Time: Oct. 3, 2024, 5:18 p.m.

Status: Resolved

Update: At this time, our team has confirmed full resolution as of 9:35 AM PST. Thank you for your patience as we worked to resolve this and customers who reported impact will receive an RFO as soon as it is available.

Time: Oct. 3, 2024, 4:46 p.m.

Status: Monitoring

Update: A fix has been implemented and we are actively monitoring to confirm full resolution of this issue. At this time internal testing is not detecting further delays.

Time: Oct. 3, 2024, 4:09 p.m.

Status: Identified

Update: Our team has identified an issue impacting a small subset of our customers where pages may take longer than normal to load or may time out. We are urgently investigating this issue and will provide updates as soon as possible. If impacted, please be sure to reach out to our Support Team to advise. Thank you for your patience as we work to resolve this issue.

Time: Oct. 1, 2024, 12:29 p.m.

Status: Resolved

Update: Verizon has advised full resolution of their outage. As such, we will close this alert.

Time: Sept. 30, 2024, 6:31 p.m.

Status: Monitoring

Update: Convoso is aware of and monitoring a nationwide Verizon network outage. As such, calls to Verizon numbers may not be properly completing at this time.

Time: Oct. 16, 2024, 9:59 p.m.

Status: Resolved

Update: We will be closing this notification at this time. We recommend checking with regional providers and staying up to date with current dialing restrictions for these areas as necessary.

Time: Oct. 14, 2024, 5:21 p.m.

Status: Monitoring

Update: As storm recovery efforts are ongoing, we are continuing to monitor impacts. Disaster-related service disruptions to power and carrier networks may persist at this time. We recommend checking with regional providers and staying up to date with current dialing restrictions for these areas as necessary.

Time: Oct. 9, 2024, 2:12 p.m.

Status: Monitoring

Update: Due to potential mass evacuations and the severe impact of Hurricane Milton on Florida's Gulf Coast, we strongly advise limiting non-essential calls to the following area codes the help minimize disruptions and ensure public safety. - 239 (Naples) - 727 (St. Petersburg - 813 (Tampa) - 941 (Sarasota) - 352 (Gainesville) Please prioritize essential communications only, if possible. We are monitoring the situation and will provide updates as needed. Thank you for your understanding and cooperation.

Time: Oct. 7, 2024, 3:53 p.m.

Status: Monitoring

Update: Due to current forecasts of possible impact from Hurricane Milton, along with existing impact from Hurricane Helene, we are keeping this alert active as our customers may experience trouble reaching consumers in these areas.

Time: Oct. 3, 2024, 4:50 p.m.

Status: Monitoring

Update: At this time, some areas may still be experiencing impact from the storm, so this issue may continue to persist for our customers and leads in these areas. As such, we are continuing to monitor at this time.

Time: Oct. 1, 2024, 4:12 p.m.

Status: Monitoring

Update: At this time, we are still seeing impact to the areas listed so we are extending this alert through to the end of Wednesday, October 2nd.

Time: Sept. 30, 2024, 1:16 p.m.

Status: Monitoring

Update: Due to Hurricane Helene, disaster-related service disruptions to power and carrier networks are affecting the following areas: - Florida (Tallahassee, Pensacola, Gainesville, Jacksonville) - Georgia (Atlanta, Savannah, Columbus, Macon) - North Carolina (Charlotte, Raleigh, Fayetteville) - South Carolina (Charleston, Columbia, Greenville) You may experience a disruption in data, voice, and internet services through 09/30/24. Please note that this may also include dialing to these areas. These issues are not isolated to our platform but should improve as these areas recover. Our team is closely monitoring the impact at this time and will provide updates here as we identify them.

Time: Sept. 18, 2024, 9:08 p.m.

Status: Resolved

Update: We have confirmed that this issue is now resolved. Once again, we appreciate your patience as we worked to resolve this issue and apologize for any impact on your day-to-day operations. Customers who reached out to our support team will receive an RFO about this issue as soon as possible.

Time: Sept. 18, 2024, 8:36 p.m.

Status: Monitoring

Update: Our team has identified the root cause of this issue and implemented a fix. Customers should not be impacted further at this time, but we are actively monitoring to verify full resolution. We apologize for any impact you may have seen due to this issue.

Time: Sept. 18, 2024, 8:20 p.m.

Status: Investigating

Update: We are urgently investigating reports of application delays and overall slow performance in both the Agent and Admin UI. We will provide additional updates as soon as they are available.

Time: Aug. 22, 2024, 7:52 p.m.

Status: Resolved

Update: As of 12:30 PM PST, we have confirmed customers should no longer be impacted. We appreciate your patience as we worked to resolve this and apologize for any impact it may have had on your day to day activities. Customers who reported impact will receive an RFO as soon as possible.

Time: Aug. 22, 2024, 6:45 p.m.

Status: Monitoring

Update: User impact has been significantly reduced. We are actively monitoring this issue very closely for edge cases where issues may still appear.

Time: Aug. 22, 2024, 5:10 p.m.

Status: Identified

Update: We have identified the issue and are actively implementing fixes at this time. We appreciate your patience as we work urgently to resolve this.

Time: Aug. 22, 2024, 4:35 p.m.

Status: Investigating

Update: Customers may experience intermittent logouts, trouble logging in, and Forced Pauses at this time. We have identified an internal issue and we are actively investigating this as a Priority 1 event.