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Is there an Core Practice outage?

Core Practice status: Systems Active

Last checked: 5 minutes ago

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Core Practice outages and incidents

Outage and incident data over the last 30 days for Core Practice.

There have been 0 outages or incidents for Core Practice in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Core Practice

Outlogger tracks the status of these components for Xero:

Core Practice Application Active
DNS & Gateway Sydney - SYD Active
Email Components Active
SMS CARRIER NETWORK - APAC Active
SMS Components Active
Support Inbound calls Active
Website Active
Component Status
Core Practice Application Active
DNS & Gateway Sydney - SYD Active
Email Components Active
SMS CARRIER NETWORK - APAC Active
SMS Components Active
Support Inbound calls Active
Website Active

Latest Core Practice outages and incidents.

View the latest incidents for Core Practice and check for official updates:

Updates:

  • Time: Aug. 28, 2024, 11:04 a.m.
    Status: Resolved
    Update: Summary of Impact: On 28th August 2024, between 06:10 PM and 6:40 PM (AEDT), a significant number of users intermittently encountered application errors, which inhibited their ability to access the Core Practice system. Root Cause: Upon investigation, we identified that a small number of dependency requests were returning 500 errors, preventing the Core Practice application from loading successfully. This issue was exacerbated by the recent migration of Core Practice to a new infrastructure architecture, which took longer than expected to diagnose. We found that some server pools were functioning as expected, and steps were taken to reroute all traffic to these unaffected pools. Further investigation revealed that one of the servers in the affected pool had failed to load, prompting us to rebuild the affected server. Mitigation: The Core Practice team is committed to improving infrastructure through the new server migration to enhance security and redundancy by routing traffic to healthy pools. We are currently working to improve our emergency procedures to reduce switchover downtime and are reviewing processes to automate repairs without manual intervention. We apologize for the inconvenience caused and thank you for your cooperation.
  • Time: Aug. 28, 2024, 10:42 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Aug. 28, 2024, 8:54 a.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Aug. 28, 2024, 8:48 a.m.
    Status: Identified
    Update: We have identified the affected servers and rerouted all traffic to unaffected servers. We are currently investigating the root cause.
  • Time: Aug. 28, 2024, 8:27 a.m.
    Status: Investigating
    Update: We're experiencing an elevated level of application errors and are currently investigating the issue.

Updates:

  • Time: Aug. 16, 2024, 11:04 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 15, 2024, 12:34 a.m.
    Status: Investigating
    Update: We have recently migrated all our users to new servers to improve performance and security. However, some customers using older versions of Core Practice Bridge may experience elevated errors when connecting. We are aware of the situation and are here to help. Please create a ticket to book a meeting with one of our agents for a Bridge update, or use live chat if the issue is urgent. Thank you for your understanding.

Updates:

  • Time: July 2, 2024, 8:48 a.m.
    Status: Resolved
    Update: Summary of Impact: On 2nd July 2024, between 5:45 PM and 6:00 PM AEDT (approx), we identified that one of our database servers experienced an elevated level of application errors. During this time, some users on the affected server were unable to access Core Practice. Root Cause: Upon investigation, we determined that high disk activity on the affected database server was the underlying root cause. The high disk activity caused the database service to shut down. Mitigation: The Core Practice team is dedicated to improving our infrastructure to prevent such issues from recurring, and we have increased server capacity. We will be working to migrate customers to new infrastructure in the coming weeks to ensure better stability and performance. We sincerely apologize for the impact on affected customers. We are committed to enhancing our architectural resiliency and mitigating the issues that contributed to this incident and its widespread impact.
  • Time: July 2, 2024, 8:31 a.m.
    Status: Monitoring
    Update: Our systems are now operational. We are currently investigating the issue. Thank you for your patience.
  • Time: July 2, 2024, 8:30 a.m.
    Status: Investigating
    Update: We have identified an issue with one of our servers that resulted in an elevated level of application errors. During this time, some of our users were unable to access Core Practice. We apologize for any inconvenience this may have caused and appreciate your understanding and patience as we work to resolve this issue.

Updates:

  • Time: Nov. 8, 2023, 10:57 p.m.
    Status: Resolved
    Update: Optus network has now been restored and we are expecting all Core services to be operational again. We again thank you for your patience.
  • Time: Nov. 7, 2023, 10:44 p.m.
    Status: Investigating
    Update: We want to inform you of a service disruption affecting SMS delivery and two-factor authentication capabilities, due a nationwide Optus outage. We are currently investigating the full impact on our services. If you are experiencing issues logging in, please reach out to a user who is already logged in to temporarily disable your two-factor authentication. We apologize for the inconvenience and appreciate your patience as we work to resolve this matter. Stay tuned for updates.

Updates:

  • Time: Oct. 25, 2023, 5:38 a.m.
    Status: Resolved
    Update: Summary of Impact: On 25th October 2023, between 11:00AM to 12:30PM (AEDT), a server outage was identified. A significant number of users encountered an "SSL Certificate Expired" warning from their browser, which inhibited their ability to access the Core Practice system. Root Cause: Upon investigation, the expiration of the SSL Certificate was traced back to an unsuccessful automatic renewal. The failure in automatic renewal was attributed to modifications in the validation process of approved domains by our Certificate Authority provider. While we aimed to reduce the outage duration, this incident was exacerbated when it was discovered that the certificate had not been successfully installed across multiple servers. Fortunately, we managed to utilize redundant servers on standby to meet the user demands. Mitigation: The Core Practice team is dedicated to improving our infrastructure to prevent such issues from recurring. We are currently incorporating Application Gateway technology to mitigate the risks tied to certificate management.
  • Time: Oct. 25, 2023, 2:11 a.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Oct. 25, 2023, 2:06 a.m.
    Status: Monitoring
    Update: Our system is working expected now and we will continue to monitor the issue. We sincerely apologize for the impact to affected customers.
  • Time: Oct. 25, 2023, 12:34 a.m.
    Status: Investigating
    Update: We are currently experiencing a system outage. Our teams are actively investigating and working on a resolution. We understand how critical our services are to your operations, and we apologize for any inconvenience this may be causing.

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Frequently Asked Questions - Core Practice

Is there a Core Practice outage?
The current status of Core Practice is: Systems Active
Where can I find the official status page of Core Practice?
The official status page for Core Practice is here
How can I get notified if Core Practice is down or experiencing an outage?
To get notified of any status changes to Core Practice, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Core Practice every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Core Practice do?
Core Practice is a cloud-based dental software from Australia. It helps manage schedules, patient records, invoicing, reporting, and more. Contact 1300 863 514 for details.