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Is there an DataGrail outage?

DataGrail status: Systems Active

Last checked: 9 seconds ago

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DataGrail outages and incidents

Outage and incident data over the last 30 days for DataGrail.

There have been 1 outages or incidents for DataGrail in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for DataGrail

Outlogger tracks the status of these components for Xero:

Consent Manager Active
Intake Forms Active
Live Data Map Active
Request Manager Active
Component Status
Consent Manager Active
Intake Forms Active
Live Data Map Active
Request Manager Active

Latest DataGrail outages and incidents.

View the latest incidents for DataGrail and check for official updates:

Updates:

  • Time: Sept. 1, 2022, 2:28 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 31, 2022, 10:41 p.m.
    Status: Identified
    Update: We have identified an issue with Hybrid integrations not sending Direct Contact emails to Processors. This is the result of the new Authenticated DSR Handling feature release from 08/30 that has since been reverted. We have identified the root cause and are working to fix and rerelease the feature. In the meantime, we are also actively working on resending all Direct Contact emails that should have gone out within the last ~24hrs and were impacted. We will update once the issue is fully resolved.

Updates:

  • Time: Feb. 11, 2022, 9:12 p.m.
    Status: Resolved
    Update: This incident has been fully resolved and the platform is functioning normally.
  • Time: Feb. 11, 2022, 8:22 p.m.
    Status: Identified
    Update: We have identified an issue with DataGrail Account Invites leading to 500 errors for Customers that utilize GoogleSSO or MicrosoftSSO to log into DataGrail. We have identified a fix and are currently validating this internally.

Updates:

  • Time: Feb. 10, 2022, 7 p.m.
    Status: Resolved
    Update: This incident has been fully resolved and the platform is functioning normally.
  • Time: Feb. 10, 2022, 5:21 p.m.
    Status: Monitoring
    Update: We have resolved the issue with data subject requesters hitting an error when attempting to verify their email address and we are currently monitoring for any issues.
  • Time: Feb. 10, 2022, 4:18 p.m.
    Status: Identified
    Update: We have identified an issue with data subject requesters hitting an error when attempting to verify their email address. We are actively investigating and will post updates as we learn more.

Updates:

  • Time: Dec. 15, 2021, 4:43 p.m.
    Status: Resolved
    Update: This incident has been fully resolved and the platform is functioning normally.
  • Time: Dec. 15, 2021, 4:01 p.m.
    Status: Identified
    Update: Users may experience intermittent issues connecting and logging into the DataGrail platform. DataGrail is working with our partners to resolve this issue.

Updates:

  • Time: Dec. 1, 2021, 8:20 p.m.
    Status: Resolved
    Update: There is no data loss associated with this incident and all Multiple System Inventory Reports should be appearing as previously created. This incident existed for 28 minutes from 11:50am to 12:18pm PST on 12/1/21. This incident has been fully resolved and the platform is functioning normally.

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Frequently Asked Questions - DataGrail

Is there a DataGrail outage?
The current status of DataGrail is: Systems Active
Where can I find the official status page of DataGrail?
The official status page for DataGrail is here
How can I get notified if DataGrail is down or experiencing an outage?
To get notified of any status changes to DataGrail, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of DataGrail every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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