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Is there an CrossEngage outage?

CrossEngage status: Systems Active

Last checked: 4 minutes ago

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CrossEngage outages and incidents

Outage and incident data over the last 30 days for CrossEngage.

There have been 0 outages or incidents for CrossEngage in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for CrossEngage

Outlogger tracks the status of these components for Xero:

Segmentation Active
User Interface Active
Web tracking Active
API v1.0 Active
API v2.0 Active
Audience campaign dispatch Active
Realtime campaign dispatch Active
Stories Dispatch Active
Google Apps Analytics Active
mailgun API Active
mailgun Events & Logs Active
Mandrill Mandrill Global Active
SendGrid API Active
SendGrid API v2 Active
SendGrid API v3 Active
SendGrid Email Activity Active
SendGrid Event Webhook Active
SendGrid Marketing Campaigns Active
Twilio REST API Active
Twilio SMS Active
Customer Prediction Platform Active
Component Status
Segmentation Active
User Interface Active
Web tracking Active
Active
API v1.0 Active
API v2.0 Active
Active
Audience campaign dispatch Active
Realtime campaign dispatch Active
Stories Dispatch Active
Active
Google Apps Analytics Active
mailgun API Active
mailgun Events & Logs Active
Mandrill Mandrill Global Active
SendGrid API Active
SendGrid API v2 Active
SendGrid API v3 Active
SendGrid Email Activity Active
SendGrid Event Webhook Active
SendGrid Marketing Campaigns Active
Twilio REST API Active
Twilio SMS Active
Active
Customer Prediction Platform Active

Latest CrossEngage outages and incidents.

View the latest incidents for CrossEngage and check for official updates:

Updates:

  • Time: June 21, 2024, 8:57 a.m.
    Status: Resolved
    Update: This incident has been resolved and the segmentation has been stable. We will keep actively monitoring the system and making further improvements over the upcoming days. Our apologies for the inconvenience this might have caused. Your CrossEngage Team.
  • Time: June 20, 2024, 2:38 p.m.
    Status: Monitoring
    Update: A first set of improvements has been implemented and the upswing in the performance can be seen. We will keep monitoring the issue and continue working on it in the following days. If you have any questions feel free to reach out to us. Your CrossEngage Team.
  • Time: June 20, 2024, 7:06 a.m.
    Status: Investigating
    Update: We noticed that our segmentation performance is degraded. Our Engineering Team is on it and we will post an update as soon as one is available. Your CrossEngage Team.

Updates:

  • Time: May 25, 2024, 7:47 p.m.
    Status: Resolved
    Update: After montoring the system we consider this incident as resolved. Your CrossEngage team
  • Time: May 25, 2024, 7:47 p.m.
    Status: Resolved
    Update: After montoring the system we consider this incident as resolved. Your CrossEngage team
  • Time: May 25, 2024, 5:51 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are consuming data queues. Message dispatching resumed and we are currently processing previously scheduled dispatches. We will keep monitoring for the next hours. Your CrossEngage Team.
  • Time: May 25, 2024, 5:51 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are consuming data queues. Message dispatching resumed and we are currently processing previously scheduled dispatches. We will keep monitoring for the next hours. Your CrossEngage Team.
  • Time: May 25, 2024, 4:07 p.m.
    Status: Identified
    Update: We are currently experiencing degraded platform performance connected to segmentation. In order to implement measures to solve it we have paused message dispatching. Our engineers are currently working on this. We will publish an update as soon as campaign execution resumes. Please accept our apologies for the inconvenience this causes and please do reach out if you have any further queries.
  • Time: May 25, 2024, 4:07 p.m.
    Status: Identified
    Update: We are currently experiencing degraded platform performance connected to segmentation. In order to implement measures to solve it we have paused message dispatching. Our engineers are currently working on this. We will publish an update as soon as campaign execution resumes. Please accept our apologies for the inconvenience this causes and please do reach out if you have any further queries.

