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Is there an DataGrail outage?

DataGrail status: Systems Active

Last checked: 3 minutes ago

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DataGrail outages and incidents

Outage and incident data over the last 30 days for DataGrail.

There have been 1 outages or incidents for DataGrail in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for DataGrail

Outlogger tracks the status of these components for Xero:

Consent Manager Active
Intake Forms Active
Live Data Map Active
Request Manager Active
Component Status
Consent Manager Active
Intake Forms Active
Live Data Map Active
Request Manager Active

Latest DataGrail outages and incidents.

View the latest incidents for DataGrail and check for official updates:

Updates:

  • Time: Nov. 12, 2024, 8:30 p.m.
    Status: Resolved
    Update: This incident has been resolved. All customers using Okta SSO to access DataGrail can do so successfully.
  • Time: Nov. 12, 2024, 8:11 p.m.
    Status: Identified
    Update: The issue has been identified and fix is being implemented.
  • Time: Nov. 12, 2024, 7:49 p.m.
    Status: Investigating
    Update: We are currently investigating an issue where customers utilizing Okta SSO for access to DataGrail are unable to successfully login and see a 403 error message. We will update again when we know more.

Updates:

  • Time: Aug. 12, 2024, 6:31 p.m.
    Status: Resolved
    Update: This incident has been resolved and all users are able to submit Privacy Requests.
  • Time: Aug. 12, 2024, 5:28 p.m.
    Status: Identified
    Update: Users are experiencing an error when attempting to submit a Privacy Request. The issue has been identified and we are working on resolution

Updates:

  • Time: April 7, 2023, 1:59 a.m.
    Status: Resolved
    Update: This incident has been resolved and users with Microsoft SSO can now login to DataGrail successfully.
  • Time: April 6, 2023, 11:37 p.m.
    Status: Identified
    Update: We have identified an issue with logging into DataGrail via Microsoft SSO only. We are actively investigating and will post updates as we learn more.

Updates:

  • Time: Oct. 11, 2022, 11:42 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 11, 2022, 9:29 p.m.
    Status: Identified
    Update: We have identified an issue with Direct Contact Integrations that have reached their 14-day expiration date and are set to "Contact My Team". Intended Behavior : At the 14 day expiration date, if the Direct Contact integration has not been completed by the designated email processor and is set to "Contact My Team", the Super Admin will get a notification to reach out to the designated email processor and the request will remain open until either the Request Processor/Super Admin manually stops processing OR the designated email processor for the Direct Contact integration completes the task. Current Behavior : At the 14 expiration date, if the Direct Contact integration has not been completed by the designated email processor and is set to "Contact My Team", the Super Admin is getting a notification still but the Direct Contact integration is marking itself as complete without the influence of the Request Processor/Super Admin or the task being actioned by the designated email processor, thus causing the request to close when all other integrations have completed. We are actively investigating and will post updates as we learn more.

Updates:

  • Time: Oct. 3, 2022, 9:47 p.m.
    Status: Resolved
    Update: This issue has now been resolved with very minimal customer impact. We are working with those impacted and have rectified the issue. Please reach out to [email protected] with any questions!
  • Time: Oct. 3, 2022, 8:02 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Oct. 3, 2022, 8:02 p.m.
    Status: Identified
    Update: We have identified an issue with Direct Contact integrations that were newly connected on or after 09/28, not initiating the email workflow of sending requests for completion by designated Email Processors. We are actively investigating and will post updates as we learn more.

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Frequently Asked Questions - DataGrail

Is there a DataGrail outage?
The current status of DataGrail is: Systems Active
Where can I find the official status page of DataGrail?
The official status page for DataGrail is here
How can I get notified if DataGrail is down or experiencing an outage?
To get notified of any status changes to DataGrail, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of DataGrail every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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