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Is there an CrossEngage outage?

CrossEngage status: Systems Active

Last checked: 9 minutes ago

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CrossEngage outages and incidents

Outage and incident data over the last 30 days for CrossEngage.

There have been 0 outages or incidents for CrossEngage in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for CrossEngage

Outlogger tracks the status of these components for Xero:

Segmentation Active
User Interface Active
Web tracking Active
API v1.0 Active
API v2.0 Active
Audience campaign dispatch Active
Realtime campaign dispatch Active
Stories Dispatch Active
Google Apps Analytics Active
mailgun API Active
mailgun Events & Logs Active
Mandrill Mandrill Global Active
SendGrid API Active
SendGrid API v2 Active
SendGrid API v3 Active
SendGrid Email Activity Active
SendGrid Event Webhook Active
SendGrid Marketing Campaigns Active
Twilio REST API Active
Twilio SMS Active
Customer Prediction Platform Active
Component Status
Segmentation Active
User Interface Active
Web tracking Active
Active
API v1.0 Active
API v2.0 Active
Active
Audience campaign dispatch Active
Realtime campaign dispatch Active
Stories Dispatch Active
Active
Google Apps Analytics Active
mailgun API Active
mailgun Events & Logs Active
Mandrill Mandrill Global Active
SendGrid API Active
SendGrid API v2 Active
SendGrid API v3 Active
SendGrid Email Activity Active
SendGrid Event Webhook Active
SendGrid Marketing Campaigns Active
Twilio REST API Active
Twilio SMS Active
Active
Customer Prediction Platform Active

Latest CrossEngage outages and incidents.

View the latest incidents for CrossEngage and check for official updates:

Updates:

  • Time: April 15, 2024, 11:24 p.m.
    Status: Resolved
    Update: This incident has been resolved. Your CrossEngage team
  • Time: April 15, 2024, 11:24 p.m.
    Status: Resolved
    Update: This incident has been resolved. Your CrossEngage team
  • Time: April 15, 2024, 9:20 p.m.
    Status: Monitoring
    Update: Since improvements have been implemented we see all previously effected services working again. Some delays might still occur but will be resolved soon. We will keep monitoring in the coming hours. Our apologies for the inconvenience this might have caused. Your CrossEngage Team.
  • Time: April 15, 2024, 9:20 p.m.
    Status: Monitoring
    Update: Since improvements have been implemented we see all previously effected services working again. Some delays might still occur but will be resolved soon. We will keep monitoring in the coming hours. Our apologies for the inconvenience this might have caused. Your CrossEngage Team.
  • Time: April 15, 2024, 7:07 p.m.
    Status: Monitoring
    Update: The issue has been identified and a fix is being implemented. Your CrossEngage Team
  • Time: April 15, 2024, 7:07 p.m.
    Status: Monitoring
    Update: The issue has been identified and a fix is being implemented. Your CrossEngage Team
  • Time: April 15, 2024, 6:13 p.m.
    Status: Investigating
    Update: We are currently experiencing degraded platform performance connected to segmentation. In order to implement measures to solve it we have paused message dispatching. Our engineers are currently working on this. We will publish an update as soon as campaign execution resumes. Please accept our apologies for the inconvenience this causes and please do reach out if you have any further queries.
  • Time: April 15, 2024, 6:13 p.m.
    Status: Investigating
    Update: We are currently experiencing degraded platform performance connected to segmentation. In order to implement measures to solve it we have paused message dispatching. Our engineers are currently working on this. We will publish an update as soon as campaign execution resumes. Please accept our apologies for the inconvenience this causes and please do reach out if you have any further queries.
  • Time: April 15, 2024, 5:33 p.m.
    Status: Investigating
    Update: We detected a delay in our data processing which effects segmentation and user profiles in the UI. All data is being queued and will be processed as soon as the delay has been resolved. All other services are unaffected. We are working full force to resolve this topic and will post an update as soon as more information becomes available. Your CrossEngage Team

Updates:

