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Is there an Convoso outage?

Convoso status: Systems Active

Last checked: 10 minutes ago

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Convoso outages and incidents

Outage and incident data over the last 30 days for Convoso.

There have been 0 outages or incidents for Convoso in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Convoso

Outlogger tracks the status of these components for Xero:

Component Status

Latest Convoso outages and incidents.

View the latest incidents for Convoso and check for official updates:

Updates:

  • Time: March 13, 2024, 8:40 p.m.
    Status: Resolved
    Update: At this time this issue is now considered fully resolved. Customer impact ended at 10:12 AM PST. We appreciate your patience as we worked to resolve this issue and then confirm no additional impact. Customers who reported impact will receive an RFO as soon as possible.
  • Time: March 13, 2024, 5:21 p.m.
    Status: Monitoring
    Update: At this time, customers should no longer see any impact. We will continue to monitor closely.
  • Time: March 13, 2024, 5:21 p.m.
    Status: Monitoring
    Update: We are not seeing further impact but at this time, monitoring to validate full resolution.
  • Time: March 13, 2024, 5:12 p.m.
    Status: Investigating
    Update: At this time, we are seeing the impact reduce significantly. We are actively investigating at this time.
  • Time: March 13, 2024, 5:12 p.m.
    Status: Investigating
    Update: Some customers may experience trouble placing and receiving calls and, as such, may see high wait times. This is a Priority 1 issue and we are working urgently to resolve this. We appreciate your patience as we investigate.

Updates:

  • Time: Feb. 22, 2024, 11:37 p.m.
    Status: Resolved
    Update: This is now resolved, and there should be no additional customer impact at this time. We will continue heightened monitoring and send a follow-up RFO to any customers who reported impact. While this issue was relatively isolated, we appreciate your patience as we worked to resolve this, and apologize for any impact this may have had.
  • Time: Feb. 22, 2024, 5:31 p.m.
    Status: Monitoring
    Update: Impact is significantly reduced at this time, but work continues to validate full resolution.
  • Time: Feb. 22, 2024, 4:32 p.m.
    Status: Monitoring
    Update: We have identified an intermittent issue where some calls are not connecting to Convoso at this time. We are actively rolling out fixes and are actively monitoring at this time. This is a high-priority issue, and internal leadership is actively monitoring to validate resolution.

Updates:

  • Time: Feb. 22, 2024, 10:27 p.m.
    Status: Resolved
    Update: Per an AT&T service alert posted to https://www.att.com/outages/, this issue is now resolved.
  • Time: Feb. 22, 2024, 2:14 p.m.
    Status: Monitoring
    Update: AT&T is currently experiencing a nationwide outage in the US. As a major carrier, many smaller carriers rely on their network as well and are impacted. As such, Convoso customers may experience trouble with calls not connecting to AT&T customers. While this impact is not isolated to Convoso, and impacts anyone's ability to reach those on the AT&T network, we are closely monitoring this situation.

Updates:

  • Time: Feb. 14, 2024, 10:49 p.m.
    Status: Resolved
    Update: This issue is now resolved and our inbound phone number should once again be reachable by our customers. Thank you for your patience.
  • Time: Feb. 14, 2024, 9:23 p.m.
    Status: Identified
    Update: We have identified an issue with the carrier handling the routing for our inbound support phone number. We have submitted a ticket to this carrier and are working actively to resolve. Our team is ready to assist you via Email and Chat at https://help.convoso.com/hc/en-us. We appreciate your patience as we resolve this issue.

Updates:

  • Time: Feb. 5, 2024, 5:20 p.m.
    Status: Resolved
    Update: We have confirmed the issue was resolved as of 8:37 AM PST. A post-mortem will be sent to customers who reported impact during this time, as soon as possible.
  • Time: Feb. 5, 2024, 5:18 p.m.
    Status: Monitoring
    Update: At this time the issue is resolved. We are monitoring to ensure resolution and apologize for the impact this may have caused.
  • Time: Feb. 5, 2024, 4:15 p.m.
    Status: Identified
    Update: We believe the issue has been identified as an infrastructure-related incident. Work continues urgently to resolve
  • Time: Feb. 5, 2024, 4:14 p.m.
    Status: Investigating
    Update: We are actively investigating an issue that may be causing latency, server timeouts, and error messages for our customers. This is being investigated as a Priority 1 incident.

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Frequently Asked Questions - Convoso

Is there a Convoso outage?
The current status of Convoso is: Systems Active
Where can I find the official status page of Convoso?
The official status page for Convoso is here
How can I get notified if Convoso is down or experiencing an outage?
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