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Is there an DataGrail outage?

DataGrail status: Systems Active

Last checked: 44 seconds ago

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DataGrail outages and incidents

Outage and incident data over the last 30 days for DataGrail.

There have been 1 outages or incidents for DataGrail in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for DataGrail

Outlogger tracks the status of these components for Xero:

Consent Manager Active
Intake Forms Active
Live Data Map Active
Request Manager Active
Component Status
Consent Manager Active
Intake Forms Active
Live Data Map Active
Request Manager Active

Latest DataGrail outages and incidents.

View the latest incidents for DataGrail and check for official updates:

Updates:

  • Time: May 3, 2021, 8:50 p.m.
    Status: Resolved
    Update: This incident has been fully resolved and the platform is functioning normally.
  • Time: May 3, 2021, 8:25 p.m.
    Status: Monitoring
    Update: We have resolved the issue with access result files being sent with partial information and we are currently monitoring. We have re-sent all affected access result emails to the appropriate consumers.
  • Time: May 3, 2021, 7:58 p.m.
    Status: Identified
    Update: We have identified an issue with access result files being sent with partial information. We are actively investigating and will post updates as we learn more.

Updates:

  • Time: April 9, 2021, 7:36 p.m.
    Status: Resolved
    Update: This incident has been resolved and the platform is functioning normally.
  • Time: April 9, 2021, 5:57 p.m.
    Status: Monitoring
    Update: DataGrail's Engineering team has resolved the issue with CAPTCHAs not loading and we are currently monitoring for any issues.
  • Time: April 9, 2021, 5:38 p.m.
    Status: Identified
    Update: DataGrail's Engineering team has identified the cause of CAPTCHAs failing to load on customer intake forms. The team is currently working on resolving this issue. We will provide another update in 15 minutes.

Updates:

  • Time: March 16, 2021, 9:09 p.m.
    Status: Resolved
    Update: We have fixed this issue as of now. Emails should be sending as expected.
  • Time: March 16, 2021, 5:54 p.m.
    Status: Monitoring
    Update: Impact has been resolved. Long term fix is ongoing

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Frequently Asked Questions - DataGrail

Is there a DataGrail outage?
The current status of DataGrail is: Systems Active
Where can I find the official status page of DataGrail?
The official status page for DataGrail is here
How can I get notified if DataGrail is down or experiencing an outage?
To get notified of any status changes to DataGrail, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of DataGrail every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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