.
  • Time: Jan. 20, 2021, 1:04 p.m.
    Status: Investigating
    Update: We have faced an issue with a couple of dashboard nodes. Some of our customers are facing delay in operations or 5xx errors.

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Frequently Asked Questions - CleverTap System

Is there a CleverTap System outage?
The current status of CleverTap System is: Systems Active
Where can I find the official status page of CleverTap System?
The official status page for CleverTap System is here
How can I get notified if CleverTap System is down or experiencing an outage?
To get notified of any status changes to CleverTap System, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of CleverTap System every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does CleverTap System do?
CleverTap's all-in-one customer engagement platform offers personalized messaging and automated campaigns to connect with your audience at every stage of the customer journey. Start today.

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