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Is there an DataGrail outage?

DataGrail status: Systems Active

Last checked: 5 minutes ago

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DataGrail outages and incidents

Outage and incident data over the last 30 days for DataGrail.

There have been 1 outages or incidents for DataGrail in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for DataGrail

Outlogger tracks the status of these components for Xero:

Consent Manager Active
Intake Forms Active
Live Data Map Active
Request Manager Active
Component Status
Consent Manager Active
Intake Forms Active
Live Data Map Active
Request Manager Active

Latest DataGrail outages and incidents.

View the latest incidents for DataGrail and check for official updates:

Updates:

  • Time: Sept. 1, 2021, 12:03 a.m.
    Status: Resolved
    Update: This incident has been fully resolved and the platform is functioning normally.
  • Time: Aug. 31, 2021, 11:10 p.m.
    Status: Monitoring
    Update: Issues with intermittent connectivity with the DataGrail platform have been resolved and we are currently monitoring this fix.
  • Time: Aug. 31, 2021, 7:07 p.m.
    Status: Identified
    Update: Users may experience intermittent issues connecting and logging into the DataGrail platform. DataGrail is working with our partners to resolve this issue.
  • Time: Aug. 31, 2021, 6:48 p.m.
    Status: Identified
    Update: Users may experience intermittent issues connecting and logging into the DataGrail platform. DataGrail is working with our partners to resolve this issue.

Updates:

  • Time: Aug. 26, 2021, 4:16 a.m.
    Status: Resolved
    Update: Today (8/25/2021) we identified and resolved an issue with Deletions in which privacy requests were automatically closed before a response was recorded from Direct Contact Integrations. We have reset all affected privacy requests back to a “Pending Delete” state. No data or requests were lost. Please review your queue and process requests as you would normally. If you have any questions please contact [email protected].

Updates:

  • Time: June 15, 2021, 6:10 p.m.
    Status: Postmortem
    Update: On Friday, June 11, 2021, DataGrail experienced a service disruption of privacy intake forms and application downtime lasting from 8:08PM PST until 8:43PM PST. This was caused by a routine upgrade to apply security and performance improvements to DataGrail’s core database infrastructure. DataGrail Engineering had previously performed similar upgrades across its test environments and had not observed a service interruption.  The DataGrail team has identified several measures to prevent this failure from occurring in the future. These include implementing a two-phase migration process for database upgrades that will avoid downtime due to delayed maintenance as well as enhanced failure mode benchmarking in our test environments. Please contact [[email protected]](mailto:[email protected]) if you have any questions or concerns.
  • Time: June 11, 2021, 3:58 a.m.
    Status: Resolved
    Update: The incident has been resolved. Please contact [email protected] if you have questions or would like a copy of our root cause analysis (once available).
  • Time: June 11, 2021, 3:45 a.m.
    Status: Monitoring
    Update: The service disruption has been resolved and all systems are back online. We are actively monitoring.
  • Time: June 11, 2021, 3:30 a.m.
    Status: Identified
    Update: A service disruption started around 8:11 PM PT during a routine database upgrade. We are actively resolving the issue and should be back up shortly. Updates to follow.

Updates:

  • Time: June 2, 2021, 7:06 a.m.
    Status: Resolved
    Update: DataGrail's Engineering Team were alerted by internal monitoring and proactively remedied a memory issue that was appearing sporadically across privacy intake forms, impacting the ability to load these forms.The issue was discovered at 11:50am PST and resolved at 12:05pm PST. This incident has been fully resolved and the platform is functioning normally.

Updates:

  • Time: May 5, 2021, 9:13 p.m.
    Status: Resolved
    Update: This incident has been fully resolved and the platform is functioning normally.
  • Time: May 5, 2021, 9:03 p.m.
    Status: Monitoring
    Update: We have resolved the issue with Smart Verification and we are currently monitoring for any issues. We have resent verification emails to all requesters that encountered an error when attempting to verify their privacy request.
  • Time: May 5, 2021, 8:29 p.m.
    Status: Identified
    Update: We are continuing work on a fix for this and will post updates as we learn more.
  • Time: May 5, 2021, 7:51 p.m.
    Status: Identified
    Update: We are actively working on a fix for this and will post updates as we learn more.
  • Time: May 5, 2021, 7:23 p.m.
    Status: Identified
    Update: We have identified an issue with certain flows for our Smart Verification service. We will post updates as soon as more information is available.

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Frequently Asked Questions - DataGrail

Is there a DataGrail outage?
The current status of DataGrail is: Systems Active
Where can I find the official status page of DataGrail?
The official status page for DataGrail is here
How can I get notified if DataGrail is down or experiencing an outage?
To get notified of any status changes to DataGrail, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of DataGrail every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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