  • Time: April 2, 2024, 7:21 p.m.
    Status: Resolved
    Update: Since 14:00 we have not detected any real-time delays via Sendgrid integration. Their incident, according to their status page, is still not fully resolved. We will mark ours as resolved and will link the affected Sendgrid component to our status page so it will automatically update in case of any change on the Sendgrid side. As always, feel free to get in touch if you have any questions. Your CrossEngage Team
  • Time: April 2, 2024, 12:21 p.m.
    Status: Monitoring
    Update: Only real-time campaigns dispatched via SendGrid integration are affected. SendGrid has updated its status page and we will follow it closely. This means that there is not much we can do regarding this topic. No other integration is affected. We will keep monitoring and will keep this incident open until SendGrid real-time campaigns go back to normal dispatching time. Feel free to get in touch if you have any questions. Your CrossEngage Team
  • Time: April 2, 2024, 11:12 a.m.
    Status: Investigating
    Update: We detected a degraded performance in our real-time campaign dispatching. We are working with full force to resolve this and we will post an update as soon as more information becomes available. Your CrossEngage Team

Updates:

  • Time: April 2, 2024, 7:21 p.m.
    Status: Resolved
    Update: Since 14:00 we have not detected any real-time delays via Sendgrid integration. Their incident, according to their status page, is still not fully resolved. We will mark ours as resolved and will link the affected Sendgrid component to our status page so it will automatically update in case of any change on the Sendgrid side. As always, feel free to get in touch if you have any questions. Your CrossEngage Team
  • Time: April 2, 2024, 12:21 p.m.
    Status: Monitoring
    Update: Only real-time campaigns dispatched via SendGrid integration are affected. SendGrid has updated its status page and we will follow it closely. This means that there is not much we can do regarding this topic. No other integration is affected. We will keep monitoring and will keep this incident open until SendGrid real-time campaigns go back to normal dispatching time. Feel free to get in touch if you have any questions. Your CrossEngage Team
  • Time: April 2, 2024, 11:12 a.m.
    Status: Investigating
    Update: We detected a degraded performance in our real-time campaign dispatching. We are working with full force to resolve this and we will post an update as soon as more information becomes available. Your CrossEngage Team

Updates:

  • Time: March 17, 2024, 7:22 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 17, 2024, 3:01 p.m.
    Status: Monitoring
    Update: The event lag has now been processed. We will keep monitoring for the next hours. Your CrossEngage Team.
  • Time: March 17, 2024, 1:25 p.m.
    Status: Identified
    Update: Our engineers implemented measures to improve the processing and the event lag has now mostly been processed and new events are processed as usual. Our Engineering Team is still on it and we will post an update as soon as one is available. Your CrossEngage Team.
  • Time: March 17, 2024, 11:52 a.m.
    Status: Identified
    Update: We have detected a delay in the processing of updates sent through our API. This affects event data, user updates are processed. Our system receives and queues the data and it will be visible in your segments with delay. Campaign dispatching is not affected. Our Engineering Team is on it and we will post an update as soon as one is available. Your CrossEngage Team.

Updates:

  • Time: March 17, 2024, 7:22 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 17, 2024, 3:01 p.m.
    Status: Monitoring
    Update: The event lag has now been processed. We will keep monitoring for the next hours. Your CrossEngage Team.
  • Time: March 17, 2024, 1:25 p.m.
    Status: Identified
    Update: Our engineers implemented measures to improve the processing and the event lag has now mostly been processed and new events are processed as usual. Our Engineering Team is still on it and we will post an update as soon as one is available. Your CrossEngage Team.
  • Time: March 17, 2024, 11:52 a.m.
    Status: Identified
    Update: We have detected a delay in the processing of updates sent through our API. This affects event data, user updates are processed. Our system receives and queues the data and it will be visible in your segments with delay. Campaign dispatching is not affected. Our Engineering Team is on it and we will post an update as soon as one is available. Your CrossEngage Team.

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Frequently Asked Questions - CrossEngage

Is there a CrossEngage outage?
The current status of CrossEngage is: Systems Active
Where can I find the official status page of CrossEngage?
The official status page for CrossEngage is here
How can I get notified if CrossEngage is down or experiencing an outage?
To get notified of any status changes to CrossEngage, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of CrossEngage every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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