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Is there an Coniq outage?

Coniq status: Systems Active

Last checked: 6 minutes ago

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Coniq outages and incidents

Outage and incident data over the last 30 days for Coniq.

There have been 4 outages or incidents for Coniq in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Coniq

Outlogger tracks the status of these components for Xero:

Analytics Platform (Tableau) Active
Coniq Help Centre Active
Coniq Support Ticket Management Active
Coniq platform API Active
Scanner API Active
Core functionalities and UI Active
Insights Hub Active
Payment Gateway Active
Receipt Scanning Active
Email Editor Active
Mail Communications Active
PUSH Communications Active
SMS Communications Active
Scanner's platform connectivity Active
Scanner's SIM Providers Active
Component Status
Analytics Platform (Tableau) Active
Coniq Help Centre Active
Coniq Support Ticket Management Active
Active
Coniq platform API Active
Scanner API Active
Active
Core functionalities and UI Active
Insights Hub Active
Payment Gateway Active
Receipt Scanning Active
Active
Email Editor Active
Mail Communications Active
PUSH Communications Active
SMS Communications Active
Active
Scanner's platform connectivity Active
Scanner's SIM Providers Active

Latest Coniq outages and incidents.

View the latest incidents for Coniq and check for official updates:

Updates:

  • Time: Oct. 7, 2024, 8:06 p.m.
    Status: Resolved
    Update: Coniq functionality fully restored.
  • Time: Oct. 7, 2024, 7:56 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Oct. 7, 2024, 7:53 p.m.
    Status: Investigating
    Update: Coniq are investigating a degradation of the performance of the US instance of the Coniq platform.

Updates:

  • Time: Oct. 1, 2024, 6:36 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 1, 2024, 2:28 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue alongside our 3rd party partners. This is only a partial outage due to high congestion on the networks. As such, you may find scanners remain operational and connected to the network. For devices that are struggling to connect, the transactions will remain stored on the device until the connection is restored. We wish to apologise for any inconvenience this may cause.
  • Time: Oct. 1, 2024, 11:12 a.m.
    Status: Investigating
    Update: We have been made aware of an issue affecting SIM connectivity across our scanners. Coniq is working with our 3rd parties to restore service.

Updates:

  • Time: Sept. 28, 2024, 10:41 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 28, 2024, 8:04 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we continue to monitor. Clients with remaining issues are in active contact with Coniq. degraded functionality is client specific.
  • Time: Sept. 28, 2024, 7:32 p.m.
    Status: Identified
    Update: Issue has been identified, initial remediation actions taken. Coniq platform running, Coniq continue to investigate ancillary effects. Update to follow.
  • Time: Sept. 28, 2024, 6:36 p.m.
    Status: Investigating
    Update: Coniq are aware of an issue with our US instance (EMEA Clients are not affected). This is causing issues with access to the Coniq platform and API.

Updates:

  • Time: Sept. 26, 2024, 1:02 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 26, 2024, 12:37 p.m.
    Status: Investigating
    Update: We are investigating an issue with our points events processing. Clients may experience slow processing of earned points to customer accounts.

Updates:

  • Time: Sept. 12, 2024, 7:54 a.m.
    Status: Resolved
    Update: Customers were unable to login to our Analytics platform

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Frequently Asked Questions - Coniq

Is there a Coniq outage?
The current status of Coniq is: Systems Active
Where can I find the official status page of Coniq?
The official status page for Coniq is here
How can I get notified if Coniq is down or experiencing an outage?
To get notified of any status changes to Coniq, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Coniq every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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