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Is there an CrossEngage outage?

CrossEngage status: Systems Active

Last checked: 6 minutes ago

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CrossEngage outages and incidents

Outage and incident data over the last 30 days for CrossEngage.

There have been 0 outages or incidents for CrossEngage in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for CrossEngage

Outlogger tracks the status of these components for Xero:

Segmentation Active
User Interface Active
Web tracking Active
API v1.0 Active
API v2.0 Active
Audience campaign dispatch Active
Realtime campaign dispatch Active
Stories Dispatch Active
Google Apps Analytics Active
mailgun API Active
mailgun Events & Logs Active
Mandrill Mandrill Global Active
SendGrid API Active
SendGrid API v2 Active
SendGrid API v3 Active
SendGrid Email Activity Active
SendGrid Event Webhook Active
SendGrid Marketing Campaigns Active
Twilio REST API Active
Twilio SMS Active
Customer Prediction Platform Active
Component Status
Segmentation Active
User Interface Active
Web tracking Active
Active
API v1.0 Active
API v2.0 Active
Active
Audience campaign dispatch Active
Realtime campaign dispatch Active
Stories Dispatch Active
Active
Google Apps Analytics Active
mailgun API Active
mailgun Events & Logs Active
Mandrill Mandrill Global Active
SendGrid API Active
SendGrid API v2 Active
SendGrid API v3 Active
SendGrid Email Activity Active
SendGrid Event Webhook Active
SendGrid Marketing Campaigns Active
Twilio REST API Active
Twilio SMS Active
Active
Customer Prediction Platform Active

Latest CrossEngage outages and incidents.

View the latest incidents for CrossEngage and check for official updates:

Updates:

  • Time: May 2, 2024, 10:45 a.m.
    Status: Resolved
    Update: After thoroughly monitoring our systems we are marking this incident as resolved. Once more, we apologize if this caused any inconvenience. Feel free to get in touch with us if you have any questions. Your CrossEngage Team
  • Time: May 2, 2024, 4:13 a.m.
    Status: Monitoring
    Update: After our data centre addressed network instabilities, our application recovered. Dispatching is now working as expected. We will keep monitoring the system in the upcoming hours. Once more, please accept our apologies for the inconvenience this causes and do reach out if you have any further queries. Your CrossEngage Team
  • Time: May 1, 2024, 9:35 p.m.
    Status: Identified
    Update: The cause has been identified and our data centre provider is in the final stage of implementing the solution. Just a small reminder. All the dispatches are paused, the incoming data is being queued (no data has been lost) and will be processed as soon as the issue has been resolved. We will keep you updated about the progress. Our apologies for the inconvenience this is causing. Feel free to get in touch if you have any questions. Your CrossEngage Team
  • Time: May 1, 2024, 4:41 p.m.
    Status: Investigating
    Update: Our Datacenter provider informed us about degraded network performance. They are working to find a solution as fast as possible.Some instabilities are expected in the next hours. We have joined forces with our provider and keep monitoring the situation over the upcoming hours. Apologies for any inconvenience this may have caused you. Let us know if we can be of any assistance.
  • Time: May 1, 2024, 1:19 p.m.
    Status: Monitoring
    Update: The issue has been identified and a fix has been implemented. We are rapidly consuming data queues & will keep monitoring in the coming hours. Our apologies for the inconvenience this might have caused.
  • Time: May 1, 2024, 10:32 a.m.
    Status: Identified
    Update: We are currently experiencing degraded platform performance connected to segmentation. In order to implement measures to solve it we have paused message dispatching. Our engineers are currently working on this. We will publish an update as soon as campaign execution resumes. Please accept our apologies for the inconvenience this causes and please do reach out if you have any further queries.

Updates:

  • Time: April 30, 2024, 7:42 p.m.
    Status: Resolved
    Update: As of 9 pm, the event lag has been fully processed and all events were fully caught up. After thoroughly monitoring our systems we are marking this incident as resolved. We apologize if this delay caused any inconvenience. Feel free to get in touch with us if you have any questions. Your CrossEngage team.
  • Time: April 30, 2024, 6:08 p.m.
    Status: Monitoring
    Update: The issue has been identified and a fix has been implemented. We are rapidly consuming data queues & will keep monitoring in the coming hours. Our apologies for the inconvenience this might have caused.
  • Time: April 30, 2024, 5:10 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented
  • Time: April 30, 2024, 4:09 p.m.
    Status: Identified
    Update: We are currently experiencing degraded platform performance connected to segmentation. In order to implement measures to solve it we have paused message dispatching. Our engineers are currently working on this. We will publish an update as soon as campaign execution resumes. Please accept our apologies for the inconvenience this causes and please do reach out if you have any further queries.

Updates:

  • Time: April 30, 2024, 7:42 p.m.
    Status: Resolved
    Update: As of 9 pm, the event lag has been fully processed and all events were fully caught up. After thoroughly monitoring our systems we are marking this incident as resolved. We apologize if this delay caused any inconvenience. Feel free to get in touch with us if you have any questions. Your CrossEngage team.
  • Time: April 30, 2024, 6:08 p.m.
    Status: Monitoring
    Update: The issue has been identified and a fix has been implemented. We are rapidly consuming data queues & will keep monitoring in the coming hours. Our apologies for the inconvenience this might have caused.
  • Time: April 30, 2024, 5:10 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented
  • Time: April 30, 2024, 4:09 p.m.
    Status: Identified
    Update: We are currently experiencing degraded platform performance connected to segmentation. In order to implement measures to solve it we have paused message dispatching. Our engineers are currently working on this. We will publish an update as soon as campaign execution resumes. Please accept our apologies for the inconvenience this causes and please do reach out if you have any further queries.

Updates:

  • Time: April 24, 2024, 7:16 p.m.
    Status: Resolved
    Update: Our engineers did not see any irregularities and are now closing this topic. Your CrossEngage Team
  • Time: April 24, 2024, 3:53 p.m.
    Status: Monitoring
    Update: A fix has been implemented and the login is working as expected. Our team will continue to closely monitor the platform. Sincere apologies for the inconvenience and thank you for your understanding. Your CrossEngage Team
  • Time: April 24, 2024, 3:47 p.m.
    Status: Investigating
    Update: It is currently not possible to login into our platform. Our engineers are currently working on rectifying this. We will publish an update as soon as logging in is possible again. All other services are running normally.

Updates:

  • Time: April 24, 2024, 7:16 p.m.
    Status: Resolved
    Update: Our engineers did not see any irregularities and are now closing this topic. Your CrossEngage Team
  • Time: April 24, 2024, 3:53 p.m.
    Status: Monitoring
    Update: A fix has been implemented and the login is working as expected. Our team will continue to closely monitor the platform. Sincere apologies for the inconvenience and thank you for your understanding. Your CrossEngage Team
  • Time: April 24, 2024, 3:47 p.m.
    Status: Investigating
    Update: It is currently not possible to login into our platform. Our engineers are currently working on rectifying this. We will publish an update as soon as logging in is possible again. All other services are running normally.

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Frequently Asked Questions - CrossEngage

Is there a CrossEngage outage?
The current status of CrossEngage is: Systems Active
Where can I find the official status page of CrossEngage?
The official status page for CrossEngage is here
How can I get notified if CrossEngage is down or experiencing an outage?
To get notified of any status changes to CrossEngage, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of CrossEngage every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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