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Is there an CrossEngage outage?

CrossEngage status: Systems Active

Last checked: 2 minutes ago

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CrossEngage outages and incidents

Outage and incident data over the last 30 days for CrossEngage.

There have been 0 outages or incidents for CrossEngage in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for CrossEngage

Outlogger tracks the status of these components for Xero:

Segmentation Active
User Interface Active
Web tracking Active
API v1.0 Active
API v2.0 Active
Audience campaign dispatch Active
Realtime campaign dispatch Active
Stories Dispatch Active
Google Apps Analytics Active
mailgun API Active
mailgun Events & Logs Active
Mandrill Mandrill Global Active
SendGrid API Active
SendGrid API v2 Active
SendGrid API v3 Active
SendGrid Email Activity Active
SendGrid Event Webhook Active
SendGrid Marketing Campaigns Active
Twilio REST API Active
Twilio SMS Active
Customer Prediction Platform Active
Component Status
Segmentation Active
User Interface Active
Web tracking Active
Active
API v1.0 Active
API v2.0 Active
Active
Audience campaign dispatch Active
Realtime campaign dispatch Active
Stories Dispatch Active
Active
Google Apps Analytics Active
mailgun API Active
mailgun Events & Logs Active
Mandrill Mandrill Global Active
SendGrid API Active
SendGrid API v2 Active
SendGrid API v3 Active
SendGrid Email Activity Active
SendGrid Event Webhook Active
SendGrid Marketing Campaigns Active
Twilio REST API Active
Twilio SMS Active
Active
Customer Prediction Platform Active

Latest CrossEngage outages and incidents.

View the latest incidents for CrossEngage and check for official updates:

Updates:

  • Time: March 14, 2024, 5:05 p.m.
    Status: Resolved
    Update: This incident has been resolved. Our apologies again for the inconvenience this might have caused. Your CrossEngage team
  • Time: March 14, 2024, 5:05 p.m.
    Status: Resolved
    Update: This incident has been resolved. Our apologies again for the inconvenience this might have caused. Your CrossEngage team
  • Time: March 14, 2024, 2:24 p.m.
    Status: Monitoring
    Update: Since improvements have been implemented we see all previously effected services working again. We will keep monitoring in the coming hours. Our apologies for the inconvenience this might have caused. Your CrossEngage Team.
  • Time: March 14, 2024, 2:24 p.m.
    Status: Monitoring
    Update: Since improvements have been implemented we see all previously effected services working again. We will keep monitoring in the coming hours. Our apologies for the inconvenience this might have caused. Your CrossEngage Team.
  • Time: March 14, 2024, 1:41 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: March 14, 2024, 1:41 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: March 14, 2024, 1:40 p.m.
    Status: Monitoring
    Update: A solution has been implemented and improvements in the performance can be seen. We will keep the state of this incident in monitoring for now. Your CrossEngage Team.
  • Time: March 14, 2024, 1:40 p.m.
    Status: Monitoring
    Update: A solution has been implemented and improvements in the performance can be seen. We will keep the state of this incident in monitoring for now. Your CrossEngage Team.
  • Time: March 14, 2024, 12:59 p.m.
    Status: Investigating
    Update: We noticed non-standard behavior on our segmentation systems. Our Engineering Team is on it and we will post an update as soon as one is available. Your CrossEngage Team.
  • Time: March 14, 2024, 12:59 p.m.
    Status: Investigating
    Update: We noticed non-standard behavior on our segmentation systems. Our Engineering Team is on it and we will post an update as soon as one is available. Your CrossEngage Team.

