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Is there an Convoso outage?

Convoso status: Systems Active

Last checked: 7 minutes ago

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Convoso outages and incidents

Outage and incident data over the last 30 days for Convoso.

There have been 0 outages or incidents for Convoso in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Convoso

Outlogger tracks the status of these components for Xero:

Component Status

Latest Convoso outages and incidents.

View the latest incidents for Convoso and check for official updates:

Updates:

  • Time: July 31, 2024, 7:10 p.m.
    Status: Resolved
    Update: We have resolved this issue as of 10:20 AM PST. Our team has extensively monitored since adjustments were made and has confirmed no further impact to our customers at this time. Those who reported being impacted will receive an RFO as soon as possible. Thank you once again for your patience as we resolved this issue.
  • Time: July 31, 2024, 5:33 p.m.
    Status: Identified
    Update: Our team has identified an issue with our upstream carriers. We are in urgent communication with them at this time. We appreciate your patience as we work to resolve this issue.
  • Time: July 31, 2024, 5:09 p.m.
    Status: Investigating
    Update: We are actively investigating reports of higher-than-normal levels of Calls Failed or Congestion calls. We are actively investigating this as a Priority 1. We appreciate your patience as we work to resolve this.

Updates:

  • Time: July 19, 2024, 3:34 a.m.
    Status: Resolved
    Update: At this time, we have confirmed no additional impact was experienced after our previous update. We appreciate your patience today as we worked to identify, resolve, and monitor this issue and apologize for any impact that may have been seen on operations this morning. Customers who reported impact will receive an RFO as soon as investigations complete.
  • Time: July 18, 2024, 4:37 p.m.
    Status: Monitoring
    Update: While users should no longer experience impact at this time, we are keeping this issue open in Monitoring due to the possibility of reoccurrence.
  • Time: July 18, 2024, 4:04 p.m.
    Status: Monitoring
    Update: At this time, we are seeing most customers are able to log back in without further impact. We are closely monitoring this issue for reoccurrence. Once again we apologize for the impact this may have had on your daily operations.
  • Time: July 18, 2024, 3:58 p.m.
    Status: Identified
    Update: Our team has identified the issue and a fix has been deployed. Agents may be able to log in once again, but there is a possibility they may get disconnected. We are working urgently to stabilize the agent platform.
  • Time: July 18, 2024, 3:47 p.m.
    Status: Investigating
    Update: Our team continues to investigate this issue urgently. This is an all-hands situation and we are urgently working to resolve this. We apologize for the impact this has on your operations and appreciate your patience as we work to resolve this.
  • Time: July 18, 2024, 3:29 p.m.
    Status: Investigating
    Update: Our teams are actively investigating reports the Agent UI is not loading for our customers. This is a Priority 1 issue and we will provide updates as soon as possible.

Updates:

  • Time: July 18, 2024, 5:06 p.m.
    Status: Resolved
    Update: At this time reassigning licenses should work as normal. If any issues persist, please reach out to our support team. Thank you for your patience as we worked to resolve this issue.
  • Time: July 18, 2024, 2:30 p.m.
    Status: Monitoring
    Update: Our team continues to monitor at this time. Delays to license reassignments may continue to impact customers until 8:30 AM PST as our databases continue to synchronize. We apologize for the impact this may have on your day-to-day operations and assure you resolution here is our highest priority.
  • Time: July 18, 2024, 1:47 p.m.
    Status: Monitoring
    Update: Our team identified an issue this morning that may cause delays in reassigning licenses for some of our customers. A fix has been rolled out and our databases are synchronizing at this time. Impacted users should see this issue resolved over the next 45 minutes (until 7:30 AM PST) as this synchronization process completes.

Updates:

  • Time: June 26, 2024, 1:56 p.m.
    Status: Resolved
    Update: Our support phone number is once again operational. We apologize for the inconvenience and thank you for your patience as this issue was resolved.
  • Time: June 26, 2024, 1:35 p.m.
    Status: Identified
    Update: We are experiencing a call handling issue related to our main support phone number. Our team is available and ready to assist, but we ask you reach out to us via Email or Chat at this time. We apologize for the inconvenience.

Updates:

  • Time: June 5, 2024, 2:28 p.m.
    Status: Resolved
    Update: We have confirmed this issue was resolved as of 7:15 AM PST, and customers should no longer be impacted at this time. Thank you for your patience as we worked to correct this issue. Customers who reported impact will receive an RFO as soon as possible.
  • Time: June 5, 2024, 2:22 p.m.
    Status: Monitoring
    Update: A fix has been implemented, and we have verified that impacted customers should once again be able to log in to the Agent UI without issue. We are monitoring to verify full resolution at this time.
  • Time: June 5, 2024, 1:53 p.m.
    Status: Identified
    Update: We have isolated the network component that is experiencing trouble. We are working to resolve this as quickly as possible.
  • Time: June 5, 2024, 1:49 p.m.
    Status: Investigating
    Update: We are currently investigating an issue where some customers may see a 403 or 408 error when attempting to log in to the Agent UI. Our teams are working urgently on this issue and will provide updates as soon as possible. This issue is relatively isolated, and most customers should not experience any impact.

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Frequently Asked Questions - Convoso

Is there a Convoso outage?
The current status of Convoso is: Systems Active
Where can I find the official status page of Convoso?
The official status page for Convoso is here
How can I get notified if Convoso is down or experiencing an outage?
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