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Is there an ClickDimensions outage?

ClickDimensions status: Systems Active

Last checked: 7 minutes ago

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ClickDimensions outages and incidents

Outage and incident data over the last 30 days for ClickDimensions.

There have been 1 outages or incidents for ClickDimensions in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for ClickDimensions

Outlogger tracks the status of these components for Xero:

ClickDimensions Academy Active
ClickDimensions Blog Active
ClickDimensions Help Site Active
ClickDimensions Intelligent Dashboards Active
ClickDimensions Sales Engagement Application Active
ClickDimensions Website Active
Campaign Automations Active
CRM / SDK Connectivity Active
Email Active
Email Statistics Active
Eventbrite Connector Active
Forms Active
GoToWebinar Connector Active
Image Manager Active
Import Tool Active
Landing Pages Active
Lead Scoring Active
Marketing Calendar Active
Service Bus Relay Connector Active
SMS Active
Social Posting Active
Solution Active
Subscription Management Active
Surveys Active
Web Tracking Active
Campaign Automations Active
CRM / SDK Connectivity Active
Email Active
Email Statistics Active
Eventbrite Connector Active
Forms Active
GoToWebinar Connector Active
Image Manager Active
Import Tool Active
Landing Pages Active
Lead Scoring Active
Marketing Calendar Active
Service Bus Relay Connector Active
Settings Active
SMS Active
Social Posting Active
Solution Active
Subscription Management Active
Surveys Active
Web Tracking Active
Campaign Automations Active
CRM / SDK Connectivity Active
Email Active
Email Statistics Active
Eventbrite Connector Active
Forms Active
GoToWebinar Connector Active
Image Manager Active
Import Tool Active
Landing Pages Active
Lead Scoring Active
Marketing Calendar Active
Service Bus Relay Connector Active
SMS Active
Social Posting Active
Solution Active
Subscription Management Active
Surveys Active
Web Tracking Active
Twilio SMS Active
Zoom Zoom Meetings Active
Zoom Zoom Video Webinars Active
Campaign Automations Active
CRM SDK / Connectivity Active
Email Active
Email Statistics Active
Eventbrite Connector Active
Forms Active
GoToWebinar Connector Active
Image Manager Active
Import Tool Active
Landing Pages Active
Lead Scoring Active
Marketing Calendar Active
Service Bus Relay Connector Active
SMS Active
Social Posting Active
Solution Active
Subscription Management Active
Surveys Active
Web Tracking Active
Component Status
ClickDimensions Academy Active
ClickDimensions Blog Active
ClickDimensions Help Site Active
ClickDimensions Intelligent Dashboards Active
ClickDimensions Sales Engagement Application Active
ClickDimensions Website Active
Active
Campaign Automations Active
CRM / SDK Connectivity Active
Email Active
Email Statistics Active
Eventbrite Connector Active
Forms Active
GoToWebinar Connector Active
Image Manager Active
Import Tool Active
Landing Pages Active
Lead Scoring Active
Marketing Calendar Active
Service Bus Relay Connector Active
SMS Active
Social Posting Active
Solution Active
Subscription Management Active
Surveys Active
Web Tracking Active
Active
Campaign Automations Active
CRM / SDK Connectivity Active
Email Active
Email Statistics Active
Eventbrite Connector Active
Forms Active
GoToWebinar Connector Active
Image Manager Active
Import Tool Active
Landing Pages Active
Lead Scoring Active
Marketing Calendar Active
Service Bus Relay Connector Active
Settings Active
SMS Active
Social Posting Active
Solution Active
Subscription Management Active
Surveys Active
Web Tracking Active
Active
Campaign Automations Active
CRM / SDK Connectivity Active
Email Active
Email Statistics Active
Eventbrite Connector Active
Forms Active
GoToWebinar Connector Active
Image Manager Active
Import Tool Active
Landing Pages Active
Lead Scoring Active
Marketing Calendar Active
Service Bus Relay Connector Active
SMS Active
Social Posting Active
Solution Active
Subscription Management Active
Surveys Active
Web Tracking Active
Active
Twilio SMS Active
Zoom Zoom Meetings Active
Zoom Zoom Video Webinars Active
Active
Campaign Automations Active
CRM SDK / Connectivity Active
Email Active
Email Statistics Active
Eventbrite Connector Active
Forms Active
GoToWebinar Connector Active
Image Manager Active
Import Tool Active
Landing Pages Active
Lead Scoring Active
Marketing Calendar Active
Service Bus Relay Connector Active
SMS Active
Social Posting Active
Solution Active
Subscription Management Active
Surveys Active
Web Tracking Active

Latest ClickDimensions outages and incidents.

