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Is there an CrossEngage outage?

CrossEngage status: Systems Active

Last checked: 13 minutes ago

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CrossEngage outages and incidents

Outage and incident data over the last 30 days for CrossEngage.

There have been 1 outages or incidents for CrossEngage in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for CrossEngage

Outlogger tracks the status of these components for Xero:

Segmentation Active
User Interface Active
Web tracking Active
API v1.0 Active
API v2.0 Active
Audience campaign dispatch Active
Realtime campaign dispatch Active
Stories Dispatch Active
Google Apps Analytics Active
mailgun API Active
mailgun Events & Logs Active
Mandrill Mandrill Global Active
SendGrid API Active
SendGrid API v2 Active
SendGrid API v3 Active
SendGrid Email Activity Active
SendGrid Event Webhook Active
SendGrid Marketing Campaigns Active
Twilio REST API Active
Twilio SMS Active
Customer Prediction Platform Active
Component Status
Segmentation Active
User Interface Active
Web tracking Active
Active
API v1.0 Active
API v2.0 Active
Active
Audience campaign dispatch Active
Realtime campaign dispatch Active
Stories Dispatch Active
Active
Google Apps Analytics Active
mailgun API Active
mailgun Events & Logs Active
Mandrill Mandrill Global Active
SendGrid API Active
SendGrid API v2 Active
SendGrid API v3 Active
SendGrid Email Activity Active
SendGrid Event Webhook Active
SendGrid Marketing Campaigns Active
Twilio REST API Active
Twilio SMS Active
Active
Customer Prediction Platform Active

Latest CrossEngage outages and incidents.

View the latest incidents for CrossEngage and check for official updates:

Updates:

  • Time: Oct. 9, 2024, 5:54 p.m.
    Status: Resolved
    Update: All queued data has been fully processed and all systems are processing data normally again. After thoroughly monitoring our systems we are marking this incident as resolved. We apologize if this delay caused any inconvenience. Your CrossEngage team.
  • Time: Oct. 9, 2024, 4:27 p.m.
    Status: Monitoring
    Update: A fix has been implemented. We are rapidly consuming data queues & will keep monitoring in the coming hours.
  • Time: Oct. 9, 2024, 3:21 p.m.
    Status: Identified
    Update: We have detected a delay in processing/indexing of some user updates, events are processed normally. Our Engineering Team is on it and we will post an update as soon as one is available. Your CrossEngage Team.

Updates:

  • Time: Aug. 15, 2024, 8:36 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 15, 2024, 6:44 p.m.
    Status: Monitoring
    Update: All systems are back to normal. Our engineers will keep monitoring the situation in the upcoming hours, but no more disruption is expected. Your CrossEngage Team.
  • Time: Aug. 15, 2024, 5:30 p.m.
    Status: Identified
    Update: We have detected a delay in processing/indexing of events. This affects event data, user updates are processed normally. Our system receives and queues the data and it will be visible in your segments with delay. Campaign dispatching is not directly affected, but segmentation might be affected. Our Engineering Team is on it and we will post an update as soon as one is available. Your CrossEngage Team.

Updates:

  • Time: July 29, 2024, 3:18 p.m.
    Status: Resolved
    Update: We haven't seen any fluctuation on our network, so we are closing this incident. Thank you very much for your patience, please accept our apologies for the inconvenience and please do reach out if you have any further queries. Your CrossEngage Team.
  • Time: July 29, 2024, 1:10 p.m.
    Status: Monitoring
    Update: A solution has been implemented, and the systems are back to normal. Our engineers will keep monitoring the situation in the upcoming hours, but no more disruption is expected. We will post more updates as they come. Please accept our apologies for the inconvenience this causes and please do reach out if you have any further queries.
  • Time: July 29, 2024, 11:54 a.m.
    Status: Identified
    Update: Our engineers identified an issue with one of the network devices. They are working on a solution to quickly bring the network to a healthy state. We will post updates as they come. Please accept our apologies for the inconvenience this causes and please do reach out if you have any further queries.
  • Time: July 29, 2024, 11:46 a.m.
    Status: Investigating
    Update: We are currently experiencing degraded platform performance connected to ingestion and segmentation. Our engineers are currently working on this. We will keep you updated on the situation. Please accept our apologies for the inconvenience this causes and please do reach out if you have any further queries.

Updates:

  • Time: July 5, 2024, 12:51 p.m.
    Status: Resolved
    Update: The user update queue has been fully processed as of 13:00. We are changing the status to resolved. If you have any questions, feel free to write to us. Your CrossEngage Team.
  • Time: July 5, 2024, 12:51 p.m.
    Status: Resolved
    Update: The user update queue has been fully processed as of 13:00. We are changing the status to resolved. If you have any questions, feel free to write to us. Your CrossEngage Team.
  • Time: July 5, 2024, 8:24 a.m.
    Status: Monitoring
    Update: We are currently experiencing a high load of user updates which has created a lag and user updates are processed with a delay. Event processing is not affected by this. If you have any questions, feel free to reach out to us. Your CrossEngage Team.
  • Time: July 5, 2024, 8:24 a.m.
    Status: Monitoring
    Update: We are currently experiencing a high load of user updates which has created a lag and user updates are processed with a delay. Event processing is not affected by this. If you have any questions, feel free to reach out to us. Your CrossEngage Team.

Updates:

  • Time: June 28, 2024, 2:35 p.m.
    Status: Resolved
    Update: We don't see any irregularities anymore and are now closing this topic. Your CrossEngage Team
  • Time: June 28, 2024, 1:07 p.m.
    Status: Monitoring
    Update: A fix has been implemented and the login is working as expected. Our team will continue to closely monitor the platform. Sincere apologies for the inconvenience and thank you for your understanding. Your CrossEngage Team
  • Time: June 28, 2024, 12:37 p.m.
    Status: Identified
    Update: A fix has been implemented and we see improvement. Our engineers are currently still working on identifying and implementing additional measures. Sincere apologies for the inconvenience. Your CrossEngage Team
  • Time: June 28, 2024, 11:06 a.m.
    Status: Investigating
    Update: It is currently not possible to login into our platform. Our engineers are currently working on rectifying this. We will publish an update as soon as logging in is possible again. All other services are running normally.

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Frequently Asked Questions - CrossEngage

Is there a CrossEngage outage?
The current status of CrossEngage is: Systems Active
Where can I find the official status page of CrossEngage?
The official status page for CrossEngage is here
How can I get notified if CrossEngage is down or experiencing an outage?
To get notified of any status changes to CrossEngage, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of CrossEngage every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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