Convoso Status: Check if Convoso down or having an outage.

Agents may experience trouble logging in at this time

Description: At this time, we have confirmed no additional impact was experienced after our previous update. We appreciate your patience today as we worked to identify, resolve, and monitor this issue and apologize for any impact that may have been seen on operations this morning. Customers who reported impact will receive an RFO as soon as investigations complete.

Status: Resolved

Impact: Critical | Started At: July 18, 2024, 3:02 p.m.

Updates:

Time: July 19, 2024, 3:34 a.m.

Status: Resolved

Update: At this time, we have confirmed no additional impact was experienced after our previous update. We appreciate your patience today as we worked to identify, resolve, and monitor this issue and apologize for any impact that may have been seen on operations this morning. Customers who reported impact will receive an RFO as soon as investigations complete.
Time: July 18, 2024, 4:37 p.m.

Status: Monitoring

Update: While users should no longer experience impact at this time, we are keeping this issue open in Monitoring due to the possibility of reoccurrence.
Time: July 18, 2024, 4:04 p.m.

Status: Monitoring

Update: At this time, we are seeing most customers are able to log back in without further impact. We are closely monitoring this issue for reoccurrence. Once again we apologize for the impact this may have had on your daily operations.
Time: July 18, 2024, 3:58 p.m.

Status: Identified

Update: Our team has identified the issue and a fix has been deployed. Agents may be able to log in once again, but there is a possibility they may get disconnected. We are working urgently to stabilize the agent platform.
Time: July 18, 2024, 3:47 p.m.

Status: Investigating

Update: Our team continues to investigate this issue urgently. This is an all-hands situation and we are urgently working to resolve this. We apologize for the impact this has on your operations and appreciate your patience as we work to resolve this.
Time: July 18, 2024, 3:29 p.m.

Status: Investigating

Update: Our teams are actively investigating reports the Agent UI is not loading for our customers. This is a Priority 1 issue and we will provide updates as soon as possible.

Delays in reassigning licenses

Description: At this time reassigning licenses should work as normal. If any issues persist, please reach out to our support team. Thank you for your patience as we worked to resolve this issue.

Status: Resolved

Impact: None | Started At: July 18, 2024, noon

Updates:

Time: July 18, 2024, 5:06 p.m.

Status: Resolved

Update: At this time reassigning licenses should work as normal. If any issues persist, please reach out to our support team. Thank you for your patience as we worked to resolve this issue.
Time: July 18, 2024, 2:30 p.m.

Status: Monitoring

Update: Our team continues to monitor at this time. Delays to license reassignments may continue to impact customers until 8:30 AM PST as our databases continue to synchronize. We apologize for the impact this may have on your day-to-day operations and assure you resolution here is our highest priority.
Time: July 18, 2024, 1:47 p.m.

Status: Monitoring

Update: Our team identified an issue this morning that may cause delays in reassigning licenses for some of our customers. A fix has been rolled out and our databases are synchronizing at this time. Impacted users should see this issue resolved over the next 45 minutes (until 7:30 AM PST) as this synchronization process completes.

Convoso Support is not currently reachable via Phone

Description: Our support phone number is once again operational. We apologize for the inconvenience and thank you for your patience as this issue was resolved.

Status: Resolved

Impact: None | Started At: June 26, 2024, 1:35 p.m.

Updates:

Time: June 26, 2024, 1:56 p.m.

Status: Resolved

Update: Our support phone number is once again operational. We apologize for the inconvenience and thank you for your patience as this issue was resolved.
Time: June 26, 2024, 1:35 p.m.

Status: Identified

Update: We are experiencing a call handling issue related to our main support phone number. Our team is available and ready to assist, but we ask you reach out to us via Email or Chat at this time. We apologize for the inconvenience.

Some customers may experience login issues to the Agent UI

Description: We have confirmed this issue was resolved as of 7:15 AM PST, and customers should no longer be impacted at this time. Thank you for your patience as we worked to correct this issue. Customers who reported impact will receive an RFO as soon as possible.

Status: Resolved

Impact: Major | Started At: June 5, 2024, 12:13 p.m.

Updates:

Time: June 5, 2024, 2:28 p.m.

Status: Resolved

Update: We have confirmed this issue was resolved as of 7:15 AM PST, and customers should no longer be impacted at this time. Thank you for your patience as we worked to correct this issue. Customers who reported impact will receive an RFO as soon as possible.
Time: June 5, 2024, 2:22 p.m.

Status: Monitoring

Update: A fix has been implemented, and we have verified that impacted customers should once again be able to log in to the Agent UI without issue. We are monitoring to verify full resolution at this time.
Time: June 5, 2024, 1:53 p.m.

Status: Identified

Update: We have isolated the network component that is experiencing trouble. We are working to resolve this as quickly as possible.
Time: June 5, 2024, 1:49 p.m.

Status: Investigating

Update: We are currently investigating an issue where some customers may see a 403 or 408 error when attempting to log in to the Agent UI. Our teams are working urgently on this issue and will provide updates as soon as possible. This issue is relatively isolated, and most customers should not experience any impact.

Some customers may experience calls not properly connecting

Description: As of 9:00 AM PST, this issue is considered resolved. We apologize for any impact this may have had and thank you for your patience as we worked to resolve this. An RFO will be sent as soon as possible to customers who reported impact.

Status: Resolved

Impact: Major | Started At: May 11, 2024, noon

Updates:

Time: May 11, 2024, 4:32 p.m.

Status: Resolved

Update: As of 9:00 AM PST, this issue is considered resolved. We apologize for any impact this may have had and thank you for your patience as we worked to resolve this. An RFO will be sent as soon as possible to customers who reported impact.
Time: May 11, 2024, 4:15 p.m.

Status: Monitoring

Update: We are continuing to monitor for any further issues.
Time: May 11, 2024, 4:12 p.m.

Status: Monitoring

Update: A fix has been rolled out and customers should once again be able to place calls without difficulties. We are monitoring to validate full resolution. Once again we apologize for the impact this issue may have caused.
Time: May 11, 2024, 3:59 p.m.

Status: Identified

Update: We have identified the root cause of this issue and are working to apply the necessary fixes at this time.
Time: May 11, 2024, 3:54 p.m.

Status: Investigating

Update: Our team continues to work urgently to resolve this issue. We appreciate your patience and will continue to provide regular updates here as they are available.
Time: May 11, 2024, 2:42 p.m.

Status: Investigating

Update: Work continues to investigate this issue. We have upgraded this to a Major outage.
Time: May 11, 2024, 2:41 p.m.

Status: Investigating

Update: Some customers may be experiencing issues with calls not properly connecting. Our team is actively investigating this issue at this time at a Priority 1. We apologize for any impact as we urgently work to resolve this issue.