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Is there an Convoso outage?

Convoso status: Systems Active

Last checked: 3 minutes ago

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Convoso outages and incidents

Outage and incident data over the last 30 days for Convoso.

There have been 0 outages or incidents for Convoso in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Convoso

Outlogger tracks the status of these components for Xero:

Component Status

Latest Convoso outages and incidents.

View the latest incidents for Convoso and check for official updates:

Updates:

  • Time: Jan. 25, 2024, 5:29 p.m.
    Status: Resolved
    Update: This issue is now resolved. Calls should once again be properly completing, with wait times reduced to normal levels. We will send an RFO to customers who reported impact as soon as possible and once again apologize for any effect this may have had on your operations.
  • Time: Jan. 25, 2024, 5:01 p.m.
    Status: Monitoring
    Update: This issue should now be resolved and all internal teams are actively monitoring to validate resolution.
  • Time: Jan. 25, 2024, 4:05 p.m.
    Status: Identified
    Update: We have isolated the area of impact and are working urgently to resolve at this time.
  • Time: Jan. 25, 2024, 3:52 p.m.
    Status: Investigating
    Update: Some customers may be experiencing long wait times between calls and calls not connecting. This is a priority 1 issue - we are working urgently to resolve this and will provide updates as soon as they are available.

Updates:

  • Time: Jan. 16, 2024, 7:10 p.m.
    Status: Resolved
    Update: At this time, platform stability has fully recovered, and we will be resolving this incident. We will send an RFO to customers who reported trouble. We apologize for any impact you may have experienced due to this incident and appreciate your patience as we resolved this.
  • Time: Jan. 16, 2024, 6:16 p.m.
    Status: Monitoring
    Update: Convoso is once again stable and users should be able to log back in. We are actively monitoring and will provide additional updates as needed.
  • Time: Jan. 16, 2024, 5:35 p.m.
    Status: Identified
    Update: While the issue is not resolved, platform stability is improving. We apologize for any impact this issue may be causing and are working urgently towards full resolution.
  • Time: Jan. 16, 2024, 5:25 p.m.
    Status: Identified
    Update: Customers may be unable to access Convoso at this time and may receive 503, 408, among other errors. This is a Priority 1 issue and all teams are escalating as we work to resolve this as quickly as possible.

Updates:

  • Time: Dec. 15, 2023, 8:17 p.m.
    Status: Resolved
    Update: At this time, we have confirmed this issue is resolved. We apologize once again for the impact this may have had on your usage of our platform and will send an RFO to customers who reported impact as soon as possible. We appreciate your patience as we worked urgently to resolve this issue.
  • Time: Dec. 15, 2023, 7:46 p.m.
    Status: Monitoring
    Update: Dialing is now restored and the team is monitoring to validate the resolution at this time.
  • Time: Dec. 15, 2023, 7:13 p.m.
    Status: Identified
    Update: Our team has identified the issue and is working to determine the best solution at this time. We apologize for the impact this may have as we work urgently to resolve this.
  • Time: Dec. 15, 2023, 7:05 p.m.
    Status: Investigating
    Update: Our team is aware of issues placing and receiving calls at this time and are urgently working to resolve this at a Priority 1 level.

Updates:

  • Time: Nov. 16, 2023, 5:27 p.m.
    Status: Resolved
    Update: This issue has been resolved. We apologize for any impact this may have had on your usage of our platform and will be sending an RFO to customers who reported impact. If any issues persist please reach out to our support team for further assistance.
  • Time: Nov. 16, 2023, 4:35 p.m.
    Status: Monitoring
    Update: We have made adjustments that should resolve this issue. We are now monitoring to validate that customers are no longer experiencing further trouble at this time.
  • Time: Nov. 16, 2023, 4:11 p.m.
    Status: Identified
    Update: We are have identified the root cause of this issue and are working to resolve it as soon as possible.

Updates:

  • Time: Oct. 10, 2023, 9:12 p.m.
    Status: Resolved
    Update: This issue is now resolved, and customers should be able to send SMS messages without further trouble. After monitoring, we validated that this carrier successfully addressed the root cause at 11:14 AM PST. We appreciate your patience as this issue was resolved.
  • Time: Oct. 10, 2023, 6:14 p.m.
    Status: Monitoring
    Update: We have been informed that the carrier has implemented a fix at this time. Convoso is now monitoring to validate this issue is resolved.
  • Time: Oct. 10, 2023, 5:37 p.m.
    Status: Identified
    Update: Customers may experience trouble sending SMS messages at this time. Our team has identified the API of a major carrier, is currently not responding, resulting in error messages for our customers. We are escalating this immediately with this carrier at the highest priority and they have confirmed this incident and are actively working to resolve it.

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Frequently Asked Questions - Convoso

Is there a Convoso outage?
The current status of Convoso is: Systems Active
Where can I find the official status page of Convoso?
The official status page for Convoso is here
How can I get notified if Convoso is down or experiencing an outage?
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