View the latest incidents for ClickDimensions and check for official updates:

Updates:

  • Time: June 29, 2023, 8:16 p.m.
    Status: Resolved
    Update: This incident was resolved as of 21:51 UTC yesterday. Our team has monitored results of the fix implemented at that time and further issues have not recurred. Please reach out to the Support team if you have any issues accessing hosted pages.
  • Time: June 28, 2023, 9:51 p.m.
    Status: Monitoring
    Update: A fix has been implemented for this issue and we are monitoring results. In our testing, this looks to be resolved. Please reach out to the Support team if you are still seeing issues accessing hosted pages.
  • Time: June 28, 2023, 8:22 p.m.
    Status: Investigating
    Update: We are currently investigating an issue for the Canada Datacentre where there are persistent Security Errors occurring on hosted pages (email editors, web content designers, and Campaign Automation builders etc.). Our team is attempting to mitigate the issues now and we will provide updates as soon as possible.

Updates:

  • Time: June 23, 2023, 6:56 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 23, 2023, 11:21 a.m.
    Status: Monitoring
    Update: A fix has been implemented and statistics are flowing as expected. We will continue to monitor.
  • Time: June 22, 2023, 8:12 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: June 22, 2023, 6:47 p.m.
    Status: Investigating
    Update: We are currently investigating an issue causing Email Statistics to be delayed when syncing to CRM in the US Data Center. Emails should be sending as expected, however stats may be delayed in updating.

Updates:

  • Time: June 23, 2023, 6:56 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 23, 2023, 11:21 a.m.
    Status: Monitoring
    Update: A fix has been implemented and statistics are flowing as expected. We will continue to monitor.
  • Time: June 22, 2023, 8:12 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: June 22, 2023, 6:47 p.m.
    Status: Investigating
    Update: We are currently investigating an issue causing Email Statistics to be delayed when syncing to CRM in the US Data Center. Emails should be sending as expected, however stats may be delayed in updating.

Updates:

  • Time: June 13, 2023, 12:07 p.m.
    Status: Resolved
    Update: This incident has been resolved. At the end of March, ClickDimensions released a code change for an A/B testing “use case” that saw some participants remaining in “running” status even though they had completed an automation. The code release had no issues when first deployed into production. However, after about a month in production the ClickDimensions campaign automation backend Azure services began having “scaling” issues - we began seeing Azure nodes “drop out” of service. This resulted in Campaign Automations delays. We immediately escalated the issue with Microsoft who was unable to determine a root cause. At the time it was assumed an Azure upgrade may be the root cause. As the issue persisted and out of an abundance of caution, ClickDimensions decided to “back out” the 2023.03 code changes. After the code was “backed-out” and the services restarted, we no longer experienced the “scaling” issue. Microsoft is still unable to provide an explanation of why only one ClickDimensions Azure region was affected and why it took almost a month for the “scaling” issues to manifest. However, all campaign automation delays have now been remediated. We will continue to work internally (and with Microsoft) to review the offending code to determine why it caused Azure “scaling” issues. Regarding IP changes mentioned in earlier status updates, customers do not need to make these changes at this time as the issue was resolved without implementing a new IP.
  • Time: June 8, 2023, 12:26 p.m.
    Status: Monitoring
    Update: Our team has been able to implement a fix and we are seeing improved performance. At this time we are not seeing delays in progression and will continue to monitor for a few days. We will provide a root cause in the coming days.
  • Time: June 5, 2023, noon
    Status: Monitoring
    Update: For customers on our US Data center: a new Campaign Automation IP Address has been created, thus needs to be whitelisted on any relevant firewalls. The new IP address is 20.98.25.64/28 (20.98.25.64 / 255.255.255.240). EU Data Center customers: no IP changes at this time. We continue to work with Microsoft and will share updates here.
  • Time: June 1, 2023, 7:31 p.m.
    Status: Monitoring
    Update: Our team is continuing to work with our Microsoft cloud services provider for a long term fix for this issue. We have a critical severity escalation with their App Service team at this time. You should not experience any data loss or participant failures due to this issue. If you are seeing participant delays of more than a few hours at each node, please alert the support team of this for additional investigation.
  • Time: May 25, 2023, 12:31 p.m.
    Status: Investigating
    Update: Currently our technology team has narrowed down the issue to our Microsoft Services.  We have a critical severity escalation with their App Service team at this time and continue and hard at work to expedite the resolution of this issue.
  • Time: May 23, 2023, 2:41 p.m.
    Status: Monitoring
    Update: Our team continues to investigate this issue. We are seeing intermittent delays in the processing of Campaign Automations, primarily in our US data center.
  • Time: May 11, 2023, 12:41 p.m.
    Status: Monitoring
    Update: We have implemented a few measures to mitigate the issue while working on the long-term fix and we are monitoring the results. If you are observing any delays with Campaign Automations, please contact our Support Team for further troubleshooting and validation.
  • Time: May 4, 2023, 6:48 p.m.
    Status: Monitoring
    Update: A fix has been implemented to mitigate the issue and we are monitoring the results.
  • Time: May 4, 2023, 3:27 p.m.
    Status: Investigating
    Update: We are currently investigating a recurring issue causing delays for participants in Campaign Automations in the US and EU data center.

