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Is there an Confluence outage?

Confluence status: Systems Active

Last checked: a minute ago

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Confluence outages and incidents

Outage and incident data over the last 30 days for Confluence.

There have been 7 outages or incidents for Confluence in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Confluence

Outlogger tracks the status of these components for Xero:

Administration Active
Authentication and User Management Active
Cloud to Cloud Migrations - Copy Product Data Active
Comments Active
Confluence Automations Active
Create and Edit Active
Marketplace Apps Active
Notifications Active
Purchasing & Licensing Active
Search Active
Server to Cloud Migrations - Copy Product Data Active
Signup Active
View Content Active
Android App Active
iOS App Active
Component Status
Administration Active
Authentication and User Management Active
Cloud to Cloud Migrations - Copy Product Data Active
Comments Active
Confluence Automations Active
Create and Edit Active
Marketplace Apps Active
Notifications Active
Purchasing & Licensing Active
Search Active
Server to Cloud Migrations - Copy Product Data Active
Signup Active
View Content Active
Active
Android App Active
iOS App Active

Latest Confluence outages and incidents.

View the latest incidents for Confluence and check for official updates:

Updates:

  • Time: Sept. 13, 2024, 12:26 a.m.
    Status: Resolved
    Update: Earlier today, we experienced issues with Automation. The issue has been resolved for Jira Service Management, Jira and Confluence.
  • Time: Sept. 12, 2024, 3:56 p.m.
    Status: Identified
    Update: Earlier today, we experienced issues with Automation. The issue has been resolved for Jira Service Management and Jira, we are working on fixing the issue for Confluence.
  • Time: Sept. 12, 2024, 12:25 p.m.
    Status: Investigating
    Update: We are investigating an issue with Automation that is impacting Confluence, Jira, and Jira Service Management cloud customers. You might see the following issues: - Affected customers won't see any of the previously configured Automation rules - These automation rules are not executing at the moment We are actively working on this and will provide more details shortly.

Updates:

  • Time: Sept. 12, 2024, 3:28 a.m.
    Status: Resolved
    Update: This issue has been resolved.
  • Time: Sept. 12, 2024, 2:40 a.m.
    Status: Monitoring
    Update: We have identified the root cause and the issue appears to be resolved.
  • Time: Sept. 12, 2024, 2:08 a.m.
    Status: Investigating
    Update: Users attempting to sign up are encountering reCaptcha errors that are preventing a successful signup.

Updates:

  • Time: Sept. 14, 2024, 4:15 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 14, 2024, 4:15 a.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Sept. 12, 2024, 6:06 a.m.
    Status: Monitoring
    Update: We have identified the root cause of the missing pages in search results and mitigated any further impact. However, some pages may still not show until the re-index is complete. We are continuing to monitor this closely.
  • Time: Sept. 11, 2024, 11:06 a.m.
    Status: Identified
    Update: We have identified the issue and have turned off the faulty feature flag. The team will reindex affected documents to ensure they start appearing in search results.
  • Time: Sept. 11, 2024, 8:30 a.m.
    Status: Investigating
    Update: Update: We are actively investigating the issue where some documents are missing from search results because the permissions configuration is not being correctly passed to the downstream indexer, resulting in restrictive search outcomes.
  • Time: Sept. 11, 2024, 7:24 a.m.
    Status: Investigating
    Update: We are investigating reports of complete list of documents not appearing as part of Confluence Search results. We will provide more details once we identify the root cause.

Updates:

  • Time: Sept. 12, 2024, 3:44 p.m.
    Status: Postmortem
    Update: ### SUMMARY On August 29, 2024, between 8:32 AM and 11:35 AM UTC, Atlassian customers experienced an unexpected disruption in service affecting Jira and Confluence cloud products. This was primarily due to connectivity issues with an external service provider, which impacted our ability to perform certain operations integral to our services. The incident was promptly identified through our monitoring systems, and our teams initiated response protocols to address the issue. The disruption resulted in increased error rates across Jira and Confluence products, temporarily affecting the experience for some of our users. ### **IMPACT** On August 29, 2024, between 8:32 AM and 11:35 AM UTC, there was an impact on Confluence and Jira cloud affecting customers in multiple regions. The total time to resolution was three hours and three minutes. ### **ROOT CAUSE** The issue was caused by an outage on our external security token provider. Services which requested security tokens experienced timeouts leading to outages for our cloud products. Our automated monitoring system detected the incident within one minute and we confirmed the external service outage with the external provider. The provider resolved the outage at 10:02 AM UTC, and full system recovery for Atlassian was completed by 11:35 AM UTC. ### **REMEDIAL ACTIONS PLAN & NEXT STEPS** We are committed to reducing the risk of similar incidents in the future. To achieve this, we will enhance our system's ability to handle external service disruptions and improve our incident response strategies. Specifically, we will reduce our reliance on single points of failure by setting up fallback region support for the critical security service provider. Additionally, we will implement measures to minimize the recovery time of the Atlassian services once the external security provider has recovered. Thanks, Atlassian Customer Support
  • Time: Aug. 29, 2024, 11:22 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 29, 2024, 10:54 a.m.
    Status: Monitoring
    Update: We are seeing recovery and monitoring the situation
  • Time: Aug. 29, 2024, 9:43 a.m.
    Status: Investigating
    Update: We are investigating cases of degraded performance and increased error rates for Atlassian products. We will provide more details within the next hour.

Updates:

  • Time: Aug. 29, 2024, 9:33 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Aug. 29, 2024, 9:32 a.m.
    Status: Investigating
    Update: We are currently investigating an issue affecting Confluence experiences, loading and interactions. Customer data is not affected.

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Frequently Asked Questions - Confluence

Is there a Confluence outage?
The current status of Confluence is: Systems Active
Where can I find the official status page of Confluence?
The official status page for Confluence is here
How can I get notified if Confluence is down or experiencing an outage?
To get notified of any status changes to Confluence, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Confluence every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Confluence do?
Confluence Cloud enables teams to collaborate on projects, integrate with Jira, and document work in a trusted workspace. Achieve the impossible.

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