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Is there an ConexED outage?

ConexED status: Systems Active

Last checked: 3 minutes ago

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ConexED outages and incidents

Outage and incident data over the last 30 days for ConexED.

There have been 0 outages or incidents for ConexED in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for ConexED

Outlogger tracks the status of these components for Xero:

Admin Pages Active
Appointment Management System Active
Archiving System Active
Business Intelligence Active
Case Managment Active
Classrooms Active
ConexED University Active
Cranium Cafe Active
Document Library Active
Kiosk/Hub Active
Lobby & Chat Features Active
REST API and LTI Active
Student Support Directory Active
Whiteboard Active
Component Status
Admin Pages Active
Appointment Management System Active
Archiving System Active
Business Intelligence Active
Case Managment Active
Classrooms Active
ConexED University Active
Cranium Cafe Active
Document Library Active
Kiosk/Hub Active
Lobby & Chat Features Active
REST API and LTI Active
Student Support Directory Active
Whiteboard Active

Latest ConexED outages and incidents.

View the latest incidents for ConexED and check for official updates:

Updates:

  • Time: March 6, 2021, 6:26 a.m.
    Status: Resolved
    Update: We have pushed a patch that will end an active meeting must faster. This will allow moderators to create and pull students into new private meetings without delay. We have also updated the Knock on Door Send Meeting Invite feature to better create and track meetings.
  • Time: March 5, 2021, 5:51 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: March 5, 2021, 5:50 p.m.
    Status: Investigating
    Update: Some ConexED users have experienced issues with bringing a student into a private meeting. The system is displaying a message that the moderator is still in an existing meeting. Most meetings are working. If you’re experiencing this issue, we would recommend closing the message, and trying again after a few moments later. There have been delays, but spacing the time between meetings has resolved most occurrences. Our team is all hands on deck working diligently to resolve this as soon as possible. The current ETA would be late tonight.

Updates:

  • Time: Jan. 29, 2021, 11:51 p.m.
    Status: Resolved
    Update: We have tested and released an update that to correct this behavior. We will continue to monitor activity to confirm the resolution.
  • Time: Jan. 29, 2021, 10:45 p.m.
    Status: Identified
    Update: The Scheduler in ConexED has been displaying "No Available Dates Found" in some situations. This may cause an interruption in a student's ability to schedule future appointments. We are working to identify and correct this behavior as soon as possible.

Updates:

  • Time: Nov. 20, 2020, 2:54 p.m.
    Status: Resolved
    Update: Dear ConexED User, We sincerely apologize for the inconveniences yesterday with our Cafe feature. We want to let you know that adjustments have been made to the Cafe, and the functionality has been restored. We understand how frustrating this can be. Be aware that we exhausted all efforts to resolve the issues without any further disruption. Additionally, we wanted to let you know that our product reliability is a top priority for the entire ConexED team. To support the growing popularity of our service, we are actively working on implementing new technologies, to allow us to provide better scalability to meet these demands. Again, we thank you and we apologize for any inconvenience. Thank you, Tracy Gorham CEO & Founder
  • Time: Nov. 19, 2020, 11:34 p.m.
    Status: Monitoring
    Update: A correction has been implemented in ConexED to correct the Cafe behavior. We are continuing to monitor this situation for additional concerns or reports.
  • Time: Nov. 19, 2020, 10:02 p.m.
    Status: Identified
    Update: We are continuing to observe and working to address the issues with the Cafe. We understand this is very frustrating and we apologize for the delay. Please know that our development staff is feverishly working to resolve this issue as soon as possible. We hope to have it resolved soon. We will continue to post updates as they become available.
  • Time: Nov. 19, 2020, 6:12 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Nov. 19, 2020, 6:11 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Nov. 19, 2020, 5:54 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Nov. 19, 2020, 5:34 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Nov. 19, 2020, 5:15 p.m.
    Status: Investigating
    Update: When entering a Cafe, some users are encountering an error message that states “Cafe Start Error: The meeting server has had a problem connecting with you.” We are working to identify and resolve this behavior.

Updates:

  • Time: Sept. 8, 2020, 5:21 p.m.
    Status: Resolved
    Update: Thank you again for your patience and understanding. Our team was able to identify and resolve today's system delays, caused by heavy loads on the database.
  • Time: Sept. 8, 2020, 4:31 p.m.
    Status: Investigating
    Update: We are experiencing some unusual slowness through our servers; inability to log into the platform, as well as 500 errors. Our engineering department is looking into the matter. We will have this resolved as soon as possible, and thank you for your understanding while we are working on this.

Updates:

  • Time: Aug. 17, 2020, 11:46 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 17, 2020, 11:46 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Aug. 17, 2020, 9:44 p.m.
    Status: Monitoring
    Update: Your ConexED Team issued updates that have soothed user performance behaviors reported earlier. Thanks again for partnering with us in this new school year. Thank you! The Support Team https://support.conexed.com/support
  • Time: Aug. 17, 2020, 7:44 p.m.
    Status: Investigating
    Update: Back to School Updates from your ConexED Team Due to a sudden increase in load volume, some users are reporting disruptions in the ConexED Lobby, Chat, and Classroom areas. Be assured, the team is actively working to smooth these behaviors. We will continue to update you here throughout the day. Please check back. We apologize for any disruption. Should you experience an unrelated performance change in software behavior, submit a ticket using the link below. Thank you for choosing ConexED for your personalized education software solution. Sincerely, The Support Team https://support.conexed.com/support

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Frequently Asked Questions - ConexED

Is there a ConexED outage?
The current status of ConexED is: Systems Active
Where can I find the official status page of ConexED?
The official status page for ConexED is here
How can I get notified if ConexED is down or experiencing an outage?
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