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Is there an CyberSmart outage?

CyberSmart status: Systems Active

Last checked: 4 minutes ago

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CyberSmart outages and incidents

Outage and incident data over the last 30 days for CyberSmart.

There have been 0 outages or incidents for CyberSmart in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for CyberSmart

Outlogger tracks the status of these components for Xero:

CyberSmart Apps Active
CyberSmart Dashboard Active
AWS s3-eu-west-2 Active
Cloudflare London, United Kingdom - (LHR) Active
SendGrid API v3 Active
Component Status
Active
CyberSmart Apps Active
CyberSmart Dashboard Active
Active
AWS s3-eu-west-2 Active
Cloudflare London, United Kingdom - (LHR) Active
SendGrid API v3 Active

Latest CyberSmart outages and incidents.

View the latest incidents for CyberSmart and check for official updates:

Updates:

  • Time: Aug. 24, 2020, 10:11 a.m.
    Status: Resolved
    Update: Issue Summary - Total Outage time: 28 mins - Dashboard users were not able to log in and use the platform, they faced an error message on any request. Timeline (GMT) - 09:25: Issue Reported - 09:53 Issue Resolved Root Cause Spike in traffic which caused a set amount of connections to be refused from our web servers. Resolution and recovery Our Devops & Infrastructure team are working on implementing scaling services to allow for spikes in traffic.

Updates:

  • Time: Aug. 24, 2020, 10:07 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 24, 2020, 10:07 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 2, 2020, 2:53 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: July 2, 2020, 2:53 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: June 12, 2020, 1:54 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: June 12, 2020, 1:54 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: June 12, 2020, 8:39 a.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: June 12, 2020, 8:39 a.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: June 11, 2020, 8:31 a.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: June 11, 2020, 8:31 a.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: June 11, 2020, 8:31 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: June 10, 2020, 9:45 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: June 10, 2020, 9:45 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: June 10, 2020, 4:26 p.m.
    Status: Identified
    Update: The issue causes all Applications to fail to report to our Web Platform. The issue has been identified and a fix is underway. Our Platform admin access is unaffected.
  • Time: June 10, 2020, 4:26 p.m.
    Status: Identified
    Update: The issue causes all Applications to fail to report to our Web Platform. The issue has been identified and a fix is underway. Our Platform admin access is unaffected.

Updates:

  • Time: May 18, 2020, 11:58 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 18, 2020, 11:57 a.m.
    Status: Investigating
    Update: This issue is now resolved.
  • Time: May 18, 2020, 11:57 a.m.
    Status: Investigating
    Update: Issue Summary - Total Outage time: ~1 hours - Dashboard users were not able to log in and use the platform, they faced an error message on any request. Timeline (GMT) - 09:10: Issue Reported - 10:00 Issue found - 10:15 Issue resolved Root Cause Caused by service upgrades that had taken place on Sunday evening. Resolution and recovery Our Devops & Infrastructure team are working on building more in-depth processes for system changes.

Updates:

  • Time: May 18, 2020, 11:58 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 18, 2020, 11:57 a.m.
    Status: Investigating
    Update: This issue is now resolved.
  • Time: May 18, 2020, 11:57 a.m.
    Status: Investigating
    Update: Issue Summary - Total Outage time: ~1 hours - Dashboard users were not able to log in and use the platform, they faced an error message on any request. Timeline (GMT) - 09:10: Issue Reported - 10:00 Issue found - 10:15 Issue resolved Root Cause Caused by service upgrades that had taken place on Sunday evening. Resolution and recovery Our Devops & Infrastructure team are working on building more in-depth processes for system changes.

Updates:

  • Time: Nov. 15, 2019, 11:01 a.m.
    Status: Resolved
    Update: Issue Summary - Total Outage time: ~17 hours - Admin users where not able to view their organisation's application results from within our portal. Timeline (GMT) - 10:13: Issue Reported - 10:30 Issue found - 10:52 patch release launched and issue confirmed fixed Root Cause Caused by a code level error which was affected by a change to our database schema (migrations). Resolution and recovery Our Quality Assurance team is working on improving our regression testing for releases. We aim to release fast and incrementally so we can get the latest features in use by our customers. Corrective and Preventative Measures Quality Assurance review on Regression testing
  • Time: Nov. 15, 2019, 11:01 a.m.
    Status: Resolved
    Update: Issue Summary - Total Outage time: ~17 hours - Admin users where not able to view their organisation's application results from within our portal. Timeline (GMT) - 10:13: Issue Reported - 10:30 Issue found - 10:52 patch release launched and issue confirmed fixed Root Cause Caused by a code level error which was affected by a change to our database schema (migrations). Resolution and recovery Our Quality Assurance team is working on improving our regression testing for releases. We aim to release fast and incrementally so we can get the latest features in use by our customers. Corrective and Preventative Measures Quality Assurance review on Regression testing

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Frequently Asked Questions - CyberSmart

Is there a CyberSmart outage?
The current status of CyberSmart is: Systems Active
Where can I find the official status page of CyberSmart?
The official status page for CyberSmart is here
How can I get notified if CyberSmart is down or experiencing an outage?
To get notified of any status changes to CyberSmart, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of CyberSmart every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does CyberSmart do?
This service offers cybersecurity solutions for businesses of all sizes, including affordable government-standard security certification products for SMEs.

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