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Is there an Convoso outage?

Convoso status: Systems Active

Last checked: 4 minutes ago

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Convoso outages and incidents

Outage and incident data over the last 30 days for Convoso.

There have been 0 outages or incidents for Convoso in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Convoso

Outlogger tracks the status of these components for Xero:

Component Status

Latest Convoso outages and incidents.

View the latest incidents for Convoso and check for official updates:

Updates:

  • Time: Aug. 17, 2023, 3:51 p.m.
    Status: Resolved
    Update: This issue is now resolved as of 8:30 AM PST. We will be sending an RFO to any impacted customers as soon as possible. We appreciate your patience as we worked to resolve this matter.
  • Time: Aug. 17, 2023, 3:32 p.m.
    Status: Monitoring
    Update: We have implemented a fix, and Campaign Schedules should once again function normally to enable and disable Campaigns. We are monitoring at this time to validate the full functionality restoration of this feature.
  • Time: Aug. 17, 2023, 2:10 p.m.
    Status: Identified
    Update: Our team has identified the root cause. We are working on a solution at this time.
  • Time: Aug. 17, 2023, 1:53 p.m.
    Status: Investigating
    Update: We have identified an issue where Campaigns may not begin to load the hopper and dial if using Campaign Schedules. For now, we would advise customers to disable Campaign Schedules on affected campaigns while we work urgently to resolve this.

Updates:

  • Time: Aug. 9, 2023, 3:54 p.m.
    Status: Resolved
    Update: At this time, the global outage and related residual impacts (call trouble, hopper delays, etc) should now be resolved. Convoso will send a detailed post-mortem to our customers once internal investigations conclude.
  • Time: Aug. 9, 2023, 2:15 p.m.
    Status: Monitoring
    Update: At this time we are reducing the impact of this issue to Degraded Performance as users should once again be able to access our platform.
  • Time: Aug. 9, 2023, 2:10 p.m.
    Status: Monitoring
    Update: At this time, Convoso should once again be accessible for users. We are performing the final validation steps to confirm full platform stability and functionality. Our team will continue monitoring as the day progresses. We appreciate your patience and deeply apologize for the impact this issue had on your team.
  • Time: Aug. 9, 2023, 1:56 p.m.
    Status: Identified
    Update: Work nears completion to resolve this issue. Our teams are performing validation steps at this time to confirm full functionality of our platform while they continue to bring various components back online.
  • Time: Aug. 9, 2023, 1:04 p.m.
    Status: Identified
    Update: Work continues urgently to restore full access for our users to Convoso.com.
  • Time: Aug. 9, 2023, 12:03 p.m.
    Status: Identified
    Update: We have identified the root cause and our team is working on resolution at utmost urgency.
  • Time: Aug. 9, 2023, 12:03 p.m.
    Status: Identified
    Update: We are experiencing a widespread issue with our production servers. This is a Priority 1 issue.

Updates:

  • Time: July 12, 2023, 7:48 p.m.
    Status: Resolved
    Update: At this time, the latency issues with Spectrum & Charter appear to be resolved. If you have these providers and continue to experience latency trouble, please reach out directly to your internet provider.
  • Time: July 12, 2023, 6:49 p.m.
    Status: Monitoring
    Update: We have observed reduced latency for Spectrum and Charter users at this time. We continue to monitor latency levels. If issues persist we recommend reaching out to your internet provider.
  • Time: July 12, 2023, 6:25 p.m.
    Status: Monitoring
    Update: We are continuing to monitor these internet providers for delays in traffic.
  • Time: July 12, 2023, 6:24 p.m.
    Status: Monitoring
    Update: Convoso is aware some users may be experiencing latency or delays accessing our platform. This issue appears to be related to ongoing Spectrum and Charter connectivity issues. We have determined traffic routing over these two providers will experience delays at this time unrelated to our platform.

Updates:

  • Time: April 27, 2023, 8:39 p.m.
    Status: Resolved
    Update: We have confirmed resolution at this time and customers should no longer be experiencing the delays outlined. We will send a detailed post-mortem to our affected customers. We appreciate your patience as we worked to resolve this issue.
  • Time: April 27, 2023, 6:50 p.m.
    Status: Monitoring
    Update: The platform should be once again operating normally. We are monitoring for any remaining effects as we wrap up work on this issue.
  • Time: April 27, 2023, 6:15 p.m.
    Status: Identified
    Update: Our work is nearing completion and we have resolved a majority of the areas causing this issue. Most customers should no longer be seeing delays at this time.
  • Time: April 27, 2023, 5:03 p.m.
    Status: Identified
    Update: We continue to address any remaining delays as work progresses. Customers should see a notable decrease in delays at this time.
  • Time: April 27, 2023, 4:04 p.m.
    Status: Identified
    Update: Our team continues to work on applying fixes to these issues at the highest priority. Delays with reports and lead handling will begin to reduce as our work progresses.
  • Time: April 27, 2023, 2:27 p.m.
    Status: Identified
    Update: Our team has identified the issue and are working on a fix to resolve this.
  • Time: April 27, 2023, 1:37 p.m.
    Status: Investigating
    Update: We have detected an issue that may result in delays for some customers. This may present as the following issues: A warning when running reports that they are more than 5 minutes delayed. Delays moving leads or seeing call history. Delays with dispositioning leads. Our team is actively investigating this issue and we will provide updates here as soon as they are available.

Updates:

  • Time: April 24, 2023, 10:35 p.m.
    Status: Resolved
    Update: This issue has been resolved. Our team identified a major network issue that affected a large subset of our customers. While we have redundancy on the impacted systems, many users were affected as we worked urgently to correct this issue. We apologize for the impact this may have had on your team. We will send a detailed post-mortem to our valued customers.
  • Time: April 24, 2023, 9:39 p.m.
    Status: Monitoring
    Update: We have corrected this issue and our Platform should be functional once again. We are monitoring and validating with our customers.
  • Time: April 24, 2023, 9:33 p.m.
    Status: Identified
    Update: At 2:10 PM PST we identified an infrastructure issue affecting our customers. This may present as trouble loading pages and Internal Server Errors. This issue is our utmost priority; we are urgently working on a resolution.

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Frequently Asked Questions - Convoso

Is there a Convoso outage?
The current status of Convoso is: Systems Active
Where can I find the official status page of Convoso?
The official status page for Convoso is here
How can I get notified if Convoso is down or experiencing an outage?
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