Updates:

  • Time: June 13, 2023, 12:07 p.m.
    Status: Resolved
    Update: This incident has been resolved. At the end of March, ClickDimensions released a code change for an A/B testing “use case” that saw some participants remaining in “running” status even though they had completed an automation. The code release had no issues when first deployed into production. However, after about a month in production the ClickDimensions campaign automation backend Azure services began having “scaling” issues - we began seeing Azure nodes “drop out” of service. This resulted in Campaign Automations delays. We immediately escalated the issue with Microsoft who was unable to determine a root cause. At the time it was assumed an Azure upgrade may be the root cause. As the issue persisted and out of an abundance of caution, ClickDimensions decided to “back out” the 2023.03 code changes. After the code was “backed-out” and the services restarted, we no longer experienced the “scaling” issue. Microsoft is still unable to provide an explanation of why only one ClickDimensions Azure region was affected and why it took almost a month for the “scaling” issues to manifest. However, all campaign automation delays have now been remediated. We will continue to work internally (and with Microsoft) to review the offending code to determine why it caused Azure “scaling” issues. Regarding IP changes mentioned in earlier status updates, customers do not need to make these changes at this time as the issue was resolved without implementing a new IP.
  • Time: June 8, 2023, 12:26 p.m.
    Status: Monitoring
    Update: Our team has been able to implement a fix and we are seeing improved performance. At this time we are not seeing delays in progression and will continue to monitor for a few days. We will provide a root cause in the coming days.
  • Time: June 5, 2023, noon
    Status: Monitoring
    Update: For customers on our US Data center: a new Campaign Automation IP Address has been created, thus needs to be whitelisted on any relevant firewalls. The new IP address is 20.98.25.64/28 (20.98.25.64 / 255.255.255.240). EU Data Center customers: no IP changes at this time. We continue to work with Microsoft and will share updates here.
  • Time: June 1, 2023, 7:31 p.m.
    Status: Monitoring
    Update: Our team is continuing to work with our Microsoft cloud services provider for a long term fix for this issue. We have a critical severity escalation with their App Service team at this time. You should not experience any data loss or participant failures due to this issue. If you are seeing participant delays of more than a few hours at each node, please alert the support team of this for additional investigation.
  • Time: May 25, 2023, 12:31 p.m.
    Status: Investigating
    Update: Currently our technology team has narrowed down the issue to our Microsoft Services.  We have a critical severity escalation with their App Service team at this time and continue and hard at work to expedite the resolution of this issue.
  • Time: May 23, 2023, 2:41 p.m.
    Status: Monitoring
    Update: Our team continues to investigate this issue. We are seeing intermittent delays in the processing of Campaign Automations, primarily in our US data center.
  • Time: May 11, 2023, 12:41 p.m.
    Status: Monitoring
    Update: We have implemented a few measures to mitigate the issue while working on the long-term fix and we are monitoring the results. If you are observing any delays with Campaign Automations, please contact our Support Team for further troubleshooting and validation.
  • Time: May 4, 2023, 6:48 p.m.
    Status: Monitoring
    Update: A fix has been implemented to mitigate the issue and we are monitoring the results.
  • Time: May 4, 2023, 3:27 p.m.
    Status: Investigating
    Update: We are currently investigating a recurring issue causing delays for participants in Campaign Automations in the US and EU data center.

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Frequently Asked Questions - ClickDimensions

Is there a ClickDimensions outage?
The current status of ClickDimensions is: Systems Active
Where can I find the official status page of ClickDimensions?
The official status page for ClickDimensions is here
How can I get notified if ClickDimensions is down or experiencing an outage?
To get notified of any status changes to ClickDimensions, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of ClickDimensions every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does ClickDimensions do?
ClickDimensions offers "It's Your Lead Now" service to help businesses manage and track leads efficiently.

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