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Is there an Convoso outage?

Convoso status: Systems Active

Last checked: 7 minutes ago

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Convoso outages and incidents

Outage and incident data over the last 30 days for Convoso.

There have been 0 outages or incidents for Convoso in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Convoso

Outlogger tracks the status of these components for Xero:

Component Status

Latest Convoso outages and incidents.

View the latest incidents for Convoso and check for official updates:

Updates:

  • Time: May 11, 2024, 4:32 p.m.
    Status: Resolved
    Update: As of 9:00 AM PST, this issue is considered resolved. We apologize for any impact this may have had and thank you for your patience as we worked to resolve this. An RFO will be sent as soon as possible to customers who reported impact.
  • Time: May 11, 2024, 4:15 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: May 11, 2024, 4:12 p.m.
    Status: Monitoring
    Update: A fix has been rolled out and customers should once again be able to place calls without difficulties. We are monitoring to validate full resolution. Once again we apologize for the impact this issue may have caused.
  • Time: May 11, 2024, 3:59 p.m.
    Status: Identified
    Update: We have identified the root cause of this issue and are working to apply the necessary fixes at this time.
  • Time: May 11, 2024, 3:54 p.m.
    Status: Investigating
    Update: Our team continues to work urgently to resolve this issue. We appreciate your patience and will continue to provide regular updates here as they are available.
  • Time: May 11, 2024, 2:42 p.m.
    Status: Investigating
    Update: Work continues to investigate this issue. We have upgraded this to a Major outage.
  • Time: May 11, 2024, 2:41 p.m.
    Status: Investigating
    Update: Some customers may be experiencing issues with calls not properly connecting. Our team is actively investigating this issue at this time at a Priority 1. We apologize for any impact as we urgently work to resolve this issue.

Updates:

  • Time: May 7, 2024, 3:41 p.m.
    Status: Resolved
    Update: As of 8:23 AM PST, this issue has been resolved. We will send an RFO as soon as possible to customers who reported impact. We apologize for any disruption and appreciate your patience as we worked urgently to resolve this.
  • Time: May 7, 2024, 3:24 p.m.
    Status: Monitoring
    Update: Adjustments have been made to prevent this issue from occurring once again. Customers should be able to log back in at this time without further impact. Our team is vigilantly monitoring to verify full resolution at this time. We appreciate your patience as we work to resolve this issue.
  • Time: May 7, 2024, 2:35 p.m.
    Status: Identified
    Update: For impacted customers, please have your agents log out and back in to correct any impact. You may need to log out users from the Agent Monitor if they are unable to log back in.
  • Time: May 7, 2024, 2:31 p.m.
    Status: Identified
    Update: Some customers may experience their agents timing out, resulting in Forced Pauses, at this time due to a failsafe triggering. We have identified the cause and are working to resolve this at a Priority 1 importance.

Updates:

  • Time: April 12, 2024, 10:41 p.m.
    Status: Resolved
    Update: This issue is now considered resolved, as of 3:18 PM PST. Customer impact was minimal and we will be sending RFOs to any who reported impact. Thank you for your patience as worked urgently to address this.
  • Time: April 12, 2024, 10:23 p.m.
    Status: Monitoring
    Update: We are actively working on this issue, and customer impact has subsided. We are monitoring as work continues and appreciate your patience while we verify full recovery.
  • Time: April 12, 2024, 10:11 p.m.
    Status: Investigating
    Update: We have identified that calls may not be completing for a subset of users. We are actively investigating this issue at the highest urgency.

Updates:

  • Time: April 4, 2024, 10:23 p.m.
    Status: Resolved
    Update: At this time, this issue is resolved (3:18 PM PST). We will be sending an RFO to customers who reported impact as quickly as possible on this matter. We appreciate your patience as we worked urgently with our vendor to resolve this issue.
  • Time: April 4, 2024, 10:06 p.m.
    Status: Monitoring
    Update: We are working to verify full functionality is restored. Customers may experience slight delays as network connectivity is restored.
  • Time: April 4, 2024, 9:45 p.m.
    Status: Monitoring
    Update: Our network vendor has restored connectivity at this time. We are verifying full functionality but users should once again be able to access the Convoso platform.
  • Time: April 4, 2024, 9:37 p.m.
    Status: Identified
    Update: Work continues urgently to resolve this issue with our external network vendor. Please be assured this is a Priority 1, all hands concern and we are addressing this as quickly as possible.
  • Time: April 4, 2024, 9:19 p.m.
    Status: Identified
    Update: Our team has identified the issue and are working with our 3rd party network vendor to resolve as quickly as possible.
  • Time: April 4, 2024, 9:14 p.m.
    Status: Investigating
    Update: We are currently experiencing a platform Outage. The team is urgently investigating this issue to evaluate the full impact and working to resolve.

Updates:

  • Time: March 13, 2024, 11:12 p.m.
    Status: Resolved
    Update: At this time this issue is considered resolved and customer impact no longer occurred after 2:23 PM PST. Customers who reported impact will receive an RFO as soon as possible. We apologize for the impact this may have had on your operations.
  • Time: March 13, 2024, 9:33 p.m.
    Status: Monitoring
    Update: This issue should no longer impact customers at this time. We are thoroughly monitoring and investigating internally to validate full resolution at this time.
  • Time: March 13, 2024, 9:08 p.m.
    Status: Identified
    Update: We have identified the cause of this issue and work continues urgently.
  • Time: March 13, 2024, 9:07 p.m.
    Status: Identified
    Update: Customers may experiencing trouble placing and receiving calls once again. Teams are working urgently to resolve the issue at this time.

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Frequently Asked Questions - Convoso

Is there a Convoso outage?
The current status of Convoso is: Systems Active
Where can I find the official status page of Convoso?
The official status page for Convoso is here
How can I get notified if Convoso is down or experiencing an outage?
To get notified of any status changes to Convoso, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Convoso every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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