Updates:

  • Time: Feb. 7, 2024, 4:39 p.m.
    Status: Resolved
    Update: This incident has been resolved. All data is being processed without any delays. We will keep monitoring our data processing in the coming hours. Our apologies for the inconvenience this might have caused. Your CrossEngage team
  • Time: Feb. 7, 2024, 3:11 p.m.
    Status: Monitoring
    Update: A solution has been implemented and improvements in the performance can be seen. We will keep the state of this incident in monitoring for a bit longer. If you have any questions feel free to reach out to us. Your CrossEngage Team.
  • Time: Feb. 7, 2024, 1:59 p.m.
    Status: Identified
    Update: The cause has been identified and solution has been deployed. System is now in recovery stage and we will provide an update as soon as the platform is back to normal performance
  • Time: Feb. 7, 2024, 1:40 p.m.
    Status: Identified
    Update: We are experiencing degraded network performance. Due to this segmentation is affected, events are queued and campaign dispatching can be delayed. Our Engineering Team is on it and we will post an update as soon as one is available. Your CrossEngage Team.

Updates:

  • Time: Feb. 7, 2024, 4:39 p.m.
    Status: Resolved
    Update: This incident has been resolved. All data is being processed without any delays. We will keep monitoring our data processing in the coming hours. Our apologies for the inconvenience this might have caused. Your CrossEngage team
  • Time: Feb. 7, 2024, 3:11 p.m.
    Status: Monitoring
    Update: A solution has been implemented and improvements in the performance can be seen. We will keep the state of this incident in monitoring for a bit longer. If you have any questions feel free to reach out to us. Your CrossEngage Team.
  • Time: Feb. 7, 2024, 1:59 p.m.
    Status: Identified
    Update: The cause has been identified and solution has been deployed. System is now in recovery stage and we will provide an update as soon as the platform is back to normal performance
  • Time: Feb. 7, 2024, 1:40 p.m.
    Status: Identified
    Update: We are experiencing degraded network performance. Due to this segmentation is affected, events are queued and campaign dispatching can be delayed. Our Engineering Team is on it and we will post an update as soon as one is available. Your CrossEngage Team.

Updates:

  • Time: Jan. 20, 2024, 9:52 a.m.
    Status: Resolved
    Update: After thoroughly monitoring our systems we are marking this incident as resolved. We apologize if this delay caused any inconvenience. Feel free to get in touch with us if you have any questions. Your CrossEngage team.
  • Time: Jan. 20, 2024, 7:30 a.m.
    Status: Monitoring
    Update: The event lag has now been fully processed and all events are fully caught up. We will keep the state of this incident in monitoring for a few more hours. If you have any questions feel free to reach out to us. Your CrossEngage Team.
  • Time: Jan. 20, 2024, 7:06 a.m.
    Status: Investigating
    Update: We have detected a delay in the processing of updates sent through our API. This affects both user attribute updates and event data. Our system receives and queues the data and it will be visible in your segments with delay. Campaign dispatching is not affected. Our Engineering Team is on it and we will post an update as soon as one is available. Your CrossEngage Team.

Updates:

  • Time: Jan. 20, 2024, 9:52 a.m.
    Status: Resolved
    Update: After thoroughly monitoring our systems we are marking this incident as resolved. We apologize if this delay caused any inconvenience. Feel free to get in touch with us if you have any questions. Your CrossEngage team.
  • Time: Jan. 20, 2024, 7:30 a.m.
    Status: Monitoring
    Update: The event lag has now been fully processed and all events are fully caught up. We will keep the state of this incident in monitoring for a few more hours. If you have any questions feel free to reach out to us. Your CrossEngage Team.
  • Time: Jan. 20, 2024, 7:06 a.m.
    Status: Investigating
    Update: We have detected a delay in the processing of updates sent through our API. This affects both user attribute updates and event data. Our system receives and queues the data and it will be visible in your segments with delay. Campaign dispatching is not affected. Our Engineering Team is on it and we will post an update as soon as one is available. Your CrossEngage Team.

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Frequently Asked Questions - CrossEngage

Is there a CrossEngage outage?
The current status of CrossEngage is: Systems Active
Where can I find the official status page of CrossEngage?
The official status page for CrossEngage is here
How can I get notified if CrossEngage is down or experiencing an outage?
To get notified of any status changes to CrossEngage, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of CrossEngage every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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