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Is there an Courier outage?

Courier status: Systems Active

Last checked: 10 minutes ago

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Courier outages and incidents

Outage and incident data over the last 30 days for Courier.

There have been 1 outages or incidents for Courier in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Courier

Outlogger tracks the status of these components for Xero:

API Active
Automations Active
Courier Inbox Active
Observability Active
Web Application Active
AWS dynamodb-us-east-1 Active
AWS elasticsearch-us-east-1 Active
AWS kinesis-us-east-1 Active
AWS lambda-us-east-1 Active
AWS sqs-us-east-1 Active
Segment Destinations Active
Mailgun API Active
Mailgun Outbound Delivery Active
Mailjet REST API Active
Mailjet SEND API Active
Nexmo Outbound SMS Active
Plivo SMS API Active
Segment Cloud Sources Active
Segment Data Ingestion (Tracking) API Active
SendGrid API Active
SendGrid SMTP Active
Slack Apps/Integrations/APIs Active
SparkPost SMTP API - EUROPE Active
SparkPost SMTP API - USA Active
SparkPost SMTP Delivery - EUROPE Active
SparkPost SMTP Delivery - USA Maintenance
Twilio AUTOPILOT Active
Twilio SMS Active
Component Status
Active
API Active
Automations Active
Courier Inbox Active
Observability Active
Web Application Active
Active
AWS dynamodb-us-east-1 Active
AWS elasticsearch-us-east-1 Active
AWS kinesis-us-east-1 Active
AWS lambda-us-east-1 Active
AWS sqs-us-east-1 Active
Active
Segment Destinations Active
Maintenance
Mailgun API Active
Mailgun Outbound Delivery Active
Mailjet REST API Active
Mailjet SEND API Active
Nexmo Outbound SMS Active
Plivo SMS API Active
Segment Cloud Sources Active
Segment Data Ingestion (Tracking) API Active
SendGrid API Active
SendGrid SMTP Active
Slack Apps/Integrations/APIs Active
SparkPost SMTP API - EUROPE Active
SparkPost SMTP API - USA Active
SparkPost SMTP Delivery - EUROPE Active
SparkPost SMTP Delivery - USA Maintenance
Twilio AUTOPILOT Active
Twilio SMS Active

Latest Courier outages and incidents.

View the latest incidents for Courier and check for official updates:

Updates:

  • Time: July 9, 2024, 5:30 a.m.
    Status: Resolved
    Update: When URLs were present with click tracking, the team identified an issue with templates failing on the render step in the message lifecycle. The team has since identified the issue and rolled out a fix that addresses this rendering error and templates should be rendering properly.

Updates:

  • Time: June 28, 2024, 12:40 a.m.
    Status: Resolved
    Update: This incident has been resolved, automation throughput has returned to normal levels.
  • Time: June 27, 2024, 11:24 p.m.
    Status: Investigating
    Update: Automation delays are occurring due to a combination of data retrieval issues and system timeouts. The team is investigating .

Updates:

  • Time: June 28, 2024, 12:40 a.m.
    Status: Resolved
    Update: This incident has been resolved, automation throughput has returned to normal levels.
  • Time: June 27, 2024, 11:24 p.m.
    Status: Investigating
    Update: Automation delays are occurring due to a combination of data retrieval issues and system timeouts. The team is investigating .

Updates:

  • Time: June 26, 2024, 3:12 a.m.
    Status: Resolved
    Update: The team has resolved the issue. Send pipeline operational.
  • Time: June 26, 2024, 2:29 a.m.
    Status: Monitoring
    Update: Service has resumed normal operation. Courier Engineers are monitoring.
  • Time: June 26, 2024, 2:02 a.m.
    Status: Investigating
    Update: Service has re-entered a degraded state. Sends from Courier are impacted.
  • Time: June 26, 2024, 1:52 a.m.
    Status: Monitoring
    Update: An incident where Courier messages resulted in "Internal Courier Error" was the result of AWS returning serviceUnavailable. The team has identified the issue and messages that responded with 5xx errors will be retried by our pipeline resilience.
  • Time: June 26, 2024, 1:49 a.m.
    Status: Monitoring
    Update: An incident where Courier messages resulted in "Internal Courier Error" was the result of AWS returning serviceUnavailable. The team has identified the issue and messages that responded with 5xx errors will be retried by our pipeline resilience.

Updates:

  • Time: June 26, 2024, 3:12 a.m.
    Status: Resolved
    Update: The team has resolved the issue. Send pipeline operational.
  • Time: June 26, 2024, 2:29 a.m.
    Status: Monitoring
    Update: Service has resumed normal operation. Courier Engineers are monitoring.
  • Time: June 26, 2024, 2:02 a.m.
    Status: Investigating
    Update: Service has re-entered a degraded state. Sends from Courier are impacted.
  • Time: June 26, 2024, 1:52 a.m.
    Status: Monitoring
    Update: An incident where Courier messages resulted in "Internal Courier Error" was the result of AWS returning serviceUnavailable. The team has identified the issue and messages that responded with 5xx errors will be retried by our pipeline resilience.
  • Time: June 26, 2024, 1:49 a.m.
    Status: Monitoring
    Update: An incident where Courier messages resulted in "Internal Courier Error" was the result of AWS returning serviceUnavailable. The team has identified the issue and messages that responded with 5xx errors will be retried by our pipeline resilience.

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Frequently Asked Questions - Courier

Is there a Courier outage?
The current status of Courier is: Systems Active
Where can I find the official status page of Courier?
The official status page for Courier is here
How can I get notified if Courier is down or experiencing an outage?
To get notified of any status changes to Courier, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Courier every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Courier do?
Courier is an API that allows developers to design notifications once and deliver them through various channels, including email, Slack, SMS, and push notifications.