Updates:

  • Time: May 20, 2024, 6:52 p.m.
    Status: Resolved
    Update: After montoring the system for several hours we consider this incident as resolved. Your CrossEngage team
  • Time: May 20, 2024, 9:56 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are consuming data queues. Message dispatching resumed and we are currently processing previously scheduled dispatches. We will keep monitoring for the next hours. Your CrossEngage Team.
  • Time: May 20, 2024, 7:46 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented. Our engineers are currently working on this. We will publish an update as soon as campaign execution resumes. Please accept our apologies for the inconvenience this causes and please do reach out if you have any further queries.
  • Time: May 20, 2024, 3:17 a.m.
    Status: Identified
    Update: We are currently experiencing degraded platform performance connected to segmentation. In order to implement measures to solve it we have paused message dispatching. Our engineers are currently working on this. We will publish an update as soon as campaign execution resumes. Please accept our apologies for the inconvenience this causes and please do reach out if you have any further queries.

Updates:

  • Time: May 20, 2024, 6:52 p.m.
    Status: Resolved
    Update: After montoring the system for several hours we consider this incident as resolved. Your CrossEngage team
  • Time: May 20, 2024, 9:56 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are consuming data queues. Message dispatching resumed and we are currently processing previously scheduled dispatches. We will keep monitoring for the next hours. Your CrossEngage Team.
  • Time: May 20, 2024, 7:46 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented. Our engineers are currently working on this. We will publish an update as soon as campaign execution resumes. Please accept our apologies for the inconvenience this causes and please do reach out if you have any further queries.
  • Time: May 20, 2024, 3:17 a.m.
    Status: Identified
    Update: We are currently experiencing degraded platform performance connected to segmentation. In order to implement measures to solve it we have paused message dispatching. Our engineers are currently working on this. We will publish an update as soon as campaign execution resumes. Please accept our apologies for the inconvenience this causes and please do reach out if you have any further queries.

Updates:

  • Time: May 2, 2024, 10:45 a.m.
    Status: Resolved
    Update: After thoroughly monitoring our systems we are marking this incident as resolved. Once more, we apologize if this caused any inconvenience. Feel free to get in touch with us if you have any questions. Your CrossEngage Team
  • Time: May 2, 2024, 4:13 a.m.
    Status: Monitoring
    Update: After our data centre addressed network instabilities, our application recovered. Dispatching is now working as expected. We will keep monitoring the system in the upcoming hours. Once more, please accept our apologies for the inconvenience this causes and do reach out if you have any further queries. Your CrossEngage Team
  • Time: May 1, 2024, 9:35 p.m.
    Status: Identified
    Update: The cause has been identified and our data centre provider is in the final stage of implementing the solution. Just a small reminder. All the dispatches are paused, the incoming data is being queued (no data has been lost) and will be processed as soon as the issue has been resolved. We will keep you updated about the progress. Our apologies for the inconvenience this is causing. Feel free to get in touch if you have any questions. Your CrossEngage Team
  • Time: May 1, 2024, 4:41 p.m.
    Status: Investigating
    Update: Our Datacenter provider informed us about degraded network performance. They are working to find a solution as fast as possible.Some instabilities are expected in the next hours. We have joined forces with our provider and keep monitoring the situation over the upcoming hours. Apologies for any inconvenience this may have caused you. Let us know if we can be of any assistance.
  • Time: May 1, 2024, 1:19 p.m.
    Status: Monitoring
    Update: The issue has been identified and a fix has been implemented. We are rapidly consuming data queues & will keep monitoring in the coming hours. Our apologies for the inconvenience this might have caused.
  • Time: May 1, 2024, 10:32 a.m.
    Status: Identified
    Update: We are currently experiencing degraded platform performance connected to segmentation. In order to implement measures to solve it we have paused message dispatching. Our engineers are currently working on this. We will publish an update as soon as campaign execution resumes. Please accept our apologies for the inconvenience this causes and please do reach out if you have any further queries.

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Frequently Asked Questions - CrossEngage

Is there a CrossEngage outage?
The current status of CrossEngage is: Systems Active
Where can I find the official status page of CrossEngage?
The official status page for CrossEngage is here
How can I get notified if CrossEngage is down or experiencing an outage?
To get notified of any status changes to CrossEngage, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of CrossEngage every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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