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Is there an ConexED outage?

ConexED status: Systems Active

Last checked: 2 minutes ago

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ConexED outages and incidents

Outage and incident data over the last 30 days for ConexED.

There have been 0 outages or incidents for ConexED in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for ConexED

Outlogger tracks the status of these components for Xero:

Admin Pages Active
Appointment Management System Active
Archiving System Active
Business Intelligence Active
Case Managment Active
Classrooms Active
ConexED University Active
Cranium Cafe Active
Document Library Active
Kiosk/Hub Active
Lobby & Chat Features Active
REST API and LTI Active
Student Support Directory Active
Whiteboard Active
Component Status
Admin Pages Active
Appointment Management System Active
Archiving System Active
Business Intelligence Active
Case Managment Active
Classrooms Active
ConexED University Active
Cranium Cafe Active
Document Library Active
Kiosk/Hub Active
Lobby & Chat Features Active
REST API and LTI Active
Student Support Directory Active
Whiteboard Active

Latest ConexED outages and incidents.

View the latest incidents for ConexED and check for official updates:

Updates:

  • Time: Feb. 14, 2023, 5:50 p.m.
    Status: Resolved
    Update: At 8:03 AM MST, our systems received an unexpected and overwhelming spike in traffic from the Microsoft Outlook calendar sync. Our system administrators received notification of this spike, and by 8:43 AM MST, our team had scaled our server clusters to handle the load. System design changes are being put in place to handle spikes like this in the future.

Updates:

  • Time: Jan. 8, 2023, 8:39 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 7, 2023, 3:50 a.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Jan. 6, 2023, 9:56 p.m.
    Status: Monitoring
    Update: We have been working with our school partners and have discovered that Cisco's Talos cloud security product is blocking *.firebaseio.com. We continue to work with our partners to find a permanent solution, but in the meantime, adding *.firebaseio.com to the whitelist will allow the ConexED features to function correctly again and unblock platform users.
  • Time: Jan. 6, 2023, 9:11 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Jan. 6, 2023, 9:06 p.m.
    Status: Monitoring
    Update: Valued Partners of ConexED We have had reports of connection errors that may present as a red bar at the top of your screen. We employ various cloud-hosted services that provide applications we use within the ConexED platform. This particular error is caused by a firewall rule update that some schools or districts have implemented overnight. The ConexED platform requires the following domains to be whitelisted to function correctly. *.firebaseio.com *.craniumcafe.com *.conexed.com If you encounter the error above, please inform your school IT or district IT to whitelist these domains as soon as possible. As always, our support team is available to assist you. Please contact [email protected] for assistance.

Updates:

  • Time: Aug. 4, 2022, 9:03 p.m.
    Status: Resolved
    Update: Our engineering team was able to identify the behavior and release an update to correct the Kiosk functionality. The functionality is now restored and available for use. We appreciate your understanding as we were addressing this behavior and our team is working to prevent this type situation in the future.
  • Time: Aug. 4, 2022, 5:45 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Aug. 4, 2022, 5:45 p.m.
    Status: Investigating
    Update: We have received multiple reports of interruptions with the use of Kiosks in ConexED, preventing students from being added to the queue. Our engineering team is working through this situation to restore functionality, and we will be implementing a resolution as soon as one is available. We apologize for any inconvenience and have dedicated all available resources to address this situation. Other components of ConexED are unaffected by this behavior, but if there are questions, please contact our Support Department at: https://support.conexed.com/submit-a-ticket

Updates:

  • Time: April 15, 2022, 8:54 p.m.
    Status: Resolved
    Update: Our engineering team was able to address this situation and confirm a resolution regarding the Lobby loading. We have seen a full restoration in functionality. We apologize for the inconvenience and will continue to monitor this for any additional concerns.
  • Time: April 15, 2022, 8:23 p.m.
    Status: Investigating
    Update: Lobby tools and functions are experiencing a disruption in service, and our engineers are diligently working to restore functionality. Many users are seeing a blank screen or a loading icon when opening the Lobby. We apologize for any inconvenience and will be correcting this situation as soon as possible. We will be providing updates as they are available, and are utilizing all available resources to correct this behavior.

Updates:

  • Time: Dec. 15, 2021, 4:38 p.m.
    Status: Resolved
    Update: AWS has reported that this situation is resolved and we have seen a full return of functionality. We will continue to monitor these developments and provide updates if there are any additional concerns.
  • Time: Dec. 15, 2021, 4:18 p.m.
    Status: Monitoring
    Update: Users are encountering an interruption with ConexED due to an Internet outage for AWS(https://status.aws.amazon.com/). The data management provided by AWS is instrumental in our functionality, and we will be monitoring this situation until normal operations are restored. We will be proving updates as soon as they are available.

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Frequently Asked Questions - ConexED

Is there a ConexED outage?
The current status of ConexED is: Systems Active
Where can I find the official status page of ConexED?
The official status page for ConexED is here
How can I get notified if ConexED is down or experiencing an outage?
To get notified of any status changes to ConexED, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of ConexED every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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