Is there an CyberSmart outage?
CyberSmart status: Systems Active
Last checked: 45 seconds ago
Get notified about any outages, downtime or incidents for CyberSmart and 1800+ other cloud vendors. Monitor 10 companies, for free.
Last checked: 45 seconds ago
Get notified about any outages, downtime or incidents for CyberSmart and 1800+ other cloud vendors. Monitor 10 companies, for free.
Outage and incident data over the last 30 days for CyberSmart.
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| Component | Status |
|---|---|
| CyberSmart Platform | Active |
| CyberSmart Apps | Active |
| CyberSmart Dashboard | Active |
| Supporting Infrastructure | Active |
| AWS s3-eu-west-2 | Active |
| Cloudflare London, United Kingdom - (LHR) | Active |
| SendGrid API v3 | Active |
View the latest incidents for CyberSmart and check for official updates:
Description: Issue Summary - Total Outage time: 2m - All users were unable to access the CyberSmart Web platform due to a 3rd party component failure. - Platform was down for all users from 20:49 to 20:51. Timeline (GMT) - 20:49: Issue Began - 20:50: Issue resolved by automatic restart - 20:51: CyberSmart platform back online Root Cause We are currently upgrading our platform to cater for user scaling and are experiencing issues memory issues with the legacy components of the platform. Resolution and recovery We understand the problems and are currently underway in designing and launching a new backend architecture for scale and failover. This is currently in the testing phase and will live before 01/12/19. Corrective and Preventative Measures N/A
Status: Resolved
Impact: Major | Started At: Oct. 11, 2019, 7:45 p.m.
Description: Issue Summary - Total Outage time: 2m - All users were unable to access the CyberSmart Web platform due to a 3rd party component failure. - Platform was down for all users from 20:49 to 20:51. Timeline (GMT) - 20:49: Issue Began - 20:50: Issue resolved by automatic restart - 20:51: CyberSmart platform back online Root Cause We are currently upgrading our platform to cater for user scaling and are experiencing issues memory issues with the legacy components of the platform. Resolution and recovery We understand the problems and are currently underway in designing and launching a new backend architecture for scale and failover. This is currently in the testing phase and will live before 01/12/19. Corrective and Preventative Measures N/A
Status: Resolved
Impact: Major | Started At: Oct. 11, 2019, 7:45 p.m.
Description: Issue Summary - Total Outage time: ~2.5m hours - All users were unable to access the CyberSmart Web platform due to a 3rd party component failure. - All customers and application HTTP requests to the platform resulted in 502 errors - A third party hosting/services company (Amazon Web Services) experienced an outage in which we have a number of key infrastructure components hosted with. Timeline (GMT) - 16:33 Issue Began - 16:50 Staff were notified of the issue - 19:00: Issue resolved (by external service provider) - 19:03: CyberSmart platform back online Root Cause Amazon AWS had issues with a few of there platform infrastructure services including degraded performance for EBS volumes within the “EU-WEST-2”Region, which is a key part of the RDS component CyberSmart uses for data storage. Resolution and recovery N/A Corrective and Preventative Measures We have planned a work-stream for improved failover within CyberSmart, including using PaaS services distributed over different geographical regions. This will allow automatic corrective measures to keep our services online when a given region has issues.
Status: Resolved
Impact: None | Started At: Aug. 7, 2019, 10:01 a.m.
Description: Issue Summary - Total Outage time: ~2.5m hours - All users were unable to access the CyberSmart Web platform due to a 3rd party component failure. - All customers and application HTTP requests to the platform resulted in 502 errors - A third party hosting/services company (Amazon Web Services) experienced an outage in which we have a number of key infrastructure components hosted with. Timeline (GMT) - 16:33 Issue Began - 16:50 Staff were notified of the issue - 19:00: Issue resolved (by external service provider) - 19:03: CyberSmart platform back online Root Cause Amazon AWS had issues with a few of there platform infrastructure services including degraded performance for EBS volumes within the “EU-WEST-2”Region, which is a key part of the RDS component CyberSmart uses for data storage. Resolution and recovery N/A Corrective and Preventative Measures We have planned a work-stream for improved failover within CyberSmart, including using PaaS services distributed over different geographical regions. This will allow automatic corrective measures to keep our services online when a given region has issues.
Status: Resolved
Impact: None | Started At: Aug. 7, 2019, 10:01 a.m.
Description: Issue Summary - Total Outage time: 24m - All users were unable to access the CyberSmart Web platform due to a 3rd party component failure. - Platform was down for all users from 14:45 GMT until 15:09 GMT - All customers and application HTTP requests to the platform resulted in 502 errors - A third party hosting/services company (CloudFlare) experienced an outage in which we have a number of key infrastructure components with. Timeline (GMT) - 14:45 Issue Began - 14:48: Staff were notified of the issue - 15:09: Issue resolved (by external service provider) - 15:09: CyberSmart platform back online Root Cause A number of services used to host our product provided by an external service provider had technical issues and had full outage over their platform. Resolution and recovery N/A Corrective and Preventative Measures We will be exploring contingency plans for future outages with these third party services.
Status: Resolved
Impact: None | Started At: July 2, 2019, 2:37 p.m.
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