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Is there an Courier outage?

Courier status: Under Maintenance

Last checked: 8 minutes ago

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Courier outages and incidents

Outage and incident data over the last 30 days for Courier.

There have been 1 outages or incidents for Courier in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Courier

Outlogger tracks the status of these components for Xero:

API Active
Automations Active
Observability Active
Web Application Active
AWS dynamodb-us-east-1 Active
AWS elasticsearch-us-east-1 Active
AWS kinesis-us-east-1 Active
AWS lambda-us-east-1 Active
AWS sqs-us-east-1 Active
Segment Destinations Active
Mailgun API Active
Mailgun Outbound Delivery Active
Mailjet REST API Active
Mailjet SEND API Active
Nexmo Outbound SMS Active
Plivo SMS API Active
Segment Cloud Sources Active
Segment Data Ingestion (Tracking) API Active
SendGrid API Active
SendGrid SMTP Active
Slack Apps/Integrations/APIs Active
SparkPost SMTP API - EUROPE Active
SparkPost SMTP API - USA Maintenance
SparkPost SMTP Delivery - EUROPE Active
SparkPost SMTP Delivery - USA Maintenance
Twilio AUTOPILOT Active
Twilio SMS Active
Component Status
Active
API Active
Automations Active
Observability Active
Web Application Active
Active
AWS dynamodb-us-east-1 Active
AWS elasticsearch-us-east-1 Active
AWS kinesis-us-east-1 Active
AWS lambda-us-east-1 Active
AWS sqs-us-east-1 Active
Active
Segment Destinations Active
Maintenance
Mailgun API Active
Mailgun Outbound Delivery Active
Mailjet REST API Active
Mailjet SEND API Active
Nexmo Outbound SMS Active
Plivo SMS API Active
Segment Cloud Sources Active
Segment Data Ingestion (Tracking) API Active
SendGrid API Active
SendGrid SMTP Active
Slack Apps/Integrations/APIs Active
SparkPost SMTP API - EUROPE Active
SparkPost SMTP API - USA Maintenance
SparkPost SMTP Delivery - EUROPE Active
SparkPost SMTP Delivery - USA Maintenance
Twilio AUTOPILOT Active
Twilio SMS Active

Latest Courier outages and incidents.

View the latest incidents for Courier and check for official updates:

Updates:

  • Time: Sept. 6, 2024, 4:59 p.m.
    Status: Resolved
    Update: Bottleneck has cleared for messages and event statuses.
  • Time: Sept. 6, 2024, 4:52 p.m.
    Status: Monitoring
    Update: Corrective actions have cleared the bottleneck and messages and events should be flowing normally.
  • Time: Sept. 6, 2024, 4:44 p.m.
    Status: Monitoring
    Update: The team has increased the send pipeline worker and messages are clearing the bottleneck.
  • Time: Sept. 6, 2024, 4:39 p.m.
    Status: Identified
    Update: The team has increased our processing to help with the bottleneck.
  • Time: Sept. 6, 2024, 4:35 p.m.
    Status: Identified
    Update: The Courier team has identified an issue with the send pipeline and event status updates causing queued messages and delayed webhook events. The Courier team will monitor the bottleneck and adjust message batching necessary to flow messages normally.

Updates:

  • Time: Aug. 19, 2024, 9:35 p.m.
    Status: Resolved
    Update: The general pipeline has recovered.
  • Time: Aug. 19, 2024, 8:02 p.m.
    Status: Monitoring
    Update: Fix has been deployed, and enqueued messages have started to go through slowly. Once the bottleneck clears, messages should start to flow normally.
  • Time: Aug. 19, 2024, 6:56 p.m.
    Status: Monitoring
    Update: Release is published and building to production. ETA ~45 minutes.
  • Time: Aug. 19, 2024, 6:50 p.m.
    Status: Monitoring
    Update: The release is live, and the team is monitoring it.
  • Time: Aug. 19, 2024, 6:48 p.m.
    Status: Monitoring
    Update: Our team has released a revert to address the regression and it's in the process of merging.
  • Time: Aug. 19, 2024, 6:32 p.m.
    Status: Identified
    Update: The Courier team identified an issue in our health monitoring involving our message event processing. The issue has been identified and a revert is in place.

Updates:

  • Time: July 29, 2024, 11:07 p.m.
    Status: Resolved
    Update: Automations have stabilized.
  • Time: July 29, 2024, 10:43 p.m.
    Status: Monitoring
    Update: The team has identified the issue and is closely monitoring. Failed steps will continue to be retried with exponential backoff. Automations should recover, and all affected automations should execute after a delay of up to 15 minutes once the problem is resolved
  • Time: July 29, 2024, 10:03 p.m.
    Status: Investigating
    Update: The Courier team has identified an issue impacting Automation services, which has resulted in degraded performance. An underlying issue was identified at around 10:30 PST and a fix was released at 11:00 PST. We are monitoring the automation worker for any leads.

Updates:

  • Time: July 26, 2024, 3:31 p.m.
    Status: Resolved
    Update: Issue was resolved and events are flowing normally.
  • Time: July 26, 2024, 3:29 p.m.
    Status: Identified
    Update: The team has identified an issue where event statuses are delayed. The team has identified the root cause and is mitigating a fix.
  • Time: July 26, 2024, 3:29 p.m.
    Status: Identified
    Update: The team has identified an issue where event statuses are delayed. The team has identified the root cause and is mitigating a fix.

Updates:

  • Time: July 12, 2024, 10:25 p.m.
    Status: Resolved
    Update: This was a symptom of a previous automation issue, where a snowball effect caused a massive backlog of events. It took a long time for the Kinesis stream to catch up. We resolved the issue by temporarily increasing the stream shard count. The issue is now fully resolved.
  • Time: July 9, 2024, 7:18 p.m.
    Status: Investigating
    Update: Courier Automation logs are currently experiencing a delay in showing up. The team is aware of this issue and is mitigating the root cause by relieving the bottleneck of incoming Automation requests.

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Frequently Asked Questions - Courier

Is there a Courier outage?
The current status of Courier is: Under Maintenance
Where can I find the official status page of Courier?
The official status page for Courier is here
How can I get notified if Courier is down or experiencing an outage?
To get notified of any status changes to Courier, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Courier every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Courier do?
Courier is an API that allows developers to design notifications once and deliver them through various channels, including email, Slack, SMS, and push notifications.

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