Is there an CyberSmart outage?
CyberSmart status: Systems Active
Last checked: 2 minutes ago
Get notified about any outages, downtime or incidents for CyberSmart and 1800+ other cloud vendors. Monitor 10 companies, for free.
Last checked: 2 minutes ago
Get notified about any outages, downtime or incidents for CyberSmart and 1800+ other cloud vendors. Monitor 10 companies, for free.
Outage and incident data over the last 30 days for CyberSmart.
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Sign Up NowOutlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| CyberSmart Platform | Active |
| CyberSmart Apps | Active |
| CyberSmart Dashboard | Active |
| Supporting Infrastructure | Active |
| AWS s3-eu-west-2 | Active |
| Cloudflare London, United Kingdom - (LHR) | Active |
| SendGrid API v3 | Active |
View the latest incidents for CyberSmart and check for official updates:
Description: Issue Summary - Total Outage time: ~3 hours - All users and applications where not able to access our Web Platform. Timeline (GMT) - 18:16: Issue Reported - 10:57 CyberSmart platform back online Root Cause New version release caused major errors due to a Database migration error. Resolution and recovery Using cloud services and migration fixes we were able to run the migration on our larger database tables. Corrective and Preventative Measures We are addressing current designs and plans to scale currently and will be assessing our use and future changes to our Database architecture and services.
Status: Resolved
Impact: Critical | Started At: Nov. 14, 2019, 11:09 a.m.
Description: Issue Summary - Total Outage time: ~3 hours - All users and applications where not able to access our Web Platform. Timeline (GMT) - 18:16: Issue Reported - 10:57 CyberSmart platform back online Root Cause New version release caused major errors due to a Database migration error. Resolution and recovery Using cloud services and migration fixes we were able to run the migration on our larger database tables. Corrective and Preventative Measures We are addressing current designs and plans to scale currently and will be assessing our use and future changes to our Database architecture and services.
Status: Resolved
Impact: Critical | Started At: Nov. 14, 2019, 11:09 a.m.
Description: Issue Summary - Total Outage time: 2m - All users were unable to access the CyberSmart Web platform due to a 3rd party component failure. - Platform was down for all users from 1:21 to 1:23. Timeline (GMT) - 1:21: Issue Began - 1:22: Issue resolved by automatic restart - 1:23: CyberSmart platform back online Root Cause We are currently upgrading our platform to cater for user scaling and are experiencing issues memory issues with the legacy components of the platform. Resolution and recovery We understand the problems and are currently underway in designing and launching a new backend architecture for scale and failover. This is currently in the testing phase and will live before 01/12/19. Corrective and Preventative Measures N/A
Status: Resolved
Impact: Major | Started At: Oct. 21, 2019, 12:15 a.m.
Description: Issue Summary - Total Outage time: 2m - All users were unable to access the CyberSmart Web platform due to a 3rd party component failure. - Platform was down for all users from 1:21 to 1:23. Timeline (GMT) - 1:21: Issue Began - 1:22: Issue resolved by automatic restart - 1:23: CyberSmart platform back online Root Cause We are currently upgrading our platform to cater for user scaling and are experiencing issues memory issues with the legacy components of the platform. Resolution and recovery We understand the problems and are currently underway in designing and launching a new backend architecture for scale and failover. This is currently in the testing phase and will live before 01/12/19. Corrective and Preventative Measures N/A
Status: Resolved
Impact: Major | Started At: Oct. 21, 2019, 12:15 a.m.
Description: Issue Summary - Total Outage time: 1m - All users were unable to access the CyberSmart Web platform due to a 3rd party component failure. - Platform was down for all users from 1:19 to 1:20. Timeline (GMT) - 1:19: Issue Began - 1:19: Issue resolved by automatic restart - 1:20: CyberSmart platform back online Root Cause We are currently upgrading our platform to cater for user scaling and are experiencing issues memory issues with the legacy components of the platform. Resolution and recovery We understand the problems and are currently underway in designing and launching a new backend architecture for scale and failover. This is currently in the testing phase and will live before 01/12/19. Corrective and Preventative Measures N/A
Status: Resolved
Impact: Major | Started At: Oct. 21, 2019, 12:15 a.m.
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