Is there an Convertr outage?
Convertr status: Systems Active
Last checked: 9 minutes ago
Get notified about any outages, downtime or incidents for Convertr and 1800+ other cloud vendors. Monitor 10 companies, for free.
Last checked: 9 minutes ago
Get notified about any outages, downtime or incidents for Convertr and 1800+ other cloud vendors. Monitor 10 companies, for free.
Outage and incident data over the last 30 days for Convertr.
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Sign Up NowOutlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| Authentication | Active |
| Background Jobs | Active |
| Connected Apps | Active |
| Convertr Dashboard | Active |
| Landing Pages & Forms | Active |
| Lead Imports | Active |
| Lead Processing | Active |
| Logs and Auditing | Active |
| Publisher API | Active |
| v4 API | Active |
| White Papers | Active |
View the latest incidents for Convertr and check for official updates:
Description: Dear valued Convertr customers, We’re sorry. We experienced an unexpected platform incident on Monday 27th March between 15:30 BST and 18:27 BST. During this time the platform was intermittently available and users may have experienced difficulty logging into the platform, processing leads and a range of other activities. Here’s what happened: We know that keeping the platform updated with improved functionality is important. In order to deliver these features for our customers we regularly deploy updated versions of the platform, however on this occasion we’ve experienced disruption to some of our servers, triggered by one of the new changes. The incident was detected by our monitoring system and the team responded immediately to understand and resolve the problem as quickly as possible. The release was successfully reverted which returned the platform to normal service We understand that this incident comes at a critical period, being month end and also end of quarter for many, and we apologise for this. We’re very committed to making it right, so here’s our plan moving forward following an in depth discussion with the team: * We are currently reviewing the risk assessment process which allowed this release to be carried out at this critical time for our customers * Making changes to our monitoring on resource consumption and response times between release which may have identified us to the issue earlier * A review of how the incident was managed to identify any areas where we could have reduced the impact to customers Finally, I would like to again apologise for the inconvenience this incident has caused to your workloads and deadlines. We take these matters extremely seriously and are continuously working to improve the service we provide to our customers. Should you have any further questions, please direct them to your CSM or the support team and we will respond as quickly as possible. Danny Hannah CTO @ Convertr
Status: Postmortem
Impact: Major | Started At: March 27, 2023, 2:31 p.m.
Description: Dear valued Convertr customers, We’re sorry. We experienced an unexpected platform incident on Monday 27th March between 15:30 BST and 18:27 BST. During this time the platform was intermittently available and users may have experienced difficulty logging into the platform, processing leads and a range of other activities. Here’s what happened: We know that keeping the platform updated with improved functionality is important. In order to deliver these features for our customers we regularly deploy updated versions of the platform, however on this occasion we’ve experienced disruption to some of our servers, triggered by one of the new changes. The incident was detected by our monitoring system and the team responded immediately to understand and resolve the problem as quickly as possible. The release was successfully reverted which returned the platform to normal service We understand that this incident comes at a critical period, being month end and also end of quarter for many, and we apologise for this. We’re very committed to making it right, so here’s our plan moving forward following an in depth discussion with the team: * We are currently reviewing the risk assessment process which allowed this release to be carried out at this critical time for our customers * Making changes to our monitoring on resource consumption and response times between release which may have identified us to the issue earlier * A review of how the incident was managed to identify any areas where we could have reduced the impact to customers Finally, I would like to again apologise for the inconvenience this incident has caused to your workloads and deadlines. We take these matters extremely seriously and are continuously working to improve the service we provide to our customers. Should you have any further questions, please direct them to your CSM or the support team and we will respond as quickly as possible. Danny Hannah CTO @ Convertr
Status: Postmortem
Impact: Major | Started At: March 27, 2023, 2:31 p.m.
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